Ratings based on 115 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
The room was nice but the cost was a lot more than I would have liked to pay for a place to sleep. We tried to cancel one of the rooms and were told that cancellations were not allowed.
Comment from Hotel Management
17 Oct 2024 by Fairmont AGM, Hotel Management
Thank you for taking the time to share your feedback with us. We’re truly sorry to learn that the cost and cancellation policy did not meet your expectations. It’s important to note that since your reservation was made through Expedia, any changes or cancellations would need to be managed directly with them, especially for prepaid reservations. We value your input and hope you’ll consider staying with us again in the future. We’d love the chance to provide you with a better experience.Warm regards,
by A verified traveler from MCHENRY
Posted 2 Oct 2024
The hotel was generally fine. There were two issues I had. A) Having the room rate at $240 for the night was obscene. I get it was a busy time and had multiple events in the area. I paid to stay but will not pay again. B) Something in the room albeit sterile clean made my eyes puffy. I don’t have basic allergies.
Comment from Hotel Management
2 Oct 2024 by Izzy Munsch, Hotel Management
Thank you for taking the time to share your feedback with us. We genuinely value your input as it helps us improve our services.I sincerely apologize for the issues you encountered during your recent stay. At our property, we strive to offer competitive rates, even on sold-out nights. Unfortunately, since you booked through Expedia with a prepaid reservation, we are unable to determine the rate you paid or make any adjustments, as pricing is set by the third-party platform. I recommend reaching out to Expedia's customer service for clarification on this matter.I also apologize for any discomfort caused by something in your room that affected your eyes. We prioritize using gentle cleaning products and have not received similar reports from other guests. However, I will certainly bring this to the attention of our housekeeping team to investigate further.We appreciate your understanding and hope you will consider giving us another chance in the future. Your satisfaction is important to us, and we would love the opportunity to provide you with a more enjoyable experience.Yours in hospitality,Izzy MunschGuest Services Manager
by A verified traveler
Posted 25 Sep 2024
The hotel had some electrical issues so they moved me rooms, which was totally fine. The staff you have is so kind and amazing. The only complaint I have was that there was an awful smell in the hotel and this could be from the electrical issue, but gave me the worst headache and made me throw up. However I had windows that opened and made a difference. Thank you guys for being awesome and putting me in an amazing room. Also the elevators are dirty and could use some cleaning.
Comment from Hotel Management
28 Sep 2024 by Izzy Munsch, Hotel Management
Dear Lynn,Thank you for taking the time to share your experience with us at Best Western Fairmont. Your feedback is invaluable and helps us improve our services. I truly appreciate your kind words about our staff and service! Our top priority is to provide exceptional service, and I’m thrilled to know that we exceeded your expectations.I sincerely apologize for the discomfort caused by the odor you experienced during your stay. We were dealing with some electrical issues that evening, and I’m truly sorry that this affected your visit. This does not reflect the high standards we hold ourselves to, as we strive for all our guests to have a comfortable stay. I have also noted your comment regarding the elevator and have informed housekeeping to ensure this issue is resolved promptly.We are grateful for your kind words and for bringing these matters to our attention. If there’s any way we can enhance your next stay, please don’t hesitate to reach out. We would be more than happy to make any accommodations you may need.Thank you again for taking the time to share your feedback with us. We look forward to the chance to welcome you back for an improved stay in the future!Yours in hospitality,Izzy MunschGuest Services Manager
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Fairmont AGM, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at Best Western Fairmont. I’m truly sorry to hear that your experience did not meet your expectations and that we fell short of providing the level of service and comfort that we strive to offer every guest. We hope that you’ll give us another opportunity in the future to provide you with the excellent experience you deserve.Yours in hospitality,
by A verified traveler
Posted 16 Sep 2024
Clean, comfortable
Comment from Hotel Management
17 Sep 2024 by Izzy Munsch, Hotel Management
Dear John,Thank you so much for taking the time to leave us such a generous 5 out of 5 rating and for your kind words about our property. We are delighted to hear that our service exceeded your expectations and that you enjoyed your stay with us at Best Western Fairmont. We look forward to the opportunity to welcome you back for another memorable stay in the future!Yours in hospitality,Izzy MunschGuest Services Manager
by A verified traveler
Posted 13 Sep 2024
I LOVED the heated pool. Everytime we stay at a hotel the pool is always freezing, not this one. It was great. Rooms were clean and quiet. Only complaint i have is the light right outside the room. The curtains didn't shut all the way so the hallway light shone in. But i just put my blanket on my face and called it good.
