Ratings based on 979 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 15 Nov 2024
The same ice machine has been there for the last three years and it is still out of order Never has worked and it’s the only one in the whole place
Comment from Hotel Management
17 Nov 2024 by BackOffice, Hotel Management
On behalf of our team we apologize for this inconvenience and understand how this can effect the quality of your stay. We'll be speaking with the appropriate team members so that we can address the ice machine.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 11 Nov 2024
Nice and clean
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Hi Israel, Thank you for your feedback! We’re glad to hear that you found everything nice and clean. We hope to welcome you back for another great stay soon!Sophie CrowderGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Ok
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Hi Martin, Thank you for sharing your feedback! We’re glad to hear that your stay was okay, but we’d love to know how we can make it better for you next time. Please feel free to share any details or suggestions you might have, as we’re always looking for ways to improve and provide a more enjoyable experience for our guests. We hope to welcome you back soon!Sophie CrowderGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Comfortable room, bed and towels. Laundry facility too busy. Dog feces on stairway was cleaned up. Friendly staff. Safe area. Light breakfast.
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Hi Rosalyn, Thank you for your feedback! We’re happy to hear that you found the room comfortable and appreciated the friendly staff and safe area. We apologize for the inconvenience with the laundry facility being busy and the dog feces on the stairway, though we're glad it was cleaned up promptly. We understand the importance of maintaining cleanliness and convenience, and we’ll work on improving the availability of the laundry area. We also appreciate your thoughts on the breakfast, and we’re always looking for ways to enhance the options. We hope to welcome you back for an even better experience!Sophie CrowderGeneral Manager
by A verified traveler
Posted 28 Oct 2024
There was no restroom in the lobby for my grandkids to use before we were able to FINALLY get in a room. The worst was the homeless people, the other patrons at the hotel, and the stench of marijuana. I didn’t feel safe. BUT the staff , both when I checked in at 4:30 and before I left at 9:30 the following morning excelled in customer service!!
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Hi Tonya, We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the lack of restroom facilities in the lobby and the concerns about safety and cleanliness in the area. We understand how important it is for guests, especially families, to feel secure and comfortable. To address these issues, we are actively working on improving our amenities and ensuring a cleaner environment around the hotel. Your positive feedback about our staff's customer service is greatly appreciated; we will be sure to recognize their efforts. For your future visits, we encourage you to reach out to the front desk for assistance with local facilities or resources, as we are here to help make your stay as pleasant as possible. We hope to welcome you back under better circumstances.Sophie CrowderGeneral Manager
by A verified traveler
Posted 25 Oct 2024
.
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Hi Zhiyu, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Sophie CrowderGeneral Manager
by A verified traveler
Posted 22 Oct 2024
Great location
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Hi Alisa, Thank you for your feedback! We’re thrilled to hear that you enjoyed our great location, which is designed to provide easy access to local attractions and activities. To enhance your experience even further, we encourage you to explore our curated list of nearby restaurants and attractions, which can make your stay even more enjoyable. We look forward to welcoming you back for another fantastic visit!Sophie CrowderGeneral Manager
by A verified traveler
Posted 21 Oct 2024
staff was kind and little to no noise during night
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Hi ian, Thank you for your feedback! We're delighted to hear that our staff provided you with kind service and that you enjoyed a peaceful night's rest with little noise. Creating a comfortable and welcoming environment for our guests is important to us, and your positive comments motivate us to keep up the good work. We look forward to welcoming you back for another great stay!Sophie CrowderGeneral Manager
