Ratings based on 587 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler from Richville
Posted 21 Nov 2024
I did not appreciate not being informed of a different entrance. We didn't arrive until 9:30 making the entrance difficult to find. Poorly signed and lit.
Comment from Hotel Management
22 Nov 2024 by Krista Guest service agent, Hotel Management
Thanks for the feedback. We're really sorry about the mix-up with the entrance. We know it was a pain to find in the dark. We'll definitely improve the signage and lighting.We hope you'll give us another chance to show you a better experience.*
by A verified traveler
Posted 15 Nov 2024
It was under and was set up poorly. will never stay again!!!!
Comment from Hotel Management
18 Nov 2024 by Krista Guest service agent, Hotel Management
Thank you for your feedback. We apologize for the inconvenience caused by the ongoing construction. We're committed to providing a comfortable stay for all our guests and will continue to work on improving our facilities and services.
by A verified traveler
Posted 12 Nov 2024
Booked Nov 9 to 11 along with friends for long weekend get away
Arrived to a hotel that is under renovations and entire lobby and breakfast area nonexistent. We were on the 3 rd floor and was told the elevator not working and if we still want to stay? We arrived at 5 and missed the window to cancel without penalty and had no other reservations elsewhere so we stayed . No hot tub .. still not fixed .. no elevator.. but no hot breakfast .. substandard the first day ..cereal bars..frozen breakfast sandwiches and frozen waffles .. all require microwaving or toasting
2 keurigs and make own coffee . Today was pathetic.. there was no cream and ran out of cups .
We emailed customer service ..provided by the front desk … and still no response .. as the price we paid is for full amenities . The price should be readjusted .. Sleep inn did not deliver. There is no mention of Reno’s or no hot breakfast no hot tub on websites .
Disappointing. Do not stay here .
Comment from Hotel Management
18 Nov 2024 by Krista Guest service agent, Hotel Management
We sincerely apologize for the significant inconvenience and disappointment you experienced during your recent stay. We understand that the ongoing renovations, particularly the elevator outage and the lack of hot breakfast, had a major negative impact on your experience.We take full responsibility for the miscommunication and lack of transparency regarding the construction and amenity limitations. We will immediately review our booking and communication processes to ensure that such issues do not occur again.Your feedback is invaluable to us as we strive to improve our services. We will take the necessary steps to compensate you for the inconvenience caused. Please reach out to our customer service team directly to discuss a resolution.We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 11 Nov 2024
Room was clean; location was great; only drawback was that property was undergoing renovations so the dining area was closed, meaning breakfast was in the lobby for takeout to our rooms. At no point was it indicated on the Expedia booking process that Hotel was currently undergoing renovations - this information would have been appreciated.
Comment from Hotel Management
18 Nov 2024 by Krista Guest service agent, Hotel Management
We apologize for any inconvenience caused by the ongoing renovations during your stay. We understand that the lack of a traditional dining area and the limited breakfast options were not ideal.We will review our communication channels to ensure that guests are informed about any ongoing construction or disruptions. We appreciate your understanding and feedback as we work to improve your future stays.
by A verified traveler
Posted 11 Nov 2024
Na
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 5 Nov 2024
The check-in process was simple. The lobby was very small and they were remodeling which made it even more small. I wish there would have been some notification before booking this hotel - I probably would have booked else where. The room was clean and quiet though.
Comment from Hotel Management
18 Nov 2024 by Krista Guest service agent, Hotel Management
We apologize for the inconvenience caused by the ongoing renovations during your stay. We understand that the lack of notification about the construction impacted your experience.We'll take your feedback into account and improve our communication channels to ensure guests are informed about any ongoing construction or disruptions. We appreciate your understanding and hope you'll consider staying with us again in the future.
by A verified traveler
Posted 28 Oct 2024
The property was fine, except that there is remodeling going on. The breakfast was very poor. The location for the breakfast was in the small lobby where you check in. I would hope that with their remodeling, that there will be a better area for the breakfast.
Comment from Hotel Management
18 Nov 2024 by Krista Guest service agent, Hotel Management
Thank you for your feedback. We apologize for any inconvenience caused by the ongoing renovations, especially the impact on the breakfast area. We're committed to improving the breakfast experience and will take your suggestions into consideration as we finalize the remodeling plans.We appreciate your understanding and hope you'll consider staying with us again in the future, once the renovations are complete.
by A verified traveler
Posted 25 Oct 2024
