Ratings based on 994 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
by A verified traveler
Posted 12 Jun 2024
Very clean and nice.
Comment from Hotel Management
13 Jun 2024 by Oniel RediResponse Specialist , Hotel Management
Thank you Tamika, for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our brand cleanliness. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Raytal, The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler from Detroit
Posted 30 May 2024
The best place to stay
Comment from Hotel Management
31 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Trevon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our location being the best place to stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
11 Jun 2024 by matt, Hotel Management
Hello! Thank you for your feedback.
by A verified traveler
Posted 18 May 2024
It was ok
Comment from Hotel Management
23 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Valued Guest, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Detroit - Farmington Hills appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 May 2024
Worn property. Definitely needs an
Ipgrade
Comment from Hotel Management
22 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Dan, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Detroit - Farmington Hills. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property, prompting your 2/5 score. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 May 2024
The employee working the night shift was rude. After I expressed to him room 140 shower was obnoxiously shaking and the room smelt like cigarettes he wanted to keep going back and forth about how I could not switch rooms. Then he put emphasis on not having a king bed when all I wanted to do was take a shower. Thank you to the morning ladies for hearing my concerns and addressing the issue with their employee.
Comment from Hotel Management
11 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Briahna,Thank you for your review following your stay at Red Roof Inn Detroit - Farmington Hills. You stated that the smell described, the situation with the shower and the other issues hindered your stay. However, I am happy that our morning staff addressed your concern. I have also shared your comments with management in an effort to prevent similar problems in the future.Thank you for sharing your concerns and it would be our pleasure to provide better accommodations at any of our Red Roof brand locations in the future.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
24 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello David, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I are delighted to see your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 May 2024
Very helpful and nice people working at time of check in
Comment from Hotel Management
2 May 2024 by OnielRediresponse Specialist, Hotel Management
Thank you David, for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, it's also nice reading that you took liking to our receptionists. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
