Ratings based on 994 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler from Syracuse
Posted 17 Nov 2024
The price was good but…..there is a sign for the hotel by the road that wasn’t even lit. We almost drove by it because it was dark out. the heater in the room was super loud, the microwave sounded like it was going to blow up. The room was quite dated, the carpet was stained in spots, the sink near the drain was cracked, the tub appeared dirty. There were streaks going down the wall in the bathroom. The coffee was terrible in the room as well as in the breakfast area. I guess you get what you pay for. I will pay a little more next time for a cleaner room and properly functioning amenities in the room.
Comment from Hotel Management
17 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We're glad the price was a positive aspect of your stay, but we apologize for the issues you encountered. The unlit sign, loud heater, and maintenance issues with the microwave, carpet, sink, and tub are certainly not acceptable, and we understand how these factors impacted your experience. We also regret that the coffee did not meet your expectations. Your comments are valuable to us, and we will share them with our team to address these concerns and improve future guest experiences. We appreciate your understanding and hope you’ll consider staying with us again for a better experience.
by A verified traveler
Posted 5 Nov 2024
This is my second stay at this quality Inn in Falconer New York. I have very much enjoyed both stays and will continue to stay at this location.
It is convenient to utilize when I come my family.
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your continued loyalty and kind words! We’re thrilled to hear that you’ve enjoyed both of your stays at our Quality Inn in Falconer, New York and that our location has been convenient for your family visits. We truly appreciate your feedback and look forward to welcoming you back for many more stays in the future!
by A verified traveler
Posted 4 Nov 2024
Easy access. Quiet. Great breakfast option. Wonderful staff.
Comment from Hotel Management
5 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 28 Oct 2024
Perfect for basic overnight accommodations.
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you found our accommodations to be perfect for your overnight stay. We strive to provide a comfortable and convenient experience for our guests. We hope to welcome you back soon!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 20 Oct 2024
The staff was not friendly nor were they very helpful.
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback. I’m sorry to hear that the staff did not meet your expectations during your stay. We strive to provide excellent service, and your comments will be addressed with our team to improve. We hope you’ll give us another chance to offer a better experience in the future.
by A verified traveler
Posted 20 Oct 2024
This my first time staying at this location. I was very pleased with the whole process of my stay. I would definitely stay here again.
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for choosing to stay with us for the first time! We're delighted to hear that you were pleased with your entire experience. We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 18 Oct 2024
All good
Comment from Hotel Management
19 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
