Ratings based on 597 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Room kinda narrow. Shower was large. Beds comfortable.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Tammy, We appreciate your feedback on the room size and are pleased to hear you found our beds comfortable. We strive to offer a variety of room layouts to accommodate our guests' preferences. Thank you for highlighting our spacious showers for future guests to enjoy.
by A verified traveler
Posted 3 Nov 2024
Great front desk attendant. Clean room, comfortable beds. Will stay here again.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Eric,We are thrilled to hear that our front desk attendant and room accommodations met your expectations. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 2 Nov 2024
Clean modern hotel, friendly staff. A bit noisy due to work crews staying at the hotel. After 2 nights had to ask for clean towels and tissues. Would be nice if they would freshen up the room more often
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Sue,Thank you for sharing your feedback with us. We're delighted you appreciated our modern facilities and friendly team. Your comments about noise levels and housekeeping frequency are duly noted for future improvements. We appreciate your review and hope you'll consider staying with us again.
by A verified traveler
Posted 1 Nov 2024
Room wasn’t clean, hairs in bathroom, pink mold on shower floor.
Breakfast was very poor- no yogurt, no fresh milk choices, no fruit (old bananas and apples from the previous day)
Hotel staff was non responsive about breakfast options- just that they “were out of a lot”
TRU is normally my quick go to- but not in FarmVille, Va - stay elsewhere
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Monica,We're sorry to hear about your experience. We appreciate your feedback and will address these concerns with our team to improve our services. Your comments will help us enhance the quality of our offerings for future guests. Thank you for your input.
by A verified traveler
Posted 25 Oct 2024
Overall the property was great. Well maintained and clean. There were a couple of things that could have been better. Although the English breakfast was very nice the staff took way too long on replenishing certain items like eggs. When they did they were cold.The 24 hour coffee tea service was very nice. My biggest issue I had was the noise level from the hallways at 6 am. The walls were not insulated on the interior. I would stay there again. Great value for the money.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Tom,Thank you for your feedback on your recent stay with us. We appreciate your compliments on our clean property and the breakfast. We apologize for any inconvenience you experienced with replenishing breakfast items and noise levels in the hallways. We value your input and will share your comments with the team for future improvements. We hope to welcome you back for another stay and provide you with an even better experience next time.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Ashley,We're euphoric to hear that you had a wonderful stay with us! Should you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 6 Oct 2024
This is about the 5th or 6th time staying at this Tru in FarmVille Va. Half the time we get the same woman checking us in. She is rude and not helpful at all. When the other people that work there apologize for her behavior!!!
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Ashley, We appreciate your loyalty to our hotel and are disheartened to hear about your recent experience with our staff. Your feedback is valuable, and we will address this matter internally to ensure exceptional service for all our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.
by A verified traveler from Glen Burnie
Posted 23 Sep 2024
Convenient. It was close to my friend’s residence.
The check-in experience was not good. I tried to check in around 3:10. The staff named Angela took my ID, not friendly, looked me up and told me I can’t check in because there are two weddings and my room is not ready. No room in this box to explain what transpired. I was told to wait..waited for an hour and finally asked if the room was ready from another staff. I was hoping someone will let me know once a room is ready. I wish this hotel is as good as the one in Baton Rouge, LA. The place was awesome! They gave out a bag with bottled water and a small bag of Cheezit to each guest, daily. The staff were very friendly and helpful….reason why I chose to stay at this hotel. I think I’ll really think hard before I consider staying at another Tru Hotel again!!!!!
Comment from Hotel Management
25 Sep 2024 by Manager, Hotel Management
Hello Hope, Thank you for sharing your feedback with us. We appreciate your compliments about our location in relation to your friend's residence. We apologize for any inconvenience you experienced during check-in. We strive to ensure a smooth and efficient process for all our guests. We will share your comments with our team for their review. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Manager, Hotel Management
Hello Danica,We're thrilled to hear you had a wonderful stay with us! We appreciate your kind words and look forward to welcoming you back soon.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Cyndi,We're delighted to hear you had a wonderful stay! We hope to welcome you back soon for another fantastic experience.
