Ratings based on 94 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disgruntled Patron
Posted 16 Sep 2019 on HotelsWorst "all inclusive" hotel I've been to. Service was poor and I had to cancel my 2 nights after staying the first night and requested a refund. The manager with whom I interfaced had very poor customer service skills and seemed more interested to havd us cancel our stay rather than fix the issues. We went to breakfast at 9am as breakfast was from abt 7am to 10am. Upon arrival in the restaurant there was nothing left and I asked for the food to be prepared and we were sent to various persons who each deflected responsibility to someone else. Very poor. The infrastructure is in dire need of a makeover. It seems decades have passed since the last cost of paint. I requested a refund and they refused to refund the 1st night. I have still not received the 2nd night's refund.
by A verified traveler from US
Posted 22 Aug 2019
The property location is ok; Most of the staff was nice. The rooms are ok and decent size, But factoring the quality of food they serve ( is beyond POOR ) paying $200+ a night is extremely expensive for what you get. Shame on Expedia for advertising this as a 3 star hotel. 2 stars would be a lot.
by A verified traveler
Posted 30 Jul 2019 on CheapTickets
by A verified traveler
Posted 24 Jul 2019 on Orbitz
The food was awful, the beach was barely a beach too many leaves, no resort activities, the bar selection was very limited and mosquitos were everywhere
Comment from Hotel Management
24 Jul 2019 by The Mangos Team, Hotel Management
Dear Sir/Madam
We are sorry you did not enjoy your stay with us. Your feedback has been shared with the management for improvement
by A verified traveler
Posted 15 Jul 2019
The property seemed to have been a great one in the past; however, it is obvious that it has been neglected over a period of time. The choice of food was so disappointing. Omg, the table covers were so crushed, I had to ask if they could not be ironed. No tv services, no entertainment , we had to exchange room as a result of the air conditioning not working. I think with great improvements this property can be on the radar again. Please do not allow it to deteriorate further.
Comment from Hotel Management
17 Jul 2019 by The Mangos Team, Hotel Management
Thank you so much for your feedback which will be shared with staff and management for future improvement
by A verified traveler
Posted 10 Jul 2019
Comment from Hotel Management
17 Jul 2019 by The Mangos Team, Hotel Management
thank you for your feedback
by A verified traveler
Posted 7 Jul 2019
Loved the staff, room and location!! Disappointed that pool bar open 2 days out of 7, buffet 2 days out of 7 and not many food options. Would suggest when less guests you offer better food instead of skimping out...make guests feel you care about their stay instead if cheapening it.
Comment from Hotel Management
17 Jul 2019 by The Mangos Team, Hotel Management
Thank you so much for your feedback and we are pleased you enjoyed your stay
by A verified traveler from St. Louis, MO
Posted 2 Jul 2019
Don't ever book a vacation at this hotel, it is terrible. They give you one beer at check-in to put in your refrigerator. All-inclusive? What a joke! The breakfast the morning I checked out was awful. I wouldn't feed it to my dog! I had a family emergency and had to leave 3 days early but they wouldn't refund my money. This is not a reputable company.
Comment from Hotel Management
17 Jul 2019 by The Mangos Team, Hotel Management
Thank you so much for your feedback which will be shared with management for immediate resolution
by A verified traveler
Posted 27 Jun 2019
Run down, dirty, dusty, NO PEOPLE/GUESTS to be seen anywhere.
Comment from Hotel Management
17 Jul 2019 by The Mangos Team, Hotel Management
Thank you so much for your feedback which will be shared with management
by A verified traveler
Posted 8 Jun 2019 on Hotels
The hotel was so bad we leave one day early l need a refund we went to the Jewel hotel that was in a better condition I think you need to checkout the hotel before you send anyone else there
Comment from Hotel Management
17 Jul 2019 by The Mangos Team, Hotel Management
Thank you so much for your feedback which will be shared with management