Comment from Hotel Management
13 Sep 2024 by Izzy Munsch, Hotel Management
Dear Hayley,Thank you for choosing to stay with us at Best Western Fairmont and for your 4 out of 5 rating. We truly appreciate you taking the time to share your experience with us and for your kind words about our property! We are thrilled to know that our pool area was a highlight of your stay. Our top priority is to provide exceptional service with fantastic amenities, and we are delighted to hear that we met your expectations in this regard! I do apologize for the inconvenience caused by the hallway light during your stay. Your feedback is invaluable, and I have brought your comments to management to ensure that new curtains are considered for the room. If there is anything else we can do to enhance your next stay, please do not hesitate to reach out. We would be more than happy to make any accommodations to ensure a more comfortable experience. Thank you once again for your feedback and for choosing Best Western Fairmont. We look forward to the opportunity to welcome you back for another exceptional stay in the future!Yours in hospitality,Izzy MunschGuest Services Manager
by A verified traveler from Waynesville
Posted 11 Sep 2024
Staff was wonderful
Comment from Hotel Management
13 Sep 2024 by Izzy Munsch, Hotel Management
Dear Sharon,Thank you for choosing Best Western Fairmont and for your wonderful 5 out of 5 rating. We truly appreciate you taking the time to share your experience with us and for your kind words about our staff. Our top priority is to provide exceptional service, and we are thrilled to know that we exceeded your expectations during your stay. If there is any way we can enhance your next visit, please do not hesitate to reach out. We would be more than happy to make any accommodations to ensure an even more enjoyable experience. Thank you once again for your kind feedback and for choosing Best Western Fairmont. We look forward to the opportunity to welcome you back for another exceptional stay in the future!Yours in hospitality,Izzy MunschGuest Services Manager
by A verified traveler
Posted 5 Sep 2024
I liked the restaurant and bar. As a weary traveler it was nice not to have to go out. The working hot tub was a plus as well. We liked it so well we stayed there on our way home
Comment from Hotel Management
7 Sep 2024 by Izzy Munsch, Hotel Management
Dear Debra,Thank you for choosing to stay with us at Best Western Fairmont and for your kind compliments about our property. We are delighted to hear that the Green Mill Restaurant and our pool area were highlights of your visit. It’s also wonderful to know that you enjoyed staying with us both coming and going from your destination! We strive to provide exceptional service and create memorable experiences, so your positive feedback is truly a testament to our success. If there is anything we can do to enhance your next stay, please do not hesitate to reach out. We value your feedback and are committed to ensuring every stay is outstanding. Thank you once again for your wonderful review. We look forward to the opportunity to welcome you back for another exceptional stay!Yours in hospitality,Izzy MunschGuest Services Manager
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Izzy Munsch, Hotel Management
Dear Russell,Thank you for choosing Best Western Fairmont and for taking the time to share your experience with us. We are delighted to receive your wonderful 10 out of 10 rating! Your feedback is incredibly valuable to us, and we are thrilled to know that our commitment to exceptional service resonated with you. It is our top priority to ensure that each guest has a memorable and enjoyable stay, and we are grateful that our efforts have made a positive impact on your visit. If there is anything we can do to enhance your next stay, please do not hesitate to reach out to us. We would love the opportunity to accommodate any special requests or preferences you may have. Thank you once again for your valuable feedback and for choosing to stay with us at Best Western Fairmont. We look forward to welcoming you back for another outstanding experience!Yours in hospitality,Izzy MunschGuest Services Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Pleasantly surprised - the bed was super comfortable, and the pillows were awesome! Would highly recommend staying here!!
Comment from Hotel Management
24 Aug 2024 by Izzy Munsch, Hotel Management
Dear Cheryl,Thank you for choosing to stay with us at Best Western Fairmont and for taking the time to share your experience. We truly appreciate your feedback, as it plays a crucial role in helping us maintain our high standards. I am delighted to hear that you enjoyed your stay, as reflected by your perfect 10 out of 10 rating! Your kind words about our comfortable rooms and your recommendation to stay with us are incredibly gratifying. It’s rewarding to know that our commitment to providing exceptional service met and exceeded your expectations. If there is anything we can do to enhance your next stay, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future and providing you with another amazing stay!Yours in hospitality,Izzy MunschGuest Services Manager
