Ratings based on 677 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
This hotel was very clean and newer. Great price. Overall great experience and will stay here again.
Comment from Hotel Management
12 Nov 2024 by HIEX Manager, Hotel Management
We’re glad hear you enjoyed your stay and look forward yo welcoming your back on your next stay. Thank you!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by HIEX Manager, Hotel Management
Thank you for your review. We were pleased to have you as our guest and hope to welcome you back in the future.
by A verified traveler
Posted 22 Oct 2024
The front desk was very friendly and helpful. Rooms are nice. Restaurants are close and walkable.
Comment from Hotel Management
22 Oct 2024 by HIEX Manager, Hotel Management
We appreciate your kind words and are glad you enjoyed your stay. If you are in the area again we hope we can earn a 5 star rating.
by A verified traveler
Posted 18 Oct 2024
W
Comment from Hotel Management
18 Oct 2024 by HIEX Manager, Hotel Management
Thank you for your great review! We appreciate you staying with us.
by A verified traveler
Posted 12 Oct 2024
The staff was great. The pool however needs a good cleaning, towels were usually out or running low. Bathroom in room also can use a good cleaning and repairs. Breakfast was ok.
Comment from Hotel Management
13 Oct 2024 by HIEX Manager, Hotel Management
Thank you for your review. We appreciate the feedback and will share your comments with the appropriate staff. Thanks again.
by A verified traveler from Covington
Posted 12 Oct 2024
Second time there. Great staff and location
Comment from Hotel Management
12 Oct 2024 by HIEX Manager, Hotel Management
Thank you for your review. We appreciate you staying with us.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by DT Manager, Hotel Management
Thank you for staying with us. We appreciate your review and will share it with our team.
by A verified traveler
Posted 6 Oct 2024
Beds were great. Bathroom could use some updates
Comment from Hotel Management
6 Oct 2024 by HIEX Manager, Hotel Management
Thank you for your review. We appreciate feedback to let us know where we can improve.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by DT Manager, Hotel Management
Thank you for taking the time to share your experience. WE are are proud of our team members and our hotel, We appreciate the feedback.
by A verified traveler from Kennedy
Posted 28 Sep 2024
Overall experience was fine, front desk was awesome. Room has been surface wiped for too long and is in need of deep cleaning. Worst part was plenty of black mold under toilet rim. Room is presentable if you're not looking too closely. Bed was super comfy, pillows are amazing, and all that was clean. Has fridge and in room coffee, everything worked, nothing broken, just in need of deep cleaning, new caulk in the tub and that kind of thing.
Comment from Hotel Management
29 Sep 2024 by HIEX Manager, Hotel Management
Your feedback is very much appreciated and can only make us improve the guest experience. We will share this with our department manger and her team. Thank you.
