Ratings based on 993 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Unsafe hotel and staff that don’t care!
I have a whole list and several pictures of things that went wrong at this hotel, but the absolute worst was that they gave me my room, let me settle in and get unpacked, then gave other guests keys to my room! My teenage daughter and I were traveling alone, so this was incredibly unsafe. Luckily we were not in the room when these other guests entered the room, and luckily they were honest people and didn’t steal my things! However, we slept with furniture pushed in front of the door.
Here’s my list of everything else:
-had to walk through staff out front smoking next to a “no smoking within 20 feet of the entrance” sign
-had to check in twice due to front desk staff not being there at check in time on a Saturday (housekeeper was filling in)
-most of hotel under construction, strong paint smells, carpet staples, buckets right outside door
-door was hung very uneven and we had to shove a hand towel (not a washcloth!) in the crack to keep elevator and hallway noises out
-sticky residue on nightstand
-no toilet paper holder
-stained sheets, mismatched towels
-no water pressure
-bathroom door had lock but didn’t close all the way
-no phone or clock in room
-no cable TV
-wrong WiFi password given at check in
-expired half and half at breakfast (exp 11/11 and I was there on 11/16)
-my key stopped working at 8:30 am
Above all else, lack of care!! Not a single apology!
I wouldn’t have written this review if I had received a single apology.
by A verified traveler
Posted 11 Nov 2024
It was currently under renovation. The outside looks nice, the inside is dirty.
No hot water in the sink. Sounds like mice running everywhere at night
by A verified traveler from Brooks
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Rishi Benani , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Spring Mills - Martinsburg North. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with staying with us . Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted 25 Oct 2024
Good place for pets. The rooms do not have carpeting, are spacious, and the first floor has sliders to the outside. There are grassy areas to walk pets and there is s small playground for children.
by A verified traveler
Posted 18 Oct 2024
This is really an unfair review as the property is currently under construction. The remodeling is continuing while the rooms are being let out, and not all of the improvements are finished for the rooms. Some lights work, some don't ... the tile floor in the bathroom still has grout staining the surface, the rugs are dirty, etc.
by A verified traveler from Fitchburg
Posted 17 Oct 2024
Affordable but not the best accommodation in fairly outdated rooms.
Comment from Hotel Management
8 Nov 2024 by Rishi Benani, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Spring Mills - Martinsburg North. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with inconvenience staying With Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, RISHI BENANIGMQuality Inn Spring Mills - Martinsburg North6813532115
by A verified traveler
Posted 4 Oct 2024
Good progress
by A verified traveler
Posted 3 Oct 2024
renovated
by A verified traveler
Posted 21 Sep 2024
We had a very good experience. Staff courteous, room clean, nice breakfast….the outside could be nicer and it was under construction, but that is progress. 😊
by A verified traveler
A Great Work In Progress
Posted 19 Aug 2024 on HotelsFrom the moment we entered (5 hours before check-in) until the moment we left, we had a great experience! We came to meet friends who arrived the day before. The manager welcomed us, offered us coffee, described the area where renovation work was underway, and offered to answer any questions.
When we arrived later to check in, it was awuick and ready check-in, the room was clean, well-furnished, and everything was in working order. We took advantage of the beautiful weather and headed out to the pool, which was clean and just the perfect temperature. (Cleaning was in progress when we first arrived)
There are still signs that this hotel had been in need of a major makeover, with peeling wallpaper and stained (not dirty) carpeting in the halls. Work is underway, and currently the half are cluttered with a mix of old and new furniture.
Breakfast was adequate, if not spectacular. Cook-it-yourself waffles, link sausage and scrambled egg patties made up the hot portion, varieties of dry cereal, instant oatmeal and bread products were available, along with coffee, tea, juices and yogurt.
Or whole family is looking forward to returning to this hotel in the future.
