Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
The checkin was a little slow but we arrived at 3 and others too. The staff of the hotel and restaurant there all very pleasant. The rooms were dated but clean. The beds were comfortable; so important to me. If you are a hiker; it’s totally walkable to the center of downtown
by A verified traveler
Posted 31 Dec 2024
Difficult to find office, poorly marked. Many buildings and rock formations in driveway. Asked for a room with traveling with a dog. Put in a second floor, dingy old converted motel room.
Dead Bugs in room, old smelly carpet, refrigerator was not cold enough to store dairy products.
I will never stay at a Best Western with this lack of quality control again/or any BW
by A verified traveler
Posted 29 Dec 2024
great room
by A verified traveler
Posted 26 Dec 2024
Big room, convenient location, nice staff
by A verified traveler
Posted 25 Dec 2024
Construction happening but was quiet when needed
by A verified traveler
Posted 17 Dec 2024
by A verified traveler from Savannah
Posted 16 Dec 2024
Nice place to stay in Eureka Springs!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
4 Dec 2024 by Bianca, Hotel Management
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 23 Nov 2024
It was good
Comment from Hotel Management
25 Nov 2024 by Margie T. Front Office Manager, Hotel Management
Thank you so much for staying with us! Hope to see you again!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Margie T. Front Office Manager, Hotel Management
I am sorry you didn't enjoy your stay, please let us know what we could have done to make it better for you! Thank you!
