Ratings based on 162 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Shanklin
Posted 8 Nov 2024
The staff were very friendly, polite and efficient
by A verified traveler
Posted 13 Oct 2024
This hotel was a bit tired, the walk to our room up some stairs was a bit musty smelling, if it can’t be got rid of, it just needs a fresh smelling spray put about, a bit more welcoming, the room was a wow, when I first walked in as the bed looked amazing, but some of the light bulbs are missing & a couple of lamp covers as well, the wardrobe is very dark inside, as it is black & the light in front of it is inadequate, you can’t open the left hand door fully, as the main door hinge at the top is in the way, only one clothes hanger supplied, I would have preferred to know so I could bring my own, no hair dryer either, hadn’t realised before hand, on a good note the room & bathroom were clean, only bit of dirt was an awkward area on the shower sliding door, not too bad though, the whole place was lovely & warm & the breakfast was tasty & well presented, all staff interaction was friendly xx
by A verified traveler
Posted 10 Oct 2024
Nothing
by A verified traveler
Posted 20 Sep 2024
Pleasant overnight stay for sons passing out paradein pirbright
Comment from Hotel Management
1 Oct 2024 by FALCON TEAM, Hotel Management
Thanks for the review. Your feedback is very important to us and we’ll do our best to correct the issues you had.
by A verified traveler
Posted 18 Sep 2024
As the weather was warmish, I was glad there was an air conditioner in the room.
Comment from Hotel Management
1 Oct 2024 by FALCON TEAM, Hotel Management
Thank you for your feedback! We’re glad you enjoyed your experience and we’ll work hard to improve in the areas you mentioned.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
1 Oct 2024 by FALCON TEAM, Hotel Management
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by FALCON TEAM, Hotel Management
Thanks for sharing your lovely ratings with us and the community. We hope to see you soon
by A verified traveler
Posted 26 Aug 2024
Did fail to meet the description of a superior room. Decor very dated, room curtains old and frayed, bathroom incredibly small.
Comment from Hotel Management
12 Sep 2024 by FALCON TEAM, Hotel Management
Apologize for any inconvenience or dissatisfaction they experienced.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by FALCON TEAM, Hotel Management
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
by A verified traveler
Horrible
Posted 21 Aug 2024 on HotelsAppealing internet. Staff found not courteous. Ask for room change owing to heavy luggage but was adamant as we had to carry up to second floor. Very dated layout. Staff need professional training both at the reception and restaurant. Will not be visiting this hotel ever…water pressure in shower is terrible..
Comment from Hotel Management
23 Aug 2024 by FALCON TEAM, Hotel Management
We appreciate your feedback and we’ll work hard to improve in the areas you mentioned. Thanks for choosing our business!
