Ratings based on 129 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
It was a terrible experience.I booked this hotel for my mother. She was flying from New York to her hometown and decided to stop in Istanbul for a day to explore the city.
I arranged a VIP taxi with the hotel in advance for 50€. They provided the driver’s name, who was supposed to meet her at the airport.However,no one with that name showed up.After 45 min,a different driver finally arrived.They misled her and caused her unnecessary stress.My mother doesn’t speak English and went through an awful experience.
But the nightmare didn’t end there.The next day, she booked VIP taxi at the hotel reception for 3 p.m. to go to the airport,also for 50€.The car didn’t arrive at the scheduled time.Every 5 min the staff kept saying the car would arrive in another 5 min,misleading her and promising she would be on time, claiming the drive to the airport would take 30 min. Almost an hour passed,and the car still didn’t show up.
My mother was already late for her flight and extremely anxious.The hotel refused to refund the 50€ and told her to keep waiting.In the end,she had to order an Uber herself and head to the airport.The journey, which they claimed would take 30 min, ended up taking 1.5 hours!
She barely made it to her flight, rushing to the gate at the last moment.My mother is a 70 y.o.,and this hotel made her nervous,forcing her to run with her luggage.
I would never recommend this terrible hotel to anyone due to their disgraceful treatment of guests.
Comment from Hotel Management
18 Nov 2024 by La Vida Hotel Team, Hotel Management
We are very sorry for this unpleasant incident but we waited for your mother at the airport and said we would pick her up and take her to the hotel but your mother did not believe us we talked to us many times via video call but she did believe us in the end she believed us and came to the hotel this was not our fault we arranged a car for the airport from the hotel and the car was 15 minutes late and this is quite normal as you know the traffic is heavy here at that time there was an accident on the road so it had to arrive very late but we specifically mentioned it to the driver and he reached the airport in a very short time and eliminated the delay there but we are still sorry.
by A verified traveler
Posted 12 Nov 2024
The property was dirty, I book this for my wife. Almost got the divorce, she was so mad with me. Because the room was dirty, a lot of stairs. Pictures are fake.
Comment from Hotel Management
13 Nov 2024 by La Vida Hotel Team, Hotel Management
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your comfort and satisfaction are our top priorities, and we are truly sorry that we did not meet your expectations this time. Please know that we are actively addressing these issues to ensure a better experience for all our guests.
by A verified traveler
Posted 12 Nov 2024
Clean hotel located in the old area. Very near from the touristic sites. Many restaurants in the same street. Thanks for Batu for his disponibility and helpl!
Comment from Hotel Management
12 Nov 2024 by La Vida Hotel Team, Hotel Management
Thank you for your feedback! We're glad you enjoyed the central location and had a great stay with us.
by A verified traveler
Posted 11 Nov 2024
Excellent location close to shops restaurants and tramway
Nice breakfast included. Friendly and helpful staff.
Clean amenities.
Comment from Hotel Management
11 Nov 2024 by La Vida Hotel Team, Hotel Management
Dear,Bassam Your opinions are very important to us. Thank you for your thoughts about our hotel.
by A verified traveler
Posted 3 Nov 2024
Fue una gran experiencia estar en el hotel super cerca de los lugares emblemáticos buen desayuno y muy atentos
Comment from Hotel Management
4 Nov 2024 by La Vida Hotel Team, Hotel Management
Thank you very much for you are comment.
by A verified traveler
Posted 30 Oct 2024
Not up to the mark
Comment from Hotel Management
30 Oct 2024 by La Vida Hotel Team, Hotel Management
Hello sir, the opinions of our valued guests are very valuable to us, but if you have the chance to increase the score you have made, I would like to ask you to stay at our hotel for a very important moment for us employees during your next trip to Istanbul. Can you please correct the comment?
by A verified traveler
Posted 4 Oct 2024
The best area of Historic Istambul close to all iconic places.
Comment from Hotel Management
13 Oct 2024 by La Vida Hotel Team, Hotel Management
Thank you for your review! We're delighted that you enjoyed our central location in the historic area of Istanbul. We look forward to welcoming you again!
by A verified traveler
Posted 28 Sep 2024
Central location for a short break. Very good
Comment from Hotel Management
13 Oct 2024 by La Vida Hotel Team, Hotel Management
Thank you for your feedback! We're glad you enjoyed the central location and had a great stay with us.
by A verified traveler
Posted 25 Sep 2024
The staff were very helpful in helping to arrange a lovely turkish bath for us, and answering other questions we had about the area..thank you!
Comment from Hotel Management
13 Oct 2024 by La Vida Hotel Team, Hotel Management
Thank you for your kind words! We’re glad to hear you enjoyed the Turkish bath and that our staff could assist you during your stay. We hope to welcome you again soon!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
29 Oct 2024 by La Vida Hotel Team, Hotel Management
Thank you very much for choosing us, goodbye
