Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Service client - Hilton Evian-les-Bains, Hotel Management
Bonjour,Nous vous remercions pour votre note de 4 étoiles.Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.A bientôt.Cordialement,Service client - Hilton Evian-les-Bains
by A verified traveler
Posted 29 Sep 2024
Upgraded because large party. Staff didn't want us to be disturbed. Very kind and generous
Comment from Hotel Management
30 Sep 2024 by L'équipe commerciale HILTON EVIAN LES BAINS, Hotel Management
Bonjour,Merci beaucoup pour votre aimable retour ! Nous sommes ravis de savoir que vous avez apprécié le geste. Notre priorité est toujours le confort et la satisfaction de nos clients, et nous sommes heureux que la solution trouvée ait contribué à rendre votre séjour agréable.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !Bien cordialement,L'équipe commerciale HILTON EVIAN LES BAINS
by A verified traveler
Avoid and only stay if you absolutely need to
Posted 13 Aug 2024 on HotelsThere could have been many basic aspects which this hotel could have fulfilled but it failed in each one of them:
-Rude and unhelpful staff
-Average hotel and facilities
-Food is terrible
-Rooms are basic and lack comfortable
Comment from Hotel Management
16 Aug 2024 by Guest service - Hilton Evian-les-Bains, Hotel Management
Dear guest, Thank you for taking the time to provide your feedback. We're genuinely sorry to hear that your experience with us did not meet your expectations. Your comments about our staff, facilities, and overall comfort are concerning, and we sincerely apologize for any inconvenience you experienced.Please know that we are committed to improving our services. Best regards,Guest service - Hilton Evian-les-Bains
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Service client - Hilton Evian-les-Bains, Hotel Management
Bonjour,Nous vous remercions pour avoir choisi le Hilton Evian-les-Bains et pris le temps de partager une note suite à votre séjour. Nous sommes ravis de voir que vous avez apprécié votre visite, nous espérons vous revoir lors d'un prochain séjour à Evian. Cordialement, Service client - Hilton Evian-les-Bains
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Service client - Hilton Evian-les-Bains, Hotel Management
Bonjour,Nous vous remercions d'avoir partagé votre expérience. Nous espérons vous revoir dans notre hôtel lors d'un prochain séjour à Evian. Cordialement,Service client - Hilton Evian-les-Bains
by A verified traveler
Posted 29 Jun 2024
The staff at the hotel and at the spa really nice
Comment from Hotel Management
3 Jul 2024 by Commercial Team HILTON EVIAN LES BAINS, Hotel Management
Dear guest,Thank you very much for your very warm comments regarding our hotel and our team.We are really pleased to hear that you are fully satisfied with our services.Our team was delighted to welcome you and hope to see you soon.Commercial Team HILTON EVIAN LES BAINS
by A verified traveler
Great hotel
Posted 6 Jun 2024 on HotelsLovely hotel in a great location, large spacious rooms with great views, can’t fault!
Comment from Hotel Management
11 Jun 2024 by Guest service - Hilton Evian-les-Bains, Hotel Management
Dear guest, Thank you for letting us know how much you enjoyed your stay !We look forward to having you with us again in the near future.Kind Regards,Guest service - Hilton Evian-les-Bains
by A verified traveler
Posted 5 Jun 2024
Check-in lady forgot to have a rollaway bed prepared for us even though she said there were 1 king size bed and another small bed for 3 adults. We had to call from our room to let reception know.
Couple of stains in the carpet, otherwise it was a big, clean , nice room with all the amenities. It’s an old hotel, no outlet for cellphones near the bed. AC quite loud and couldn’t get cold enough
Comment from Hotel Management
11 Jun 2024 by Guest service - Hilton Evian-les-Bains, Hotel Management
Dear guest, Thank you for sharing your experience with us. We are sorry for the inconvenience with the rollaway bed. We are very happy to read you enjoyed the room and take note of your comment about the AC. Regards,Guest service - Hilton Evian-les-Bains
by A verified traveler
Posted 29 May 2024
The staff is super nice people
Comment from Hotel Management
11 Jun 2024 by Commercial Team HILTON EVIAN LES BAINS, Hotel Management
Dear guest, First of all, we would like to thank you on behalf of the whole team at Hilton Evian-les-Bains for the very positive feedback. We look forward to seeing you soon for a new and equally positive experience.Commercial Team HILTON EVIAN LES BAINS
by A verified traveler
Posted 21 May 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Service client - Hilton Evian-les-Bains, Hotel Management
Bonjour, Nous sommes navrés que votre séjour ne fut pas à la hauteur de vos espérances.Cordialement, Service client - Hilton Evian-les-Bains
