Ratings based on 810 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Love the jet tub and the hospitality from the staff was great
by A verified traveler
Posted 13 Dec 2024
Overall a nice stay. A little dated but clean, quiet, and nice location.
by A verified traveler
Posted 12 Dec 2024
by A verified traveler from St. Petersburg
Posted 1 Dec 2024
Very good stay. Good evening meal and a good brunch, both at Encore. In-room Jacuzzi didn't work, but that's a minor complaint. I believe they will fix promptly. Thanks to everyone there.
by A verified traveler
Posted 29 Nov 2024
Such a quaint property with a lot of character. Dining room served good food. It really was a lovely place to stay and the bed was soooo comfortable. Loved it.
I didn’t like the double deposit I was charged (extra $100) after asking them if I needed to pay anything before I arrived and heard nothing back from them.
Comment from Hotel Management
29 Nov 2024 by Susan, Hotel Management
Hi Heather,Sorry about the confusion on the 100. Prior to arrival we take 100 from the credit card to ensure it's a valid card. The 100 is applied as a pre-payment on your room We've been receiving a lot of "scam" reservations this year. We end up holding rooms and no one shows up. By verifying the credit cards ahead of time we avoid losing rooms as we just cancel the reservation.The 2nd 100 at time of arrival is a "security deposit" which is returned day of departure. I will ensure the front desk are more diligent in explaining this to our guests - and replying to emails.We're glad you enjoyed your stay and hope to see you again soon.
by A verified traveler from Farmington
Posted 18 Nov 2024
Great stay and staff, also enjoyed the restaurant.
by A verified traveler
Posted 17 Nov 2024
Beautiful property. Could use a few touch ups. Otherwise clean and quiet.
by A verified traveler
Posted 11 Nov 2024
by A verified traveler from Hawley
Posted 5 Nov 2024
What a beautiful place to escape to! Unfortunately we were not there for pleasure, but when we are able to enjoy a getaway this property was worth it! Communication before my stay was easy & formal, especially with arranging them to pick me up from the airport. Close to everything you need if you don’t want to stay right in the heart of downtown, maybe that was part of why it made it special. Prices were a little expensive, like for breakfast being $30 was a little jarring. The property, room & ambiance was well worth it. If you are looking for somewhere outside of the city but close enough to go there if you wanted to everyday, this is the place. Thank you Expedia!
by A verified traveler
Posted 5 Nov 2024
We had a very comfortable stay. Bed was 10 out of 10. Beautiful tub, however all setting didnt work. And fireplace turned on sometimes. Needs updated.
