Ratings based on 975 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler from Trinidad
Posted 27 Oct 2024
Refurbished rooms are so basic it’s no longer comfortable. No easy chair, clock or even a picture on the walls. The window had a solid blind. Either pitch black or open to all. A walking path is right in front of it. The shower is so dangerous Why would you put slippy glass wall times and nothing to hold onto. I had a choice of single beds and warm water ( as I’m disabled) that was the best you could offer us. Why control my sleeping situation and water temperature. I’m disabled not a fool No one even knew what a wet room was and assisted means being treated like a fool or child. No one could offer a solution for me to wash. Just terrible. Why would you not have assistance in bathrooms. I was offered the shower in the gym. Can you imagine that. Amputated ankle and fused spine so use the gym shower redress and return to your room really. Also workmen parking in disabled spaces leaving nothing for blue badge holders. No one even tried to recall them and move them on Your empathy is missing. But so are your less able guests now.
by A verified traveler
Posted 26 Oct 2024
Excellent
by A verified traveler
Posted 26 Oct 2024
Excellent
by A verified traveler
Posted 20 Oct 2024
Handy location for visiting Chester. Hotel was experiencing a busy Saturday night, staff were great even though Automated check-in was malfunctioning. Room was tired, basic and pleasantly not affected by the function below.
Would stay again.
Thank You
Comment from Hotel Management
24 Oct 2024 by Sean, Hotel Management
Thank you for your feedback. I do apologise that some areas within the hotel didn't meet your expectations. I'm aware of some of the issues you have highlighted within the bedrooms and our full bedroom refurbishment has now begun which is due to be completed in early 2025. I do hope you return to the hotel in the future to see the changes made. Kind Regards Sean Hirst Hotel Manager
by A verified traveler
Posted 19 Oct 2024
Spa
Comment from Hotel Management
24 Oct 2024 by Sean, Hotel Management
Dear Lynn, Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us and we hope to welcome you back soon. Kind Regards Sean Hirst Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Room was booked as a family room with use of the sofa bed, but had to go to reception to ask for it to be made up. Room was dark, with dated furniture and decor, and limited light sockets. Evening food was lovely but pricey along with expensive drinks, breakfast was basic.
Comment from Hotel Management
24 Oct 2024 by Sean, Hotel Management
Dear Colette, Thank you for your feedback. I'm pleased to read you enjoyed your stay with us. I'm aware of the issue you have highlighted within the bathroom and our full bedroom refurbishment has now begun which is due to be completed in early 2025. I do hope you return to the hotel in the future to see the changes made. Kind Regards Sean Hirst Hotel Manager
by A verified traveler
Posted 5 Oct 2024
Great stay
Comment from Hotel Management
5 Oct 2024 by Mo Reception Team, Hotel Management
Thank you for your review about your recent stay with us. I am glad to hear that you enjoyed your stay with us and that you had such a good experience. We hope you return again soon.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Mo Reception Team, Hotel Management
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!
by A verified traveler
Posted 25 Sep 2024
Great place to stay, staff were really helpful and nice breakfast in the morning
Comment from Hotel Management
25 Sep 2024 by Emily, Hotel Management
Thanks so much for your review! We appreciate it a lot. We are so glad that you enjoyed your stay!Many thanks, The team at St.Davids
