Ratings based on 614 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Better choice of inhouse dining, given location. Food was expensive for quality and choice in restaurant. Unlike most hotels in room complimentary water not supplied.
Comment from Hotel Management
18 Nov 2024 by Prince, Hotel Management
Dear Ms Rosemary,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with our leadership team as it is through your feedback that we are able to improve moving forward.I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Thank you for your time and feedback once again.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Prince, Hotel Management
Dear Mr Mervyn,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.We are delighted to hear that you had an enjoyable stay. I will be sharing your feedback with head of departments as a way of celebrating the great guest experiences we delivered.Thank you for your time and feedback once again.We hope to welcome you again soon.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 5 Nov 2024
to check in took almost 30 minutes ,and when I got to the room there was no coffee just tea, I then went to the dinning area but there were no tables and no likely to be available soon. After a long day I had already wasted 30 minutes checking in , I didn't want to waste more time complaining or waiting for food , next time I will try the holiday inn up the road
Comment from Hotel Management
6 Nov 2024 by Prince, Hotel Management
Dear Mr John,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with our leadership team as it is through your feedback that we are able to improve moving forward.I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Thank you for your time and feedback once again.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 3 Nov 2024
Better instructions were to park would have helped , Breakfast was very disappointing , limited offer , toasting machine in the hallway rather than dining area , only egg option scrambled eggs , bacon and mushrooms cold
Comment from Hotel Management
3 Nov 2024 by Prince, Hotel Management
Dear Mr Paul,Thank you for taking the time reviewing your recent stay with us.Providing the highest level of hospitality is our number one priority and on behalf of the entire hotel team, I want to apologise for failing to meet your expectations.Your feedback is important to us, and I will be sharing your feedback with our leadership team who joins me in not only offering our sincerest apologies for failing to meet your expectations but our commitment in ensuring guidelines and standards are maintained at a high level to prevent these issues occurring again.I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Thank you for your time and feedback once again.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 28 Oct 2024
Amazing staff check in was great even got an early check in
Comment from Hotel Management
28 Oct 2024 by Prince, Hotel Management
Dear Mr Mark,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.We are delighted to hear that you had an enjoyable stay. I will be sharing your feedback with head of departments as a way of celebrating the great guest experiences we delivered.Thank you for your time and feedback once again.We hope to welcome you again soon.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Prince, Hotel Management
Dear Ms Vikki,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.We are delighted to hear that you had an enjoyable stay. I will be sharing your feedback with head of departments as a way of celebrating the great guest experiences we delivered.Thank you for your time and feedback once again.We hope to welcome you again soon.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 27 Oct 2024
There are too few staff - it took 30 minutes after ordering two drinks for them to be ready. Staff did their best but there just are not enough of them
Comment from Hotel Management
28 Oct 2024 by Prince, Hotel Management
Dear Guest,Thank you for taking the time reviewing your recent stay with us.Providing the highest level of hospitality is our number one priority and on behalf of the entire hotel team, I want to apologise for failing to meet your expectations.Your feedback is important to us, and I will be sharing your feedback with our leadership team who joins me in not only offering our sincerest apologies for failing to meet your expectations but our commitment in ensuring guidelines and standards are maintained at a high level to prevent this issue occurring again.I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Thank you for your time and feedback once again.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 27 Oct 2024
A lovely hotel, reception and conduct of staff.
The title of the rooms suggests opulence, but they are quite ordinary. There being no open-able wondoelws resukts in noise from the ventilation - on always! 😞
I liked the setting, but frustrated too!
Comment from Hotel Management
29 Oct 2024 by Prince, Hotel Management
Dear Mr Clinton,Thank you for taking the time reviewing your recent stay with us.Providing the highest level of hospitality is our number one priority and on behalf of the entire hotel team, I want to apologise for failing to meet your expectations. Your feedback is important to us, and I will be sharing the rest of your feedback with our leadership team who joins me in not only offering our sincerest apologies for failing to meet your expectations but our commitment in ensuring guidelines and standards are maintained at a high level.I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Thank you for your time and feedback once again.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler
Posted 27 Oct 2024
Excellent accommodation for a trip to the University.
Friendly reception staff managed to book us a taxi at very short notice.
Plenty of taxis in and around the city, remember to book early.
Comment from Hotel Management
28 Oct 2024 by Prince, Hotel Management
Dear Mr Richard,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.We are delighted to hear that you had an enjoyable stay. I will be sharing your feedback with head of departments as a way of celebrating the great guest experiences we delivered.Thank you for your time and feedback once again.We hope to welcome you again soon.Sincerely,Prince MacapagalFront desk Supervisor
by A verified traveler from Peacehaven
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Prince, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.We are delighted to hear that you had an enjoyable stay. I will be sharing your feedback with head of departments as a way of celebrating the great guest experiences we delivered.Thank you for your time and feedback once again.We hope to welcome you again soon.Sincerely,Prince MacapagalFront desk Supervisor
