Ratings based on 997 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
First time staying here. We enjoyed the beach area and our swim out pool from our room the most. The staff was very friendly. Food options were decent, but as far as buffet goes, just mediocre. We could always get drinks at the bars but didn’t get asked by servers walking around very often, it was more of a serve yourself setting. No real concierge service either. Other resorts have pampered us in that way. But here it was more of a fend for yourself. The night performances rehearsed by our room so that was loud, not once, but twice per day. It went often past 10 pm. We did attend one and they were good, just extremely loud. Overall, we enjoyed our stay. But it was a one time stay for us.
Comment from Hotel Management
21 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 19 Nov 2024
In a word… nirvana?!
I don’t know how our experience could have been better. Upgrading to Beach House 8 was just… magical. Waking up and walking out to your own veranda eight steps from the beach and watching shooting stars over the ocean at night are things I will never forget.
Now to the practical review…
The food was fresh and fantastic every day and I really liked everything I ordered. (I’m kinda picky and weird about meat, so that’s kinda hard to accomplish :)
The frozen drinks were fantastic. Our only complaint is that they don’t really have the greatest selection of higher-end liquor and they won’t switch out your room bottles with scotch, tequila or bourbon without an extra charge. Seems strange when you pay a lot to upgrade.
On to the staff. Perhaps as good as our beachfront room, the people here are the warmest, nicest people I have ever met while traveling. There are too many to name but some our favorites who went above and beyond for us were Steven, Kesha, Alicia, and Ronaldo on the beach, and Michelle in housekeeping, who would greet me with a giant “good morning sweet pea” and a hug every day! And I don’t want to forget our favorite servers who brought us incredible meals, drinks, and smiles, Princess and Kevhan.
Overall, I would highly recommend this resort if you like a more chill, quiet and very relaxing vacation. I really can’t wait to go back.
Thank you Excellence Oyster Bay for a week we will never forget!
Comment from Hotel Management
19 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to read that you loved every moment throughout your stay with us and we were able to surpass your expectations in all areas. At The Excellence Collection, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 18 Nov 2024
I left feeling like I was gettin
Comment from Hotel Management
19 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 16 Nov 2024
We had a nice and wonderful time at the hotel. Very professional!!
Comment from Hotel Management
18 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Nov 2024
The staff was amazingly friendly and courteous! They were accommodating and made our honeymoon unforgettable!
Comment from Hotel Management
15 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean honeymoon destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by The Excellence Collection, Hotel Management
We want to express our gratitude for choosing Excellence Oyster Bay and for sharing your positive feedback with other travelers. We can't wait to have you back for another unforgettable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 13 Nov 2024
Amazing and no complaints! Book this.
Comment from Hotel Management
13 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 13 Nov 2024
Beyond blessed we were able to go here for our honeymoon!! Couldn’t have asked for a better experience!
Comment from Hotel Management
13 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 13 Nov 2024
What a perfect honeymoon we just had at Excellence! This was the first trip we took together that we spent a good chunk of change on to really make it a special vacation as newlyweds. And it was worth every penny.
We loved our room, the staff, the amenities, the view (of course), and most importantly. That there were no children! Lol
10/10 would recommend for your next romantic, adult-centric, luxurious vacation!
Comment from Hotel Management
13 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean honeymoon destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 12 Nov 2024
Open arriving at the hotel I had a 2 hour wait in order to get into my room. You would think the room would be clean by then. Nope guess again!! The shower had hair in it, the sink was not clean and smudges all over. The mirror. Not what I expected from a resort that prides itself on ” excellence”
The beach that was reserved for excellence guest was subpar to say the least. With only one waitress for my entire one week stay to serve guest. The excellence was not worth the over exuberant price that we paid. Find some place else that is a true five star.
Comment from Hotel Management
14 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
