Ratings based on 734 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 18 Nov 2024
It wasn’t exactly clean crumbs and even cans and bottles were under the couch hide a bed when we pulled it out.
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Dear Katie, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered, especially the crumbs and items under the couch hide-a-bed. This is not the standard of cleanliness we aim to provide, and we are addressing this matter with our housekeeping team to ensure it does not happen again. Your comfort and satisfaction are important to us, and we appreciate your feedback for improvement. We hope to welcome you back for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 24 Oct 2024
The first night there me my husband and children woke jpijjor more bits from fleas. I work from home and the wify is terrible bo connection. And they charge you for there horrible wify. Room natsvghf ft 5
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Kincayde, The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We have also noted your feedback regarding the internet issue. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guestsSincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Our room reeked of dog pee with lots of stains on the carpets. We asked to change rooms and the second room smelt just as bad. The inner bedding had stains on the sheets, and there were nasty looking stains on the carpets.
We fortunately were able to get a refund as the hotel was fully booked and was unable to accommodate to a different room.
Would not recommend this hotel at all.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Jenny, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced while with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We regret the inconvenience caused. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
by A verified traveler
Posted 24 Sep 2024
The room is dusty and stuffy. I have to open the window and turn on AC for a long time for a good breathe. The sofa bed is old, one side of fabric is rubbed, when we open the sofa bed, there are stains all over. The front desk said she does not have other room to switch so we end up have to put extra extra bedding and sheets to cover. The mattress condition is really bad,too. The area is noisy, there are some wield people stay there, too. The breakfast is ready cheap, just coffee, some bars and oatmeal.
I won’t recommend this place.
Comment from Hotel Management
25 Sep 2024 by Hotel Management, Hotel Management
Dear Kuei-Hsin,Thank you for taking the time to share your experience. We sincerely apologize for the dust and condition of the room, as well as the discomfort caused by the sofa bed and mattress. We understand how these issues negatively impacted your stay. While we could not offer a room switch then, we are committed to improving our accommodations and will address the cleanliness and maintenance concerns with our team. We also regret that the breakfast did not meet your expectations. Your feedback is invaluable as we work to enhance our services. We hope you reconsider and give us another chance to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 15 Sep 2024
This place is gross, not clean, the receptionist looks like she just got out of bed. Walked around with no shoes. Not professional at all.
Comment from Hotel Management
16 Sep 2024 by Hotel Management , Hotel Management
Dear DANIELLE, We sincerely apologize for your experience during your stay. Our staff takes cleanliness and professionalism very seriously, and your feedback highlights areas that need immediate attention. We will address these concerns with our team to ensure this does not happen again. Thank you for bringing this to our attention, and we hope to provide you with a more positive experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 14 Sep 2024
Access to the complex was easy and there was enough parking. The problem is when you enter, in the lobby the trash cans are overflowing with garbage. There is no staff at the counter to receive guests, and it takes time to get a person to assist. When we entered the room, it had a strong smell of urine that did not stop even when we left. In the place you could hear the footsteps of a person walking on the ceiling and the breakfast area did not look very hygienic. We chose that hotel for the breakfast, and we couldn't eat a single day, because we didn't feel confident in the food preparation processes.
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Dear Olvin,Thank you for your feedback. We apologize for the issues you encountered during your stay, including the condition of the lobby, room odor, and the breakfast area. Your concerns do not reflect the standards we aim to maintain, and we will address them immediately with our team to ensure improvements. We regret that the breakfast did not meet your expectations and will review our food preparation processes to enhance hygiene and guest confidence. We value your input and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 13 Sep 2024
There was something that looked like blood stains on the ceiling, carpet was ripped in multiple spots. Bathtub and sink had cigarette burns. Kitchen had a missing drawer. There was a list of items on the counter stating what the kitchen was equipped with (toaster, dishes, cutlery, pots/pans, glasses, etc…) but the room had none of theat. The room didn’t look like the picture at all. Would not recommend staying there.
Comment from Hotel Management
13 Sep 2024 by Hotel Management, Hotel Management
Dear Suzanne, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. Furthermore, we regret that you were not aware of the kitchenware policy, which says that they are kept at the front desk to ensure cleanliness and delivered to you on request. We will instruct our front desk team to keep our guests posted about the policies on their check-in so they are not disappointed. We would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management
