Ratings based on 741 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
We stayed over xmas because my parents live in the area. Extremely bare bones hotel. We didn't realize people stay for long periods of time, and the clientele feels rather shady. The elevator smells strongly of curry or dogs. The hideabed has stains and the couch mattress is terrible. However, the main bed is nice and comfortable, the room itself is clean, bed linens are nice, and the staff is super helpful and nice. It was quiet and we had no problems. Overall the stay was fine. I'd pick somewhere a little nicer next visit to the area since that matches my taste a little better, but if you're looking for a no frills, no drama cheap place to stay, this is a good option.
Comment from Hotel Management
29 Dec 2024 by Hotel Management , Hotel Management
Dear Laura, We appreciate your comments about the elevator and couch mattress, and will work to address these issues. We understand that different guests have varying preferences, and we strive to meet the needs of everyone. We hope to have the opportunity to welcome you back to a more suitable stay next time. Sincerely,Hotel Management
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 18 Nov 2024
It wasn’t exactly clean crumbs and even cans and bottles were under the couch hide a bed when we pulled it out.
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Dear Katie, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered, especially the crumbs and items under the couch hide-a-bed. This is not the standard of cleanliness we aim to provide, and we are addressing this matter with our housekeeping team to ensure it does not happen again. Your comfort and satisfaction are important to us, and we appreciate your feedback for improvement. We hope to welcome you back for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 24 Oct 2024
The first night there me my husband and children woke jpijjor more bits from fleas. I work from home and the wify is terrible bo connection. And they charge you for there horrible wify. Room natsvghf ft 5
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Kincayde, The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We have also noted your feedback regarding the internet issue. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guestsSincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Our room reeked of dog pee with lots of stains on the carpets. We asked to change rooms and the second room smelt just as bad. The inner bedding had stains on the sheets, and there were nasty looking stains on the carpets.
We fortunately were able to get a refund as the hotel was fully booked and was unable to accommodate to a different room.
Would not recommend this hotel at all.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Jenny, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced while with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We regret the inconvenience caused. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024 on Hotels
by A verified traveler
Posted 1 Oct 2024 on Hotels
by A verified traveler
Posted 24 Sep 2024
The room is dusty and stuffy. I have to open the window and turn on AC for a long time for a good breathe. The sofa bed is old, one side of fabric is rubbed, when we open the sofa bed, there are stains all over. The front desk said she does not have other room to switch so we end up have to put extra extra bedding and sheets to cover. The mattress condition is really bad,too. The area is noisy, there are some wield people stay there, too. The breakfast is ready cheap, just coffee, some bars and oatmeal.
I won’t recommend this place.
Comment from Hotel Management
25 Sep 2024 by Hotel Management, Hotel Management
Dear Kuei-Hsin,Thank you for taking the time to share your experience. We sincerely apologize for the dust and condition of the room, as well as the discomfort caused by the sofa bed and mattress. We understand how these issues negatively impacted your stay. While we could not offer a room switch then, we are committed to improving our accommodations and will address the cleanliness and maintenance concerns with our team. We also regret that the breakfast did not meet your expectations. Your feedback is invaluable as we work to enhance our services. We hope you reconsider and give us another chance to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Sep 2024
