Ratings based on 621 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Great location, free parking and very spacious room
Comment from Hotel Management
12 Nov 2024 by Front desk, Hotel Management
Thank you so much for your kind words! We're thrilled to hear you enjoyed our location, the convenience of free parking, and the spaciousness of your room. Providing a comfortable and convenient stay is our top priority, and it's wonderful to know we could make your experience a positive one. We look forward to welcoming you back in the future!
by A verified traveler
Posted 14 Oct 2024
We stayed in this hotel as it was close to a wedding venue we were attending. The rooms are quiet and clean but are quite outdated with regards to furniture and the overall interiors throughout. It's quite dark internally, and the aesthetic isn't quite matched. I would recommend an interior facelift! It's also a huge shame that the hotel have made a decision not to include spa for guests but to insist they pay extra which is not typical of a spa hotel. We didn't see anyone using the spa and cannot comment on whether it would be worth an extra payment. Overall, it did the job but I wouldn't be rushing back or recommending friends to stay unless there was a need to be in this area albeit being woken up at 7am by a brief fire alarm after a wedding!
Comment from Hotel Management
18 Oct 2024 by Frensham pond hotel & Spa, Hotel Management
Thank you for sharing your honest feedback with us. We’re glad to hear that our quiet, clean rooms provided a restful stay during your visit, and we hope the wedding was a wonderful celebration!We truly value your comments regarding the interior design and will take them into account as we continuously look for ways to enhance the guest experience. While some elements may feel more traditional, we are always exploring opportunities for updates that align with both comfort and aesthetics.Regarding the spa, we understand your thoughts and appreciate your perspective. While we aim to offer flexibility with our spa services, your feedback highlights how we might better align guest expectations in the future.We do apologize for the brief interruption due to the fire alarm. Safety is always our top priority, though we regret any inconvenience it may have caused during your stay.Thank you again for your insights, and while we’re sorry to hear that we didn’t fully meet your expectations this time, we hope that if your travels bring you back to the area, we’ll have the chance to welcome you again under more relaxing circumstances.
by A verified traveler
Posted 12 Oct 2024
Great hotel but be careful when you park to register your car ..reception didn't ask me to so I got a ticket! It was sorted with a phonecall and email but was upsetting to get it in the post
Comment from Hotel Management
12 Oct 2024 by Front desk, Hotel Management
Thank you for choosing to stay with us! We're glad to hear that you had a great experience at our hotel. However, I want to sincerely apologize for the inconvenience caused by the parking situation. It is certainly upsetting to receive a ticket, and I'm sorry that we didn’t ask you to register your car during check-in.I truly appreciate your patience and understanding as we resolved this through a phone call and email. We value your feedback, as it helps us improve, and will ensure this doesn't happen again.Thank you once again for staying with us, and we hope to welcome you back soon under better circumstances.Warm regards,
by A verified traveler
Posted 29 Sep 2024
Lovely room, lovely property. Breakfast was nice . Only issue was the gym none of the treadmills worked and lack of strength machines only one.
Comment from Hotel Management
29 Sep 2024 by Anup, Hotel Management
Thank You for Your Feedback!Dear Julia,Thank you for your kind words about your stay at Frensham Pond Hotel & Spa! We’re thrilled to hear that you enjoyed the lovely room, property, and breakfast.We sincerely apologize for the issues you encountered with the gym equipment, particularly the treadmills and the limited strength machines. Your feedback is invaluable, and we want you to know that we are actively working on revamping our gym facilities. We aim to have new equipment in place soon to enhance our guests' fitness experience.Thank you once again for your feedback, and we hope to welcome you back soon to enjoy an improved gym experience!Warm regards,AnupFrensham Pond Hotel & Spa
by A verified traveler
Posted 26 Sep 2024
Clean very nice room, & facilities. Fab breakfast. lovely scenic surroundings.
Comment from Hotel Management
26 Sep 2024 by Frensham pond hotel & spa, Hotel Management
Thank you for your kind words! We're delighted to hear you enjoyed your stay, the breakfast, and our scenic surroundings. We hope to welcome you back to Frensham Pond Hotel & Spa soon.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Frensham pond hotel & spa, Hotel Management
Thank you for your feedback. We're sorry to hear that your stay didn’t meet your expectations. We’d appreciate the chance to discuss any issues you encountered so we can improve. Please feel free to reach out to us directly.
by A verified traveler
Posted 4 Sep 2024
Breakfast was served so late I missed it.
Comment from Hotel Management
6 Sep 2024 by Frensham pond hotel & spa, Hotel Management
Thank you for your feedback. We’re sorry to hear that you missed our breakfast service. Please note that breakfast is served from 6:30 AM on weekdays and 7:00 AM on weekends, which we’ve set to accommodate all our guests.We strive to ensure a pleasant experience for everyone and regret that this timing didn’t work for you. Should your plans require an earlier/late breakfast in the future, please let us know in advance, and we will do our best to assist.Thank you for staying with us, and we hope to welcome you back to Frensham Pond Hotel.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
7 Sep 2024 by Front desk, Hotel Management
Thank you so much.We are looking forward to see you next time.Warm regards,Front desk
by A verified traveler from Poole
Posted 25 Aug 2024
Very nice area walk around great pond is good after dinner Pizza wasn’t the best but the bed was very comfy it’s a shame the spa isn’t open on Monday and Tuesday
Comment from Hotel Management
7 Sep 2024 by Front desk, Hotel Management
Thank you for sharing your experience with us. We're glad you enjoyed the lovely area and found the bed to be very comfortable. However, we're sorry to hear that the pizza didn't meet your expectations and that the spa's closure on Monday and Tuesday was an inconvenience.We appreciate your feedback and will take it into consideration as we work to improve our services. Thank you for staying with us, and we hope to welcome you back in the future.Warm regards,Front desk
by A verified traveler
Posted 25 Aug 2024
Excellent place.
Comment from Hotel Management
7 Sep 2024 by Front desk, Hotel Management
Thank you so much.We are looking forward to see you next time.Warm regards,Front desk
