Ratings based on 960 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 24 Jun 2024
by A verified traveler
Posted 24 Jun 2024
The room smelled nasty. Dont recommend.
Comment from Hotel Management
25 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi minelly! Thank you for sharing your feedback. We apologize for the unpleasant odor in your room, which does not meet our standards of cleanliness.We appreciate your input and will address this issue with our housekeeping team to ensure it is resolved. Your experience is important to us, and we regret that we did not meet your expectations on this occasion.
by A verified traveler from Mill Creek
Posted 24 Jun 2024
Customer service and house keeping and hospitality was good. Breakfast options covered all the basics and dining area was always clean. Annoying was the loud upstairs guest dining, jumping and bouncing til late hours of the night.
Comment from Hotel Management
25 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Amneris! Thank you for your feedback. We are pleased to hear that you were satisfied with our customer service, housekeeping, and hospitality, as well as the breakfast options and clean dining area.We apologize for the disturbance caused by the noise from the upstairs guests. We will address this issue to ensure a more restful experience for all our guests in the future. Your comments are valuable to us, and we appreciate your understanding.
by A verified traveler
Posted 24 Jun 2024
I would not recommend for family travel. It’s not clean and noisy.
Comment from Hotel Management
25 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Chunwei! Thank you for your feedback. We regret to hear that your stay did not meet your expectations in terms of cleanliness and noise levels. Your comments are important to us, and we will address these concerns with our team to improve the experience for all our guests. We appreciate your input and will work diligently to enhance our services and facilities.
by A verified traveler
Posted 22 Jun 2024
You get what you pay for. Our bathroom shower did not drain and the sink faucet was leaking the smell of the room was funky. We just needed a one night stay but definitely won’t be back.
Comment from Hotel Management
25 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Thalia! Thank you for sharing your experience with us. We apologize for the inconvenience caused by the shower drainage, leaking faucet, and unpleasant room smell. This does not reflect the high standards we strive to maintain, and we will address these issues with our maintenance team immediately.Your feedback is valuable to us, and we regret that your stay did not meet your expectations. We appreciate your comments and will use them to improve our services and facilities for future guests.
by A verified traveler
Posted 19 Jun 2024
Nice staff people and the manager too
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel treviño! Thank you for your positive feedback. We're delighted to hear that you found both our staff and manager to be nice. Our team works hard to ensure every guest has a pleasant experience. We look forward to hosting you again soon.
by A verified traveler
Posted 19 Jun 2024
The staff people is very nice
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel treviño! Thank you for your kind words about our staff. We are pleased to hear that you found them very nice. Our team strives to provide excellent service to all our guests. We look forward to welcoming you back on your next visit. Safe travels!
by A verified traveler
Posted 19 Jun 2024
They give me a very nice room
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi leonel treviño! Thank you for sharing your positive experience. We're glad to hear that you enjoyed your room. Our team strives to provide comfortable accommodations for all our guests. We look forward to welcoming you back in the future.
by A verified traveler
Posted 18 Jun 2024
Love it clean amd friendly
Comment from Hotel Management
20 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Brittany! Thank you for your kind words. We're delighted to hear that you found our hotel clean and our staff friendly. We look forward to welcoming you back on your next visit.
