Ratings based on 198 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 24 Apr 2023
Fabulous place. Staff were super friendly. Food was amazing although dinner was really expensive but worth it. Would thoroughly recommend
Comment from Hotel Management
26 Apr 2023 by Manager, Hotel Management
Dear Jan,Thanks for taking the time to provide feedback about your time at our hotel.We are delighted to hear that you enjoyed your stay and appreciate your positive feedback on your dining experience. We understand that meals are an important part of our guests' holidays.Rest assured that we have taken note of your comment and will be taking this into consideration.It would be a pleasure to welcome you back on another occasion. Kind regards,
5 out of 5
by A verified traveler

Wonderful overnight stay

Posted 20 Nov 2022 on Hotels
My one night stay TOTALLY exceeded all my expectations. I loved this hotel and their kindly charming service. I will definitely be back
5 out of 5
by A verified traveler

Posted 15 Sep 2022 on Hotels
Comment from Hotel Management
17 Sep 2022 by Sébastien BUET, General Manager, Hotel Management
Dear Michael,Thanks for taking the time to send us a great rating.We are glad we met your requirements.Thank you again.We look forward to the pleasure of seeing you again in the future. Kind regards,Sébastien BUET, General Manager
3 out of 5
by A verified traveler

Posted 30 Sep 2020
The rooms had too much clutter in them - totally over the top! There was no room left for our own belongings. Reception was nice but the maitre in the restaurant was bossy. The hotel dog, Noisette, was charming!
Comment from Hotel Management
1 Oct 2020 by Sébastien BUET, General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience. We are glad our reception team made you feel welcome along with Noisette! We are sorry that the unique design of your room didn't meet your requirements; our team would d have been very happy to show you another room that may have suited you better or to have made room for your personal items if requested. We will also be discussing your comments with our restaurant team. We hope to be able to welcome you again in the future. Best regards, Sébastien BUET, General Manager
4 out of 5
by A verified traveler

Séjour plaisant

Posted 21 Sep 2020 on Hotels
Bon accueil, personnel agréable, petit déjeuner excellent avec salle au bord du lac magnifique. Chambre petite et un peu trop encombrée, en cette période Co-vid, il vaudrait mieux enlever tous les petits coussins à fourrure et tissu et ne laisser que le nécessaire, ce serait tout aussi joli car parfois trop chargé comme déco. Pareil, tables dans la salle à manger très proches les unes des autres, on a du mal à circuler. Sinon, ambiance très sympathique, piscine dehors et petit jardin très agréables. Nous reviendrons !
5 out of 5
by A verified traveler

Amazing!

Posted 13 Sep 2020 on Hotels
This is a really special place. It’s probably the only 3star hotel with its own pier so if you like swimming in the lake or take a boat it’s perfect. It’s very peaceful and charming and quirky at the same time because it retains the original old design yet spruced up enough to feel comfortable like a hotel. Very very special cosy design. Do try the restaurant in the hotel itself, make rsvp because it gets really full. The food is THAT good. Reasonably priced with generous portion. As the restaurant is just next to the pier you have an amazing sunset view. It cannot be more perfect than this. The service is good and staff super nice and helpful. We loved it and will come back again! Thank you Le Cynes!
Comment from Hotel Management
17 Sep 2020 by Sébastien BUET, General Manager, Hotel Management
Dear Guest, We are glad to receive such a positive review! Please accept our sincere thanks for this kind review. Your satisfaction is our greatest reward, and this will encourage our team members to continue with their efforts to create a perfect experience for every guest. It is us that thank you for choosing our hotel! We very much look forward to welcoming you back on a future stay. Best wishes, Sébastien BUET, General Manager
5 out of 5
by A verified traveler from Lonyb

Posted 26 Jul 2020
Great setting and fabulous food We enjoyed having both the pool and the lake for swimming Dinner in the restaurant was excellent and both the food and service faultless
Comment from Hotel Management
27 Jul 2020 by Sébastien BUET, General Manager, Hotel Management
Dear Andrew, Thank you for this kind feedback. We are proud of the exceptional service our team members deliver so it's really rewarding to receive your positive feedback and equally we are thrilled that your dining experience met with your expectations. We look forward to welcoming you back. Best wishes, Sébastien BUET, General Manager
5 out of 5
by A verified traveler

Couple of days in Evian

Posted 27 Sep 2019 on Hotels
Hôtel Les Cygnes is located smack on the lake , the staff are friendly and most helpful and cooperative. The hotel has a special theme namely belle epoque. everywhere you see all sorts of nicknacks. We had a lovely balcony. The bed was comfortable , the room small and with all the cushions which are used to decorate the room you can hardly move around. Great fun for 3 days
Comment from Hotel Management
28 Sep 2019 by Sébastien BUET, General Manager, Hotel Management
Dear Peter, Thank you for sharing your valuable review regarding your stay at Hôtel Restaurant Les Cygnes. It is rewarding to hear that you had a lovely stay. We are delighted you enjoyed our unique style. Thank you for acknowledging the excellent service you received from one of our team members. We strive to ensure that each and every guest has the best experience possible, so this is quite rewarding to hear. We hope to be able to welcome you again in the future. Best regards, Sébastien BUET, General Manager
5 out of 5
by A verified traveler

Charming hotel with unique decor close to Evian

Posted 4 Sep 2019 on Hotels
A friendly and comfortable hotel with very unique decor. Each room appears to be decorated differently from another. Decor won't appeal to everyone but we found it to be a great experience to have a room with character. Staff are very friendly and helpful, and you'll most likely be greeted by their lovely chocolate Labrador dog who is also super friendly and a calm dog. Free parking is available in two carparks on the opposite side of the road from the main hotel. There is a new pool that guests have access to and views of the lake from the gardens is quite nice. Care is taken to ensure that the rooms are cleaned and made to a high standard. The rooms don't have air conditioning but if you open the balcony door you get enough fresh air coming in to cool the room down. The only issue we had was that because the building is quite old the soundproofing between each room is very minimal so we could hear the person in the next room cough, sneeze and snore quite loudly. I think we must have just been slightly unlucky with our loud neighbour but in general most sounds between rooms aren't heard.
Comment from Hotel Management
5 Sep 2019 by Sébastien BUET, General Manager, Hotel Management
Dear Georgina, Thank you for such a great review! The satisfaction of our guests during their stay among us is very gratifying for our team and we are pleased to hear that everything about our hotel and your time with us were to your liking. We look forward to welcoming you again. Best wishes, Sébastien BUET, General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Sep 2019
Back to Hotel Details Showing Reviews 1 - 10 of 198 Next