Ratings based on 772 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Friendly staff and a comfortable stay. Good location for parliament visits, with metro station and a nice park nearby. Walking distance to main city centre.
Comment from Hotel Management
17 Sep 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Sandra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Veronica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler from Albuquerque
Posted 8 Aug 2024
Staff were incredibly polite and helpful. They really went out of their way to assist me. The room was very well equipped and quiet. Not fancy but comfortable. Some good restaurants within walking distance towards the European Parliament building.
Comment from Hotel Management
28 Aug 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Adrian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Julie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 15 Jul 2024
Check out at 11:00 instead of 10:00 is helpful.
Comment from Hotel Management
18 Jul 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Graham,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
housekeeping - after 8 days
Posted 23 Jun 2024 on HotelsHousekeeping is done only for stays longer than 8 days. This includes the waste bin of the kitchenette. Before one has to pay extra. Large towels have to be picked up at reception.
Considering that the price was about 200 Euro per night, that is not what I expected, good that my stay was not that long....
Comment from Hotel Management
25 Jun 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback. We appreciate your comments regarding our housekeeping policy. Please note that housekeeping services are provided for stays longer than 8 days as part of our eco-friendly approach. We apologize for any inconvenience caused. Your input helps us improve. We hope to welcome you back for a more enjoyable experience. Warm regards, Pedro Tomé Jorge - General Manager
by A verified traveler
Not very welcoming
Posted 23 Jun 2024 on HotelsI was assigned a basement room. There was a huge burn mark on the rug in my room. The shower ran out of hot water half way through.
Comment from Hotel Management
25 Jun 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear guest,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. Rest assured, we will address the issues raised to enhance our services. We hope to welcome you back for an improved experience. Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 17 Jun 2024
The hotel is just fine and the breakfast is excellent. But…Almost all eating places in the area are not open for dinner. They cater to lunch crowd. But there is a sushi place on Luxembourg that is very good which is open.
Comment from Hotel Management
18 Jun 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 16 Jun 2024
It was one of the worst staying experiences I had. I have traveled worldwide and never experienced a "hot water limit", even in developing countries.
I was taking a 15-minute shower in my hotel room after an 8h flight, and suddenly, the water turned cold. I had soap and shampoo all over me and called the front desk. They told me I most likely have exceeded the "hot water limit" my room had, and will not get hot water until at least an hour later and there is nothing that she could do. I almost wanted to scream -- what am I supposed to do with all the soap and shampoo all over me???
I kept trying, and trying, and the hot water never came back in the next 10 min. I had to be creative: I used a kettle to boil hot water and used a cup to rinse off the soap on me.
Needless to say, it was absolutely the worst experience one could have after a long flight. Still can't believe this could happen in Brussels, at a hotel I paid $200 /night for.
Comment from Hotel Management
18 Jun 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Jingning,Thank you for taking the time to tell us about your experience at the Adagio Access Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.All of our apartments have separate 150-litre hot water tanks which are in operation 24 hours a day. I am sorry if this was not sufficient for your needs.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Germain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
