Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Good for families
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Godwin, We're delighted to hear you felt right at home during your stay at Best Western Exeter Inn & Suites. Creating a family-friendly environment is at the heart of what we do, and we're thrilled that it resonated with you. Thank you for choosing our hotel as your home away from home. We can't wait to welcome you back again soon! General Manager, Best Western Exeter Inn & Suites
by A verified traveler
Posted 23 Dec 2024
My family had a great experience. Wonderful staff they even allowed us to check in early. Breakfast in the morning was nice
Comment from Hotel Management
23 Dec 2024 by General Manager, Hotel Management
Dear Rebecca, We truly appreciate your feedback regarding our check-in service. It's wonderful to know that our team's efforts left a positive impression on your arrival experience. It is also delightful that you enjoyed our Complimentary continental breakfast. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you and your family back to Best Western Exeter Inn & Suites soon!General Manager,Best Western Exeter Inn & Suites
by A verified traveler
Posted 13 Dec 2024
No Elevators, it would be different had I known ahead of time, I could have tried to reserve a ground floor room. I will know better in the future. The day staff was lovely, night staff not so much, just not pleasant, it is odd to be smiling and get that "you are putting me out" attitude.
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Kathryn, We are glad your overall experience at Best Western Exeter Inn & Suites was pleasant. However, we regret not meeting all your expectations and apologize for the inconvenience caused. While we are pleased you encountered some outstanding staff members during your stay, it's disappointing that others did not provide the exemplary service we strive for. Each guest's feedback is a critical tool for us in our mission to improve guest satisfaction. We will work to address these inconsistencies, and we greatly appreciate your valuable comments. Your feedback is integral to our ability to continue improving our service. We enjoyed having you as our guest and hope to welcome you back on your next visit to the area. General Manager, Best Western Exeter Inn & Suites
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by General Manager, Hotel Management
Dear Charles, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Best Western Exeter Inn & Suites. Thanks for choosing us for your time in our city; we hope to see you again soon.General Manager,Best Western Exeter Inn & Suites
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Dear David, We thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Best Western Exeter Inn & Suites so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!General Manager,Best Western Exeter Inn & Suites
by A verified traveler
Posted 4 Dec 2024
Bottle caps on the floor by the beds, blood splattered in the bathroom, & a vulgar word written on the bathroom wall.
Comment from Hotel Management
7 Dec 2024 by General Manager, Hotel Management
Dear Eliza, We sincerely apologize for the cleanliness concerns you encountered with your bathroom. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed this with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.General Manager,Best Western Exeter Inn & Suites
by A verified traveler
Posted 2 Dec 2024
Clean, comfortable, well maintained lodging with staff that are helpful, professional, and courteous.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Jeffrey, It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. We are also pleased that you liked our excellent staff. Your feedback is a fantastic encouragement for all of us here at Best Western Exeter Inn & Suites, and we can't wait to exceed your expectations once more on your next visit.General Manager,Best Western Exeter Inn & Suites
by A verified traveler
Posted 13 Nov 2024
It’s a good place to stay.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Bi, We are happy you chose Best Western Exeter Inn & Suites. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Thank you. General Manager, Best Western Exeter Inn & Suites
by A verified traveler
Posted 12 Nov 2024
Our room was very clean, and the staff was so kind and helpful! Definitely would stay here again !
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Brieanna, We are delighted to read that you had such a wonderful experience at Best Western Exeter Inn & Suites, from our comfortable and well-maintained accommodations to your interactions with our courteous team, who work around the clock to ensure a memorable stay for every guest! We appreciate you sharing your feedback and love knowing you will return soon. Thank you. General Manager, Best Western Exeter Inn & Suites
by A verified traveler
Posted 8 Nov 2024
It was a good location for our trip however I woke up a few times due to noise coming from other rooms.
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Dilek, Thank you for choosing Best Western Exeter Inn & Suites and for your excellent rating. It is nice to read that our central location worked so well for you and made your time with us even better. However, we regret the noise issues you experienced from the neighboring rooms. Thank you again. We look forward to having you visit us again soon.General Manager,Best Western Exeter Inn & Suites
