Ratings based on 278 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
22 Oct 2024 by Author, Hotel Management
Dear Mr Christophe,
Thank you very much for a positive review.
We hope to meet you again at Park Hotel Diament Wrocław.
Kind regards,
Przemysław Kuśmierski
General Manager
by A verified traveler
Posted 8 May 2024
New, good service and services. A really clean, friendly and comfortable hotel.
Comment from Hotel Management
13 May 2024 by Room Division Manager, Hotel Management
Dear Guest,We really strive to provide all our guests with a comfortable and pleasant stay, and your review is confirmation that we have achieved this. We hope that next time you visit us we can make it even better. Thank you again for taking the time to share your experiences.Kind regardsJustyna TeleszkoRoom Division Manager
by A verified traveler
Posted 12 Apr 2024 on Hotels
Comment from Hotel Management
15 Apr 2024 by Room Division Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your positive experience at Park Hotel Diament Wrocław. We are delighted to hear that our hotel made your stay convenient and enjoyable.We always strive to provide our Guests with an unforgettable, world-class experience, so your feedback is very important to us.Thank you for your kind words – we look forward to welcoming you back soon.Kind regards,JUstyna TeleszkoKierownik Pionu Hotelowego
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
3 Jan 2024 by Room Division Manager, Hotel Management
Dear Guest,Thank you for your rating. We are sorry that we didnt fully meet your expectations.We will try to ensure that a similar situation never happens again. We hope that one day you will give us a chance to correct all the inconveniences that have occurred.
by A verified traveler
Posted 30 Dec 2023 on Hotels
The original blanket and pillows on the bed was full of hair. I requested new a new set but that set was exactly the same. I recommend getting different blankets and possibly getting new washers and dryers.
Comment from Hotel Management
3 Jan 2024 by Room Division Manager, Hotel Management
Dear Guest,Thank you for your rating. We are sorry that we didnt fully meet your expectations.We will try to ensure that a similar situation never happens again. We hope that one day you will give us a chance to correct all the inconveniences that have occurred.
by A verified traveler
Pleasant times
Posted 12 Dec 2023 on HotelsCame to see Christmas Market
Comment from Hotel Management
3 Jan 2024 by Room Division Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your positive experience at Park Hotel Diament Wrocław. We are delighted to hear that our hotel made your stay convenient and enjoyable.We always strive to provide our Guests with an unforgettable, world-class experience, so your feedback is very important to us.Thank you for your kind words – we look forward to
by A verified traveler
Posted 26 Nov 2023
Shower didn't work
Comment from Hotel Management
3 Jan 2024 by Room Division Manager, Hotel Management
Dear Guest,We greatly appreciate your feedback. Please be assured that the points raised will be followed up by the relevant department in order to improve constantly our service for all our Guests.
by A verified traveler
Posted 11 Sep 2023
Air condition wasn’t working properly and it was extremely hot in the room
by A verified traveler
Posted 28 Aug 2023 on Hotels
by A verified traveler
Never come back
Posted 8 Apr 2023 on HotelsDirty, teared towels, broken toilet, limestone in shower. Separate matress on double bed (that likes spreading out). Room card often does not open your room, need to try few times before every single open. Invoice problems, expensive breakfast. Rude front desk service
Props: honest manager
Comment from Hotel Management
12 Apr 2023 by General Manager, Hotel Management
Dear Madam,Thank you very much for your review. We are really sorry that our hotel did not fully met your expectations. It is our job to make every important aspect of our Guests experience better every day. We are doing our best to eliminate any shortcomings in future. Please be informed that your comments will be discussed precisely during the managers' meeting in order not to repeat mistakes in future.Kind regards,Kama GrajewskaGeneral Manager
