Ratings based on 1,062 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
The building and sirrounding was clean and quiet
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 26 Aug 2024
My room and my coworkers' rooms smelled like mildew. It was awful. The sheets were damp because of all the moisture. This used to be my go-to hotel when I traveled for work. But this is the second incident like this. I will not be back.
Comment from Hotel Management
26 Aug 2024 by Arman , Hotel Management
Dear Guest,We sincerely apologize for any inconvenience you experienced during your recent stay with us at Hilton Garden Inn America Plaza. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously, and we are actively addressing the issues you encountered to ensure they are not repeated in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience. If there is anything further, we can do to make amends or assist you, please do not hesitate to reach out to us. Regards,Front Office Supervisor.
by A verified traveler
Posted 15 Aug 2024
Is great the pool closing time at 11 pm
We like that
Comment from Hotel Management
26 Aug 2024 by Arman , Hotel Management
Thank you for your feedback! We’re glad you enjoyed the pool and its 11 PM closing time. We look forward to welcoming you back!Regards,Frotn Office Supervisor.
by A verified traveler
Posted 15 Aug 2024
Overall, my stay was nice. Only thing is 1/2 the fitness equipment worked, and they were outdated. It still had the 1st generation apple plug. So, you couldn't plug in your phone. Other than that, no negative complains.
Comment from Hotel Management
15 Aug 2024 by Arman , Hotel Management
Thank you for your feedback and for letting us know about the fitness equipment. I’m glad to hear you had a nice stay overall. I apologize for the issues with the outdated equipment and the Apple plug compatibility. We’ll look into updating the gym facilities to better meet our guests' needs.Regards,Front Office Supervisor.
by A verified traveler
Posted 15 Aug 2024
The receptionist was not nice.
The room was no AC and the smell no fresh
Comment from Hotel Management
15 Aug 2024 by Arman , Hotel Management
Dear Guest,We sincerely apologize for any inconvenience you experienced during your recent stay with us at Hilton Garden Inn America Plaza. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously, and we are actively addressing the issues you encountered to ensure they are not repeated in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience. If there is anything further, we can do to make amends or assist you, please do not hesitate to reach out to us. Regards,Front Office Supervisor.
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Arman , Hotel Management
Thank you for staying with us and for your 4-star review! We're glad you enjoyed your stay and appreciate your feedback. If you have any suggestions on how we can make your next visit even better, please let us know.We look forward to welcoming you back soon!Regards,Front Office Supervisor
by A verified traveler
Posted 4 Aug 2024
Nice place to stay. Wld stay again
Comment from Hotel Management
7 Aug 2024 by Courtney- Front Desk Supervisor, Hotel Management
Hi Lisa. We appreciate your review! We're glad you had a pleasant experience with us. We hope to see you again soon.
by A verified traveler
Posted 3 Aug 2024
It horrible they had equipment all out & the elevator broke
Comment from Hotel Management
9 Aug 2024 by Courtney- Front Desk Supervisor, Hotel Management
Hi, thank you for sharing your detailed feedback. We're sorry to hear about your experience at Hilton Garden Inn Houston NW America Plaza. We take cleanliness and comfort very seriously and regret that we fell short during your stay. We will address the issues you mentioned with our team.
by A verified traveler
Posted 31 Jul 2024
Beautiful updated rooms/property. I wish breakfast could be free as comparable to most hotels
Comment from Hotel Management
7 Aug 2024 by Courtney- Front Desk Supervisor, Hotel Management
Hi Mona. We appreciate your review! We're glad you had a pleasant experience with us. We hope to see you again soon.
