Ratings based on 3,255 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Guest Services, Hotel Management
Dear Nelson, Knowing you enjoyed every aspect of your stay at Niagara Falls Marriott on the Falls is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Zach,Guest Services
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Guest Services, Hotel Management
Dear Satoshi, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott on the Falls; we hope to see you again soon. Zach,Guest Services
by A verified traveler
Posted 30 Nov 2024
Excellent service and room! A few nit-picky points from out visit:
-Hot water took as long as 10 minutes to get hot- but it did get hot. We found out that the system was having emergency repairs the second day. It presented no issues for us other than having to wait 10 minutes for hot water.
-The pool and hot tub were CLOSED during our stay, not a deal breaker, but it would have been nice to enjoy a relaxing dip. We did not find out about the closure until the day before our trip.
Other than that- a very nice, clean, comfortable room with a spectacular view of Niagra Falls. It was nice to come back to it after a day of sightseeing. Our dinner at Milestones was solid- good food, great service. The hotel is located within walking distance to the Railway Incline, so keep the car at the hotel and go for a nice walk to all of the attractions. We would stay there again- thank you for a nice visit!
Comment from Hotel Management
1 Dec 2024 by Guest Services, Hotel Management
Dear Michele, We are thrilled to read that you loved our location was convenient for your plans combined with our spotless, relaxing accommodations with the incredible views from your room. We also appreciate you mentioning the delicious food we served at Milestones on the Falls Restaurant and the service provided by our associates surpassed your expectations. However, we are sorry that you could not take advantage of our amenities, notably the pool and hot tub. We have also taken additional note of your comments regarding the hot water as we are always striving to enhance our guest satisfaction. Thank you for choosing Niagara Falls Marriott on the Falls and for the perfect rating; we look forward to doing so again on your next visit to the area.Zach,Guest Services
by A verified traveler from Crested Butte
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Guest Services, Hotel Management
Dear Leslie, Style, substance, and stunning views come to life at our hotel, and we are delighted we could be a part of your vacation. Thank you for taking the time to share that your stay at Niagara Falls Marriott on the Falls was perfect in every way. We hope to be your home whenever you are in the area.Zach,Guest Services
by A verified traveler
Posted 30 Nov 2024
Everything is pretty good. Did not like the front desk staff. They were more interested staying in the back office and were not friendly. Bellman was great. Restaurant staff was great too.
Comment from Hotel Management
1 Dec 2024 by Guest Services, Hotel Management
Dear Rashid, We are pleased to know that you loved many aspects of your visit and had a comfortable stay. We strive to provide thoughtful and intuitive hospitality; therefore, we regret to learn that you found our service to be inconsistent. We apologize for the front desk concern you had during your visit and have followed up accordingly. Thank you for being our guest at Niagara Falls Marriott on the Falls; we hope to welcome you back again soon.Zach,Guest Services
by A verified traveler
Posted 28 Nov 2024
Walkable distance to falls and nice view of falls.
Comment from Hotel Management
29 Nov 2024 by Guest Services, Hotel Management
Dear Ravi, We are delighted to read that you loved our location to be perfect for your plans combined with the magnificent views. It was a pleasure hosting you at Niagara Falls Marriott on the Falls; we look forward to seeing you again soon.Zach,Guest Services
by A verified traveler
Posted 28 Nov 2024
Nice and friendly staff
Comment from Hotel Management
29 Nov 2024 by Guest Services, Hotel Management
Dear Jocelyne, We enjoyed reading your review! Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. Thank you for choosing Niagara Falls Marriott on the Falls; we hope to have the pleasure of doing so again whenever you return to the area. Zach,Guest Services
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Guest Services, Hotel Management
Dear Jose, We appreciate you taking the time to leave your generous rating regarding your recent visit to Niagara Falls Marriott on the Falls. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Zach,Guest Services
by A verified traveler
Posted 24 Nov 2024
I had a quiet room
I liked to see the falls at end of hallway
I liked room service
I was able to meet up with business friends sort parking and finish the day successfully
Thanks
Comment from Hotel Management
25 Nov 2024 by Guest Services, Hotel Management
Dear Denise, We are pleased to know how much you enjoyed our tranquil accommodations and a wonderful meal delivered to your door. It was also a delight to read our breathtaking views of the falls helped make your stay so memorable. Thank you for the excellent review of Niagara Falls Marriott on the Falls, and we look forward to welcoming you again on your next visit to the area.Zach,Guest Services
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Guest Services, Hotel Management
Dear Jenna, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing Niagara Falls Marriott on the Falls, and we look forward to another opportunity to welcome you back soon.Zach,Guest Services
