Ratings based on 152 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
They deleted my reservation from their system without notifying or refunding me, leaving me scrambling to find a new place to stay. also, there were cockroaches in the waiting room and the property was littered with piles of trash almost as tall as I am, and the entrance was hard to find, as it was down an alleyway. I really wish this was hyperbole, but it's not.
Comment from Hotel Management
4 Nov 2024 by Lisa, Hotel Management
Hi, Paisley! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa
by A verified traveler from Orlando
Posted 26 Oct 2024
Super dirty. The room had a strong smell of humidity and cockroaches.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience caused to you, Jose! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
by A verified traveler
Posted 24 Oct 2024
I had a great stay at OYO Hotel Houston N Fm-1960 Champions TX. The staff was friendly and helpful, making check-in and check-out easy. The room was clean, comfortable, and well-maintained, with all the essentials for a relaxing stay. The location is convenient, close to restaurants and shops, making it perfect for travelers looking for affordable yet comfortable accommodations. Overall, a solid choice for anyone visiting the area!
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your wonderful feedback about your stay at OYO Hotel Houston N Fm-1960 Champions TX. We're delighted to know that you had a great experience with our friendly and helpful staff, smooth check-in and check-out process, and clean, comfortable, and well-maintained room with all the essentials you needed. It's great to hear that the convenient location close to restaurants and shops added to your overall satisfaction. We truly appreciate your kind words and recommendation as a solid choice for travelers. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you back soon!
Warm regards,
Team OYO
by A verified traveler
Posted 24 Oct 2024
I had a great stay at OYO Hotel Houston N Fm-1960 Champions TX. The staff was friendly and accommodating, making check-in smooth and hassle-free. The room was clean, comfortable, and well-maintained, providing excellent value for the price. The location is convenient, with easy access to nearby attractions and restaurants. Overall, I was very pleased with my experience and would definitely stay here again.
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your kind words! We're thrilled to hear that you had a great stay at OYO Hotel Houston N Fm-1960 Champions TX. Our friendly staff aims to make check-in smooth and hassle-free, and we're glad we could exceed your expectations. It's wonderful to know that you found your room clean, comfortable, and well-maintained, providing excellent value for the price. We're also pleased that the location was convenient for you, with easy access to nearby attractions and restaurants.
We sincerely appreciate your compliments and look forward to welcoming you back soon. If there's anything else we can assist you with, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused. We appreciate your suggestion and will definitely take it into consideration to improve our services. If you have any further concerns or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler from Houston
Posted 29 Aug 2024
It was under construction and dirty
Comment from Hotel Management
18 Sep 2024 by Barbara, Hotel Management
Hi, Bernie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 9 Jul 2024 on Orbitz
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hi, Stacey! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
Thank you for sharing your seamless experience, Kinza! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
Hey, Kinza! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Eva
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by Dewi, Hotel Management
That is great to hear, Kevin! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
