Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
My stay was rather short, was in transit. Hotel was clean and staff were great.
Comment from Hotel Management
20 Nov 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your visit.We are delighted that you enjoyed the cleanliness of our hotel, the professionalism of our staff, and the amenities provided in your room. It is always rewarding to know that our efforts to maintain a high standard of service are appreciated by our guests.We look forward to welcoming you back soon. Kind regards,Arne Declerck, Administrative Manager
by A verified traveler
Posted 7 Nov 2024
Lovely hotel within a 20 min walking distance from city centre
Comment from Hotel Management
11 Nov 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Kostadin,We thank you for positively reviewing your experience.We are delighted that you appreciated our hotel, the pristine cleanliness of our rooms and our attentive service. It is truly rewarding for us to receive such positive feedback on the condition of our facilities.Moreover, we are pleased that you enjoyed our hotel's location, conveniently situated within a short walk from the vibrant city center of Brussels. We trust that this allowed you to easily explore and enjoy the many attractions our city has to offer.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Arne Declerck, Administrative Manager
by A verified traveler
Posted 4 Nov 2024
If you are going to Brussels to have meetings with the European Commission, this is the hotel to stay in. Plus the breakfast is amazing.
Comment from Hotel Management
6 Nov 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Mariana,Thank you for taking the time to review your stay.We are thrilled to hear that your stay with us was such a delightful experience.We are delighted that you enjoyed our prime location in proximity to the European Commission, our extensive breakfast offerings, the cleanliness of our rooms, the condition of the hotel, the professionalism of our service, and the amenities we provide to ensure a comfortable stay for our guests. It brings us great joy to know that these aspects contributed positively to your visit to Brussels.We look forward to welcoming you back on a future occasion. Best wishes,Arne Declerck, Administrative Manager
by A verified traveler
Posted 1 Oct 2024
Good stay, nice rooms. Only downside is changeable shower pressure, kept going hot and cold.
Comment from Hotel Management
5 Oct 2024 by Administrative Manager, Hotel Management
Dear Paul,Thank you for taking the time to review your stay.We are pleased that you enjoyed the comfort of our rooms, which are designed to provide a restful and welcoming atmosphere for our guests. Our team takes great pride in maintaining our accommodations to ensure a pleasant stay.However, we would like to apologize for the inconsistencies you encountered with the shower pressure. We understand how important a reliable and comfortable shower experience is for our guests. Please rest assured that our maintenance team is available to resolve any issues that may arise, and we encourage guests to contact our reception at any time for assistance.We hope to welcome you back on a future occasion. Best wishes,Arne Declerck, Administrative Manager
by A verified traveler
Posted 24 Sep 2024
This property has the best staff I have met in a long time, they made me feel welcome and at home and would definitely stay here again.
Their restaurant has amazing meals and definitely get the breakfast buffet.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Nadya,It was a pleasure to receive this great review.It is heartwarming to hear that your stay with us was a memorable one.We are thrilled that you valued the attentiveness of our staff, the comfort and quality of our room amenities, as well as your dining experience at our restaurant, including the breakfast buffet. The dedicated team at Thon Hotel EU takes pride in providing a welcoming atmosphere and it is rewarding to know that these efforts resonate with our guests.It would be a pleasure to welcome you again. Best regards,Arne Declerck, Administrative Manager
by A verified traveler
Posted 22 Sep 2024
Liked their Green commitment. Great staff. Breakfast and dinner very good.
Comment from Hotel Management
23 Sep 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Vendel,We thank you for positively reviewing your experience.We are truly heartened to receive your words of praise and to know that our efforts in sustainability have resonated with you.We are delighted that you enjoyed our attentive staff, delectable breakfast, and dinner offerings. Our culinary team takes great pride in providing a wide selection of fresh, seasonal produce for our guests to enjoy, and our staff is always eager to deliver service that makes your stay memorable.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Arne Declerck, Administrative Manager
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Raphael,We are grateful for your feedback.We are delighted to read that you enjoyed your stay with us.During your visit, we hope you had the chance to experience our unique urban cultivator with herbs used in the kitchen. This feature allows us to provide fresh, locally-sourced herbs directly to our restaurant, ensuring a unique and flavorful dining experience for our guests.We would love to welcome you back on a future occasion.Kind regards,Arne Declerck, Administrative Manager
by A verified traveler
Posted 14 Sep 2024
Next to Metro. Very nice hotel and staff. Clean and comfortable.
Comment from Hotel Management
16 Sep 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Sharon,Thank you very much for this kind review.It is wonderful to hear about your positive experience at our establishment. We are delighted that you found our proximity to the Metro convenient and that our hotel's cleanliness and comfort contributed to a pleasant stay. It's great to know that our staff's efforts to provide top-notch service have been recognized. Your appreciation for the condition and upkeep of our hotel is equally valued, as we strive to maintain a high standard for all our guests.We look forward to welcoming you back on a future occasion.Best regards,Arne Declerck, Administrative Manager
by A verified traveler
Posted 27 Aug 2024
Hotel has decent room sizes and modern design. Staff is very friendly. Good location with easy access to metro.
The hotel is located 3 metro stops fro major city attractions.
Comment from Hotel Management
28 Aug 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Andrew,Thank you for sharing your experience with us.It brings us immense pleasure to know that your stay at Thon Hotel EU was delightful across various aspects.We are thrilled that you found the dimensions of our accommodations to be satisfactory and that our contemporary design contributed to your pleasant experience. Our team is always striving to provide the highest level of service, and it is wonderful to hear that our efforts resonated with you. Additionally, we are glad that you appreciated the strategic positioning of our hotel, providing convenient access to local transport and proximity to the city's attractions, enhancing the overall experience of your visit to Brussels.We eagerly anticipate the opportunity to host you once more in the future.Warm regards,Arne Declerck, Administrative Manager
by A verified traveler
Posted 26 Aug 2024 on Hotels
Great service. Gym was well equipped and sauna was opened til late.
Bed linen and mattresses were firm and comfortable.
Cafeteria prices were too expensive, and selection of food for dinner was minimal. There was no kids menu for dinner.
Comment from Hotel Management
28 Aug 2024 by Arne Declerck, Administrative Manager, Hotel Management
Dear Mario,Thanks for taking the time to share your opinion of your stay at our hotel.We are pleased to hear that your overall stay with us was a positive experience.We are thrilled that you enjoyed our well-equipped gym, the comfort of our bedding, and the availability of our sauna facilities until late, which are designed to offer relaxation and convenience for our guests.However, we appreciate your concerns regarding the prices at our cafeteria and the selection of food for dinner. We strive to provide a range of dining options and will take your feedback into account. Additionally, we understand the importance of a varied menu for all our guests, including the younger ones. While we do not currently offer a dedicated kids' menu for dinner, our culinary team is always willing to accommodate special requests to ensure a pleasant dining experience for all.Finally, we are glad that the service you received met your expectations and contributed to the comfort of your stay with us.We look forward to welcoming you back on a future occasion.Best regards,Arne Declerck, Administrative Manager
