Ratings based on 991 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Toilet and tub were filthy
Comment from Hotel Management
27 Sep 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Kurt,Thank you for your review following your stay at Red Roof Inn Detroit - Farmington Hills. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the toilet and tub were filthy, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Sep 2024
It works well as somewhere to stay a few nights. No frills but no surprises there. My one piece of advice is to make sure that you lock your car at all times. I lost a camera and I'm sure it's when I just went to check on my laundry. Seconds at most.
Comment from Hotel Management
26 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Andrew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. Though it worked well for a few nights, you had a little challenge. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Got what was expected for this property but the room had a gross smell. Sort of cigarette and musty smell that we could not get rid of.
Comment from Hotel Management
23 Sep 2024 by Andy, Hotel Management
Here's a response to Rachel's review for the Red Roof Inn in Farmington Hills:Dear Rachel,Thank you for sharing your feedback regarding your recent stay at Red Roof Inn Farmington Hills. I’m sorry to hear that the room did not meet your expectations, especially regarding the odor. We aim to provide a clean and comfortable environment for all guests, and it's clear we fell short in this case.We will immediately look into this issue to ensure it is resolved and won't affect future guests. Your comments help us improve, and we hope you will consider giving us another opportunity to provide you with a better experience.If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to reach out to me directly.Best regards
by A verified traveler
Posted 21 Sep 2024
Dated. Fairly clean.
Comment from Hotel Management
23 Sep 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean prompting your 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Sep 2024
Idk
Comment from Hotel Management
22 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Suriaka, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I were ecstatic to see your 5/5 score following your stay. In the future, please consider adding more details comments to your survey to let us know what we’re doing well and where we can improve. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
None
by A verified traveler
Posted 16 Sep 2024
Very helpful
Comment from Hotel Management
17 Sep 2024 by m, Hotel Management
Thank you!
by A verified traveler
Posted 16 Sep 2024
It's an average RR.
The woman night clerk was on the rude side, but the guy night clerk and the amazing Sofie were great enough to offset her.
Comment from Hotel Management
17 Sep 2024 by m, Hotel Management
Thank you!!
by A verified traveler
Posted 14 Sep 2024
Safe,convenient and quiet thanks.
Comment from Hotel Management
15 Sep 2024 by Andy, Hotel Management
Dear Sherry,Thank you for taking the time to share your experience at our Red Roof Inn. It was a pleasure having you stay with us, and I’m delighted to hear that you found our hotel safe, convenient, and quiet.We truly appreciate your feedback and look forward to the opportunity to welcome you back soon. If there’s anything specific we can do to make your next stay even better, please let us know.Best regards,AndyGeneral ManagerRed Roof Inn Troyi0021@redroof.com
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Justin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
