Ratings based on 844 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Very comfortable enough
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Noriaki,We're delighted to hear that you found your stay with us comfortable. Our team strives to ensure all guests have a relaxing experience. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 3 Nov 2024
Check in was easy and the staff was very welcoming and friendly. The room was clean and just what we needed for an overnight in the area.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Sarah,We are pleased to hear that you had a smooth check-in experience and found our staff welcoming. It's great to know that you found your room to be clean and suitable for your stay. Your comfort and satisfaction are important to us, and we hope to welcome you back in the future.
by A verified traveler from Shaker Hts
Posted 24 Oct 2024
Good value for the price. Facility is well kept, customer service is good.
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Kevin,We are delighted to hear that you found value in your stay, appreciated our well-maintained facilities, and enjoyed our customer service. Your feedback is greatly appreciated as it helps us strive to provide a positive experience for all our guests.
by A verified traveler
Posted 16 Oct 2024
It was cool for the most part. The staff was super young and adorable. Clean room.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Charles,We appreciate your kind words about our young and friendly staff and our clean rooms. Your satisfaction is important to us, and we hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 14 Oct 2024
Nice room
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Hello Robert,We're glad to hear you enjoyed your room during your recent stay! Your comfort is important to us, and we appreciate your feedback. If you have any other comments or suggestions, please feel free to share them with us. Thank you for choosing our hotel for your visit.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Allan,We're sorry to hear that your stay did not meet expectations. Please feel free to reach out to us with any specific concerns or feedback you may have so we can address them accordingly.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Tara,Thank you for choosing our hotel for your stay! We appreciate your support and hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 7 Oct 2024
Upon arrival couldn't check in due to system, problems, once in room I had to spray Lylsol in rood due to bad smell I didn't get much sleep due to having a severe migraine due to the smell of the room. Upon investagation found that the filters were dirty and smelled bad. This should of been a Complete refund of my money
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Tina, We appreciate you bringing these concerns to our attention and apologize for any inconveniences you experienced. We recommend reaching out to our management team directly to address this matter further. Your feedback will help us improve our services for future guests.
by A verified traveler
Posted 28 Sep 2024
Convenient location
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Debra,We're moved to hear that you found our location convenient for your stay. Our team always aims to provide a central and accessible spot for our guests to enjoy their visit to the area. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
by A verified traveler
Posted 28 Sep 2024
Convenient location
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Debra,Thank you for highlighting our hotel's convenient location. We aim to provide a seamless experience for our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay.
