Ratings based on 1,002 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fairfield
Posted 21 Jan 2025
The resort was great, not huge and exhaust you from walking around to places. I loved the outdoors Chicken Hut grill by the pool area, they served Jerk chicken so delicious. The beach was in front of the property , there was chairs & umbrellas already there. It was clear, clean water, and nice soft sand. The dinning options was ok, but i likd eating at the buffet the most, more options and variety of food than the restaurants, which you have to reserve in advance. The room was nice and clean, however there was a tear& wear that needed updates, like the shower door, shower head, the sink, bathroom door, and the balcony.
Comment from Hotel Management
21 Jan 2025 by Management Team. , Hotel Management
Hello Adel,Thank you for sharing your experience! We're so glad to hear you enjoyed the convenient size of the resort, the delicious jerk chicken from the outdoor grill, and the beautiful beach with its clear waters and soft sand. It's also great to know that the buffet provided you with a variety of dining options that you loved.We truly appreciate your feedback regarding the room. We'll look into the areas you've mentioned for improvements to ensure an even better experience in the future. We hope to welcome you back soon for another wonderful stay!Best regards,
by A verified traveler
Posted 20 Jan 2025
Royalton blue water is my best vacation so far , the staff are welcoming and supportive, I enjoyed my stay at this resort, I would recommend,, thank you Royalton blue water
Comment from Hotel Management
20 Jan 2025 by Management Team. , Hotel Management
Dear Geeta,Thank you for sharing your wonderful experience! We're so glad to hear that Royalton Blue Water gave you the best vacation so far. It’s great to know the staff made such a positive impact, and we appreciate your recommendation. We hope to welcome you back for more amazing memories soon!Best Wishes,
by A verified traveler
Posted 17 Jan 2025
Staying at the resort was a pleasant stay. The staff was extremely caring nice over-the-top outstanding customer service. The food was good. The buffet style was delicious. Unfortunately the hibachi restaurant was not available. Everything about our stay was beautiful. The beach was amazing. We only had one con which was the power outage during one of the days. Eventually, the power came back on, but it was completely dark throughout the whole resort otherwise I highly suggest and recommend this resort.
Comment from Hotel Management
17 Jan 2025 by Management Team. , Hotel Management
Dear Natasha,Thank you for sharing your kind review of your stay with us! We’re thrilled to know you had a pleasant experience and appreciated our caring and outstanding staff. Delivering exceptional customer service is a top priority, and it’s wonderful to hear we exceeded your expectations.It’s great that you enjoyed the delicious food, particularly the buffet, as well as the beauty of our beach and resort overall. We apologize for the inconvenience of the power outage during your stay. While we strive to ensure seamless operations, we appreciate your understanding and patience as the issue was resolved.We’re so glad to know that despite this hiccup, you would still recommend our resort. Thank you for your feedback, and we hope to welcome you back soon for an even better experience!Warm regards,
by A verified traveler
Posted 13 Jan 2025
Property was generally in disrepair and staff not friendly.
Several items missing with respect to food on menu's and food quality was poor.
Comment from Hotel Management
13 Jan 2025 by Management Team. , Hotel Management
Dear Jason,Thank you for taking the time to share your feedback. We deeply regret to hear that you had a less-than-satisfactory experience. It’s disheartening to learn that aspects of our property and staff fell short of expectations. Rest assured, we take your comments seriously and will be addressing the maintenance and service concerns with the appropriate departments. Regarding the menu and food quality, we’re committed to offering a high standard and will review these issues to make necessary improvements. We hope to welcome you again for a much improved stay. If you'd like to discuss your experience further, please feel free to reach out to us directly.Best Wishes,
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Management Team. , Hotel Management
Dear Antuwang,Thank you for your feedback. We’re sorry to see that your experience didn’t meet your expectations. If you'd be willing, we’d appreciate learning more about what went wrong so we can improve. Please feel free to reach out to us directly or share any specific concerns you have. Your satisfaction is important to us, and we hope to have the opportunity to address any issues and offer a better experience in the future.Best Wishes,
by A verified traveler from Methuen
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Management Team. , Hotel Management
Dear Sammy,Thank you for sharing your feedback with us. We appreciate your review and understand that while you had some enjoyable aspects of your stay, there were areas that did not fully meet your expectations. Please know that we take all guest feedback seriously and will continue working to enhance the experiences we provide.We hope to have the opportunity to welcome you again in the future.Best regards,
by A verified traveler
Posted 30 Dec 2024
The positive the resort was close to airport maybe 35-40 min. The negative, I picked the place because of the water slides for my son. Staff didn’t not open on time as signs posted of 9a. They finally got around to it a 945-10a and only opened two of the four slides due to no life guard staff. I normally wouldn’t type a review but spend good money for subpar service. When questioned if they planned on opening the other slides they said it was broke. However, it was working perfectly fine the day before when they closed. Food was decent and weather was perfect. Still a good getaway just lesson learned!!
Comment from Hotel Management
3 Jan 2025 by Management Team. , Hotel Management
Dear William,Thank you for taking the time to share your experience with us. We're glad to hear that the location of the resort was convenient and that you enjoyed the weather and the food. However, we truly regret to hear about the challenges you encountered with the water slides. We understand how disappointing this can be, especially when you chose the resort for that very reason.We apologize for the delay in opening the slides and the communication around their availability. This does not reflect the high standards we aim to uphold, and your feedback will certainly be shared with the management team to address and improve this area.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,
by A verified traveler
Posted 27 Dec 2024
The Royalton is outstanding. The customer service is excellent. They make you feel like friends. They go out of their way to please you and to ensure a wonderful stay. Yolanda at the front desk was wonderful. Mr Christie the Manager was excellent. So was the staff the the seafood restaurant. We highly recommend this property.
Comment from Hotel Management
30 Dec 2024 by Management Team. , Hotel Management
Dear Tayeisha,Thank you for your fantastic review! We are thrilled to hear that you had such a wonderful experience at Royalton, and that the customer service made you feel like part of the family. We will be sure to share your kind words with Yolanda, Mr. Christie, and the seafood restaurant team. Your recommendation means a lot to us, and we can't wait to welcome you back for another amazing stay!Warm regards,
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 20 Dec 2024
My friend's and I had a great time! The staff and service were excellent! Very friendly and accommodating. I definitely will return.
Comment from Hotel Management
30 Dec 2024 by Management Team. , Hotel Management
Hello Michael,Thank you so much for your wonderful feedback! We are thrilled to hear that you and your friends had a great time, and that you were pleased with the excellent service from our friendly and accommodating staff. We look forward to welcoming you back for another memorable stay!Warm regards,
