Ratings based on 956 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The first room we were given had a maintenance worker in there and the second room was filthy. The floors were sticky and there was dirt on the soap bottles in the shower. The pool area was unkempt. No towels. Saw a cockroach in the lobby. Very disappointing stay. Won’t be back.
Comment from Hotel Management
25 Nov 2024 by Home 2 Suites/ TRU by Hilton, Hotel Management
We apologize for the inconveniences caused to you from vehicle break-ins. We are working diligently with Hilton and the authorities to help deter these issues from happening again. If there is anything we can do please contact us and we hope you give us another chance. Thank you for the feedback and have a great day!
by A verified traveler
Posted 24 Nov 2024
We were new into town for our sons graduation and we absolutely enjoyed our stay!The staff was so friendly and helpful. The breakfast was delicious and fresh. The rooms, lobby, and common spaces were so clean.
Comment from Hotel Management
25 Nov 2024 by Home 2 Suites/ TRU by Hilton, Hotel Management
Thank you for leaving us feedback, we are happy to hear that you enjoyed your stay with us, and we hope we get to see you again soon. Thank you again and have a great day!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Home 2 Suites/ TRU by Hilton, Hotel Management
Thank you for leaving us feedback, we are happy to hear that you enjoyed your stay with us, and we hope we get to see you again soon. Thank you again and have a great day!
by A verified traveler
Posted 18 Nov 2024
Very comfortable and safe environment
Comment from Hotel Management
18 Nov 2024 by Home 2 Suites/ TRU by Hilton, Hotel Management
Thank you for taking the time to leave us a positive review of your experience with us and hopefully we get to see you again. Thanks again and have a great day!
by A verified traveler
Posted 17 Nov 2024
We loved the clean room. Breakfast was also very delicious and Rosa is very friendly and attentive in the breakfast area. Very loving. We recommend the hotel to anyone in the San Antonio area. 5 stars across for us. Thank you.👍😀
Comment from Hotel Management
18 Nov 2024 by Home 2 Suites/ TRU by Hilton, Hotel Management
Thank you taking the time to leave us a review. We are very happy you enjoyed your stay with us, as that is our goal with all of our guests. We hope you get another chance to stay with us again, thank you again and have a great day!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sara, Hotel Management
Thank you for your feedback! We hope you enjoyed your stay with us, and we hope to see you again.
by A verified traveler
Posted 14 Nov 2024
Not bad
Comment from Hotel Management
15 Nov 2024 by Home2 Suites and TRU by Hilton, Hotel Management
Thank you for leaving feedback with us as we are glad you enjoyed your stay. We hope you get a chance to stay with us again, if there is anything we can do please let us know. Have a great day!
by A verified traveler
Posted 10 Nov 2024
Staff is super friendly and hospitable. The property is very clean and welcoming.
Comment from Hotel Management
13 Nov 2024 by Sara, Hotel Management
Thank you for your feedback. We hope to see you again!
by A verified traveler
Posted 10 Nov 2024
The room were ok but we didn’t have a microwave and my husband killed a roach . Overall the stay were ok. Y’all might need to get an exterminator to stay down all the rooms.
Comment from Hotel Management
13 Nov 2024 by Sara, Hotel Management
Thank you for your feedback. We apologize for the inconvenience and the situation will be taken care of immediately. We hope to see you again soon!
by A verified traveler
Posted 10 Nov 2024
Very nice environment
Comment from Hotel Management
13 Nov 2024 by Sara, Hotel Management
Thank you for your feedback. We hope you enjoyed your stay with us and hope to see you again!
