Ratings based on 270 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Staff here are fantastic. They're incredibly helpful and will try to meet your every need. The property however, leaves a lot to be desired. Fine for a budget, run-of-the-mill family hotel, but really needs some updating. There are no lifts to access anything above ground floor. Restaurant is limited, and the general store is overpriced and lacking variety. Still beats camping but.
Comment from Hotel Management
8 Nov 2024 by Sian B - Reputation Manager, Hotel Management
Dear Gene, thank you for taking the time to post a review. We’re delighted to hear that our staff made such a positive impression and were able to meet your needs. We take great pride in our team’s dedication to providing brilliant service. We appreciate your honest feedback about the property and amenities. We are committed to continuous improvement and are proud to say we already have made significant reinvestments into the resort. For instance, we have refurbished two-thirds of our rooms and look forward to more enhancements to come. Your comments about the need for further updates and the variety and pricing at the general store are important to us, and we will continue to work on these areas.We’re glad to know that despite these issues, you still enjoyed your stay. We hope to welcome you back in the future and provide an even better experience. Kind regards, Sian Bauer, Reputation Manager.
by A verified traveler
Posted 8 Sep 2024
Just loved Kgari Beach Resort. The staff were fabulous. The food was awesome. And it had a really relaxing and friendly vibe about it!!
Comment from Hotel Management
9 Sep 2024 by Sian B - Reputation Manager, Hotel Management
Dear Laurel, thank you for your wonderful review and 5-star rating. We are delighted to hear that you loved your recent experience with us and enjoyed our relaxed, friendly atmosphere. On behalf of all of us, thank you for choosing K'gari Beach Resort and we hope to welcome you again very soon.
by A verified traveler
Posted 15 Aug 2024
Everything was too expensive. The buffet food was really bad, but the other restaurant food was great. The rooms were really nice with very comfortable beds and furniture. Reception is very bad, and youtube, Netflix etc would cut out on the TV a lot. Normal TV reception kept cutting out too.
Comment from Hotel Management
19 Aug 2024 by Reputation Manager, Hotel Management
Dear Belinda, thank you for taking the time to post a review. We apologise for failing to meet your expectations on this occasion. We are pleased to note that you did however enjoy the a la carte meals and your room. We understand that the weather during your stay cause disruptions to reception during your stay. On behalf of all of us, we hope to welcome you again and have the chance to improve this experience.
by A verified traveler
Posted 11 Jul 2024 on Lastminute
Staff were very friendly, professional and helpful. Facilities & rooms very clean & have been modernised.
Comment from Hotel Management
18 Jul 2024 by Kirstey Reakes, Hotel Management
Dear Steve, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon! Kind Regards, Kirstey Reakes, Resort Reputation Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Kane Bassett, Hotel Management
Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A verified traveler
Posted 27 Jan 2024 on Wotif
There is no conditioning in the rooms or the restaurant. The fan they did have barely blew wind so for over $300 a night it was an extremely uncomfortable nights sleep. The food was ok. The staff were lovely.
Comment from Hotel Management
29 Jan 2024 by Conor Ross, Hotel Management
Dear Aben, Thank you for sharing your feedback with us. We appreciate your understanding of our accommodation options, which include both air-conditioned and non-air-conditioned rooms at our resort. Due to our current electricity capacity, we regret that we cannot provide air conditioning in every room at this time. It seems that your recent stay was in a non-air-conditioned room, and we apologize for any inconvenience this may have caused. We strive to communicate the distinctions between room types during the booking process and in confirmation notices. Additionally, we offer upgrades to air-conditioned rooms based on availability. Your input is valuable to us, and we will use your feedback to improve our communication processes and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and comfortable stay. Kind regards, Conor Ross, Resort General Manager.
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Conor Ross, Resort General Manager., Hotel Management
Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Conor Ross, Resort General Manager.
by A verified traveler
Posted 2 Jan 2024
We loved our stay at the property, great location to everywhere.
Comment from Hotel Management
3 Jan 2024 by Kirstey - Reputation Manager, Hotel Management
Dear Anthony, Thank you for taking the time to post a great review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon.
by A verified traveler
Posted 21 Dec 2023 on Wotif
Comment from Hotel Management
25 Dec 2023 by Conor Ross, Resort General Manager, Hotel Management
Thank you for taking the time to post a review. On behalf of all of us, we hope to welcome you again soon.
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
30 Oct 2023 by Resort General Manager, Hotel Management
Dear Siroos, thank you for taking the time to rate us following your stay. I am pleased to know that you enjoyed your time with us. On behalf of all of us, thank you for choosing K'gari Beach Resort, Conor Ross, Resort General Manager.
