Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
非常好
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Was suppose to have king size bed but was a queen. Property definitely needed updated. Spoke to guy checking out, when handed him the keys explained to him we didn’t get a king bed and he didn’t even acknowledge us at all.
by A verified traveler from Myrtle Beach
Posted 4 Nov 2024
The place was dirty and was falling apart, was not worth almost $200 a night
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Thank you for sharing your concerns regarding your recent stay. It’s disappointing that the condition of your room did not meet your expectations. Cleanliness and maintenance are crucial for a pleasant experience, and we will share your comments with our team to ensure we are meeting our high standards going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Charles JohnsonGeneral Manager
by A verified traveler
Posted 28 Oct 2024
The staff were very friendly, check in was super easy, and my accommodations were perfect. The room was clean and met all my needs.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Sade,Thank you for choosing DoubleTree by Hilton South Charlotte Tyvola and for giving our hotel the opportunity to serve you. We are delighted to hear that check-in was smooth, the service was friendly, and your accommodations were just right. It was a pleasure to host you and we look forward to welcoming you back for another comfortable stay. Thank you for your kind words!Charles JohnsonGeneral Manager
by A verified traveler
Posted 26 Oct 2024
Beds were comfortable!
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Melissa,Thank you for giving our hotel the opportunity to serve you at DoubleTree by Hilton South Charlotte Tyvola. We are delighted to know our bed were a highlight of your time with us. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.Charles JohnsonGeneral Manager
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Th air conditioning WAS NOT WORKING CORRECTLY. I had to call maintenance twice and the AC still not work. I have pictures with the temperature in the room 77 degrees. How can someone rest well in a room this hot.
Terrible experience!
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Kenia,Thank you for being our guest and sharing your feedback. We know how important comfortable accommodations are, so we are sorry to hear there was a concern with the air conditioner. Please know your comments are important to us and will be reviewed with the team to ensure we always offer our best. We hope to have another opportunity to welcome you back and impress you further.Charles JohnsonGeneral Manager
by A verified traveler
Posted 20 Oct 2024
Didn’t give us the cookies or water. Walkie talkies were super loud and the front desk person were dressed unprofessional and I could see her entire back / backside tattoo when she bent over
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Melissa,Thank you for being our guest and sharing your feedback. While we always appreciate guest comments, we are sorry your stay wasn't as perfect as we had hoped. The team will review your concerns to ensure we always offer our best. We look forward to welcoming you back and impressing you with our improvements.Charles JohnsonGeneral Manager
by A verified traveler
Posted 19 Oct 2024
