Ratings based on 208 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
Everyone was so nice! The chicken wonton pizza is the best thing i’ve ever eaten
Comment from Hotel Management
7 Aug 2024 by The Roo Crew, Hotel Management
Thank you so much for your fantastic review! We’re thrilled to hear you had such a great experience with us and that you enjoyed our chicken wonton pizza—it’s one of our favorites too!We’re also really glad to hear that you found everyone to be so nice. Your kind words mean a lot to our team and truly motivate us to keep delivering the best possible service.
by A verified traveler
Posted 21 Jul 2024
It was a very good time! Rooms are nice, clean,and simple. The bed was very comfortable! The food was superb. The pool was being replaced so no swimming BUT, weather couldnt have been better so bo big deal. Will absolutely stay again!
Comment from Hotel Management
22 Jul 2024 by The Roo Crew, Hotel Management
Thank you so much for your lovely review! We're thrilled to hear you had a great time with us. It's wonderful to know you enjoyed our clean and comfy rooms, and that the bed was just right for you. We're also glad you loved the food!Sorry about the pool being out of commission, but it's awesome that the great weather made up for it. We're looking forward to having you stay with us again soon!
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
15 Jul 2024 by The Roo Crew, Hotel Management
Thank you so much for the fantastic 5-star review! We're thrilled to hear you had a great stay. Your kind words mean a lot to us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024 on Hotels
We had a great time here! The few negatives: the bed was really hard (but it was nice to have a king size bed), the room was cooled by an old school ac unit, which was loud, and kicked on and off, and the room was very dated and not very sound proof. I heard the birds early in the morning, very clearly. HOWEVER, I know they're slowly renovating the rooms so I'm giving allowance for that. The staff were wonderful, helpful and friendly. The atmosphere was really fun with the fire pit and the bar with the band. If you're looking for a quiet place to stay or are a light sleeper, this won't be the place for you. I loved going to to sleep to the sound of the band. I would stay here again.
Comment from Hotel Management
21 May 2024 by The Roo Crew, Hotel Management
There are so many fun things to do on our property. Thank you for the review. We wish we had all the rooms remodeled. This is a much harder task to accomplish than you can imagine. We currently have 5 rooms set aside for remodeling. It has taken us a year to get them near completion. Thank you for the wonderful review and we appreciate knowing you will be back.
by A verified traveler
Passing thru.
Posted 17 May 2024 on HotelsGot to the facility kinda late. The staff was extremely friendly and accommodating. Great little bar on site. The staff was great in making a slow night fun. Would definitely stop in again for a stay on a night when there is some live music. I’m sure it would be a fun time. I enjoyed it.
Comment from Hotel Management
21 May 2024 by The Roo Crew, Hotel Management
Thank you David, we have always hoped that we could make it an excellent place to stay for one nighter or longer stays, For your reference in the future we have live music on Mondays and Thur - Sat every week. I am sure we will see you again in the future.
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
13 May 2024 by The Roo Crew , Hotel Management
Wow, thank you so much for the amazing review! We're absolutely delighted that you had a 10 out of 10 experience at our hotel and bar/restaurant. It warms our hearts to hear such positive feedback. Your kind words truly make our day! Can't wait to have you back for another memorable stay and delicious meal.
by A verified traveler
Posted 9 May 2024 on Hotels
Comment from Hotel Management
10 May 2024 by The Roo Crew, Hotel Management
We appreciate you rating us a 10 out of 10 and glad you enjoyed your stay. We look forward to hosting you again.The Roo Crew
by A verified traveler
Fun place to stay in Eureka Springs
Posted 7 May 2024 on HotelsThis is my favorite place to stay in Eureka Springs. The Gravel Bar on site is always fun and the fire pit is the best kind of night cap. Some of the rooms have been renovated but some are the same old rooms that I remember staying in back in the day.
Comment from Hotel Management
7 May 2024 by The Roo Crew, Hotel Management
Thank you for staying with us and we are happy you enjoyed our ambience. We look forward to hosting you in the future,Safe travels,The Roo Crew
by A verified traveler
Posted 18 Apr 2024
Love the entertainment and people!
Comment from Hotel Management
22 Apr 2024 by The Roo Crew, Hotel Management
Thank you Kassie, we are very happy that you emjoyed our little slice of Ozark magic. We will be happy to host you again in the future. Safe travels in the meantime.
by A verified traveler
Posted 15 Apr 2024 on Travelocity
Comment from Hotel Management
22 Apr 2024 by The Roo Crew, Hotel Management
Thank you for staying with us Lisa, the next time you stay with us we will have a new pool for your pleasure! Safe travels.
