Ratings based on 215 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
This place was filthy, beer bottle caps in the floor, syringes in the desk drawer, nasty looking stained wash cloths, some type of meat or something in the kitchen area sink, outlets hanfing out of the wall. Breakfast was fruit bars, muffins, coffee & hot chocolate. The positive was the room was super spacious!
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Christal, Thank you for your feedback. We're pleased to hear you found the room spacious. However, we sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim to uphold. Your comments about the condition of the room and breakfast offerings have been noted and will be addressed with our team to ensure improvements. We appreciate your understanding and hope to welcome you back soon for a much better experience! Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
The person checking us in has no clue took an hour pitiful
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Dear Jacob, Thank you for your feedback. We sincerely apologize for the delay during your check-in and understand how frustrating it can be to experience such wait times. This is not the level of service we strive to provide, and we will address this issue with our team to ensure better training and efficiency in the future. Your experience is important to us, and we appreciate your input. We hope you’ll give us another chance to serve you better. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
Had to buy a hair dryer because there were none available for our 5 day stay
Comment from Hotel Management
15 Oct 2024 by Hotel Management , Hotel Management
Dear Bettye, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unavailability of a hair dryer during your 5-day stay. This is not the standard we aim to provide, and we will review our inventory to prevent this from happening again. We appreciate your understanding and hope that despite this issue, the rest of your stay was comfortable. We look forward to welcoming you back and providing an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
The Internet was not working. This seems to be an ongoing problem we were told. This proved extremely frustrating as work could not be completed. The overwhelming smell of marijuana in the halls, elevator and drifting into our room was a nuisance. We had to stuff a towel under the threshold. Heavy soiled areas on the carpet. Needed to leave shoes on. The front desk staff did seem sympathetic to these problems.
Comment from Hotel Management
22 Sep 2024 by Hotel Management, Hotel Management
Dear Glynn, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. Please be assured that we understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the location.Sincerely,Hotel Management
by A verified traveler
Need new mattress on sofa bed
Posted 25 Aug 2024 on HotelsGreat experience just need a new mattress on sofa bed.
Comment from Hotel Management
25 Aug 2024 by Hotel Management , Hotel Management
Thank you, Donald, for the perfect rating and positive feedback! We are glad you had a great experience at Extended Stay America. We appreciate your suggestion about the sofa bed mattress and will look into it. We look forward to welcoming you back for an even more comfortable stay.Sincerely,Hotel Management
by A verified traveler
Posted 26 Jul 2024
by A verified traveler
Posted 23 Jul 2024
Close to everything.... staff was great.... the kitchen though wa
by A verified traveler
Posted 14 Jul 2024
The staff was very nice but the breakfast was not good, coffee was always empty and there was a strange smell coming out of 211.
Comment from Hotel Management
15 Jul 2024 by Hotel Management , Hotel Management
Dear Mary, Thank you for your feedback. We appreciate your kind words about our staff. We apologize for any inconvenience caused by the availability of breakfast and coffee. Please know that we will address these concerns to ensure a more enjoyable experience for our guests. Your input is valuable to us, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management
by A verified traveler
Posted 3 Jul 2024
Good
Comment from Hotel Management
3 Jul 2024 by Hotel Management , Hotel Management
Dear Caren, Thank you for your positive feedback! We are delighted you had a good experience at Extended Stay America. We look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 10 Jun 2024 on Hotels
