Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
EVERYTHING WAS GREAT EXCEPT FOR THE CHECKING IN PROCESS. I RECOMEND WHEN YOU SEE A LONG GUESS LINES BRING ADDITION STAFF TO EXPEDITE THE PROCESS.
by A verified traveler
Posted 3 Dec 2024
I like the meat options at the buffet. I would have like more fruit options, fruits is the reason we came to the Caribbean. I think the desert options are good but the pieces were too big , smaller cuts would have been nice, so people can try more than one and avoid wastage .. the beach and pool was amazing. Overall apart from the food our stay was memorable.
by A verified traveler
Posted 24 Nov 2024
Clean and good services
Comment from Hotel Management
27 Nov 2024 by Management Team. , Hotel Management
Hello Shing Lok Bryan, Thank you for allowing us to host you and for leaving your feedback. We are happy to learn you had a great time with us and we look forward to seeing you soon.Best,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Management Team. , Hotel Management
Dear Sherine,Thank you for your 5/5 rating! We're delighted to know you had an excellent experience with us. Your satisfaction means the world to our team, and we look forward to welcoming you back for another memorable stay soon.Warm regards,
by A verified traveler
Posted 15 Nov 2024
Cheap Alcohol unless you pay for the Diamond Club. For the price I spent to stay at the property I would have never imagined that name brand alcohol would not be included. Also did not know if you book the Blue Waters side you can not go to the Hideaway side. Activities were very limited. Definitely would not return. Prefer the RIU Palace
Comment from Hotel Management
18 Nov 2024 by Management Team. , Hotel Management
Dear LaShaun,Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations. Providing our guests with a premium and memorable experience is a top priority, and we’re sorry to hear that aspects such as the availability of name-brand alcohol and access restrictions between the Blue Waters and Hideaway sides impacted your visit.We also understand your disappointment with the limited activities. Your comments will be shared with our team to review how we can improve in these areas to better meet our guests’ expectations.We’re sorry that we fell short of delivering the experience you hoped for, and we value your feedback as it helps us grow. If you ever reconsider, we would be grateful for the opportunity to provide a better experience.Best regards,
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Management Team. , Hotel Management
Hello Javonne,Thank you for allowing us to host you and for leaving your feedback.We look forward too hosting you again.Best Wishes,
by A verified traveler
Posted 8 Nov 2024
The property layout is great. Its not a huge resort so easy to get around. No shuttle required onsite. The staff is kind of friendly but that is expected of Jamaica being on “island time” all year round lol. The steak house is to be avoided. We waited for 1.5 hours for food to arrive and just ended up leaving to go to the buffet. The night entertainment was amazing with lots of dancer performers and acrobats for Sat and Sun night.
Comment from Hotel Management
18 Nov 2024 by Management Team. , Hotel Management
Dear Kashif,Thank you for sharing your experience with us. We’re glad to hear you appreciated the property layout and enjoyed the ease of getting around without needing a shuttle. It’s also wonderful to know you found the evening entertainment to be amazing—our performers will be thrilled to hear your compliments!We regret that your experience at the steakhouse did not meet expectations. Waiting that long for food is certainly not the standard we strive for, and we’ll be reviewing this feedback with our culinary team to ensure improvements are made.Your observations about our service and the overall atmosphere are greatly appreciated. We hope to welcome you back for an even better experience in the future!Best regards,
by A verified traveler
Posted 8 Nov 2024
The rooms do need a little maintenance especially the toilet paper holders in both of my rooms were loose. Also maintenance was response time lacked when I had a leak in room 3112 I believe when I stayed another night.
Comment from Hotel Management
18 Nov 2024 by Management Team. , Hotel Management
Dear Jessica,Thank you for taking the time to share your feedback with us. We appreciate your kind honesty in highlighting areas where we can improve. Please accept our apologies for the delay in addressing the maintenance issues during your stay, as well as for the inconvenience caused by the loose fixtures and the leak in your room.Your comments are invaluable, and we’ve shared them with our maintenance team to ensure such matters are resolved more promptly in the future. We’re committed to enhancing our service to provide a more seamless experience for all our guests.We hope to have the opportunity to welcome you back and deliver a stay that exceeds your expectations.Warm regards,
by A verified traveler
Posted 3 Nov 2024
Everyone was so kind. Clarissa, Leo, Paul made our trip.
Comment from Hotel Management
18 Nov 2024 by Management Team. , Hotel Management
Hello Tiffany,Thank you for sharing your kind words! We’re thrilled to hear that Clarissa, Leo, and Paul played such a memorable role in making your trip special. They’ll be delighted to know their efforts left such a positive impression on your stay.It was truly our pleasure to have you as our guest, and we can’t wait to welcome you back for another wonderful experience!Warm regards,
by A verified traveler
Posted 25 Oct 2024
The property is ok. I have never experienced, where a room choice is not a guarantee. I am traveling with children and requested a double bed room, and a king room. I was given 2 king rooms, I was not advised of this until after I paid for my rooms. Then was told, it would be a cancellation fee, of 1 night, if I cancelled, which is $600. The next day, I was told I would be moved to a double for the next 4 days I had booked. This time I was literally lied to, by the front desk clerk. I advised the clerk, that I would move to a nearby resort if I was still unable to get a double room. I was assured that I would be as soon as I paid for the other 4 night. I was told a bellman, would be coming up to move , he never showed. I went back to the front desk, and was told there was never any double rooms available at any time during the day. I spoke to Amy and everyone available to no avail. My daughter was forced to sleep, basically on the floor, because there is also no double sofa bed, it is a single chair, and the cushions flip over to give it more length. Who wouldn’t be upset about paying $200 a night for a child, and then she has to sleep on a cushion, on the floor. Mind you, this resort is not fully booked, but, it seems the diamond club members, and the Marriott convoy customers are the ones they cater to. I would advise everyone to book somewhere else, where simple king or double room, is not a special request, and a double sofa bed, is a loveseat.
