Ratings based on 921 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The property was old and run down. There was damage all around the hotel in various capacities. Inside the atrium and pool area was dirty and lots of bugs. The room smelled musty, a/c was ineffective, needed a dehumidifier, toilet seat wouldn't stay up, toilet water tank ran all constantly. Between all 3 running constantly it was difficult to sleep with all the noise. I had a 2 night stay and left after the 1st night. Side door entry had a combination lock. I went in and out of that door 4 times and it was never closed or locked....even after I closed and locked it each time. Would love a refund for my 2nd night but the front desk closes at 9pm so I just left.
by A verified traveler from Centerport
Posted 23 Oct 2024
I was double billed on 2 reservations for the same room to Expedia and Booking The hotel was willing to refund 1 night of the three nights double booked They are inflexible and greedy
Comment from Hotel Management
23 Oct 2024 by Front Desk Staff, Hotel Management
Thank You for your feedback. You were notified of your multiple online bookings (that included different room types with multiple 3rd party sites) as well as 3rd party cancellation procedures prior to your complimentary late arrival. With no further action being taken, our ability to appease was hindered. We apologize for any inconvenience you experienced during your 3 night stay.
by A verified traveler
Posted 25 Sep 2024
The room we had was really strange. There is no decor at all, no pictures on the walls, just feels very sterile and a little creepy feeling. The beds were not comfortable at all! Sagged in the middle. Not sure what kind of frogs there are outside but it was so loud inside the room at night it was almost comical. Not much to offer in the area but we were just in town for one night to take an Everglades tour.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Front Desk Staff, Hotel Management
Greetings Mary,Thank you for your kind rating. We value our guests and appreciate your feedback. We are delighted to hear you enjoyed your stay with us! Our team works hard to provide our guests with a comfortable and memorable stay. We look forward to welcoming you back for a future say!
by A verified traveler
Posted 18 Aug 2024
The Ivey House was adorable and the staff so friendly and helpful. If I could change anything g it would be to make the ice machine available after the front desk closes. Thanks for the hospitality!! Lisa Burnett
Comment from Hotel Management
2 Sep 2024 by Front Desk Staff, Hotel Management
Greetings Lisa,We are thrilled to hear you enjoyed your stay with us! Thank you for taking the time to leave us a great review.Our team works hard to ensure every guest has a comfortable and memorable experience. We hope to welcome you back for another great stay!Warm regards,
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Front Desk Staff, Hotel Management
Hi,Thank you for your kind rating! We value our guests and appreciate your feedback. We are delighted to hear you enjoyed your stay with us! Our team works hard to ensure our guests feel welcome and comfortable.We look forward to the pleasure of welcoming you back in the future!Warm regards,
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Front Desk Staff, Hotel Management
We appreciate your feedback. Thank You for staying with us!
by A verified traveler
Posted 18 Jun 2024
We liked that it was more rustic and quiet. The staff was great. The beds we had were not the best. We would go there again.
Comment from Hotel Management
14 Jul 2024 by Front Desk Staff, Hotel Management
Greetings Robert,Thank you for your kind rating and words for our staff. Our team works hard to provide a comfortable and memorable experience for all our guests. I'm sorry for the beds not being the best for you. I apologize for any inconvenience this caused you. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future!
by A verified traveler
Posted 16 Jun 2024 on Orbitz
Comment from Hotel Management
17 Jun 2024 by Front Desk Staff, Hotel Management
Greetings Margaret,Thank you for staying with us and your kind rating! We value our guests and appreciate your feedback. We hope you enjoyed your stay and the beautiful Everglades. We welcome you back for a future visit!
by A verified traveler
No frills, cheap stay
Posted 7 Jun 2024 on HotelsWe stayed one night. No issues
Comment from Hotel Management
17 Jun 2024 by Front Desk Staff, Hotel Management
Greetings Tiffany,Thank you for staying with us! We value our guests and appreciate your feedback. Our team strives to make our guests comfortable and ensure memorable experiences.We hope to welcome you back soon!
