Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Found it noisy when people used their bathrooms.
Comment from Hotel Management
31 Dec 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, JANELLAAll the best,Alex
by A verified traveler from Highbridge
Posted 15 Dec 2024
The room was a little bit on the small side, but it was a standard double so that was expected. It was very nice and clean but the downfall was noise. it was noisy from the road outside but even worse it was noisy from inconsiderate customers woken up and down the corridor talking on mobile phones loudly after midnight. Another customer came back around half past one and starts crashing about in the room next door and talking very loudly had doors banging ended up not getting hardly any sleep.
If you’re looking for somewhere to stay and you want to get some sleep go somewhere else because this place is very noisy at night but cleanliness is quite good
Comment from Hotel Management
17 Dec 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, Brian We're glad to hear you were impressed with the facilities.Making sure you have a clean and comfortable room is our housekeeping team's top priority. Please know that our team are on hand throughout your stay to help with anything you may need.Alex
by A verified traveler from Horsham
Posted 11 Dec 2024
Warm welcome. It was close to where i needed to be for a meeting. Food was nice and it was good to be able to have an evening meal. Clean and tidy in the reception and restaurant area. We would stay again.
Comment from Hotel Management
17 Dec 2024 by Hotel Operations Manager , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Alex
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, PeteAll the best,Alex
by A verified traveler
Posted 8 Dec 2024
Fantastic stay as always
Comment from Hotel Management
9 Dec 2024 by HOM, Hotel Management
Thanks for the perfect rating, Becky. We hope to see you again and All the best, Alex - Hotel Operations Manager.
by A verified traveler
Posted 8 Dec 2024
the hotel was clean and tidy seeing as the rooms are on the tired side. The bar and restaurant area is most uninviting small hard sofas chairs and overall very sparse not comfortable for guests. It would take that much to make it more cosy.
Comment from Hotel Management
9 Dec 2024 by HOM, Hotel Management
Hi Sarah, thanks for the review. Sorry to see your experience didn't live up to expectation, please drop us a message so we can discuss this. All the best, Alex - Hotel Operations Manager.
by A verified traveler
Posted 4 Dec 2024
Comfortable
Comment from Hotel Management
5 Dec 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, MichelleAlex
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, DavidAlex
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, SimonAll the best,Alex
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, MartinAlex
