Ratings based on 645 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Very easy to walk to many food establishments
Right on Highway 101, so easy access. Like being on 2nd story, no elevator, but not a big deal for us. First time with “zoom” check in. Went really smooth, but so different. A great value.
by A verified traveler
Posted 14 Sep 2024
The check was by remote video. They could not provide the shower chair l needed. The area was not the best surrounding by a prison , sheriff’s office court house etc. Dining was poor in the neighborhood. It was quiet but quite decrepit. Wouldn’t chose to stay again
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Catherine, We apologize for any inconvenience you experienced during your stay. Our team strives to accommodate all guest requests and we regret if we fell short in providing the shower chair. We always recommend guests to explore nearby dining options to suit their preferences. We appreciate your feedback and hope you will consider contacting our management team directly to further discuss your concerns.
by A verified traveler from auberry
Posted 30 Aug 2024
Will not be staying there
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello larry,We regret to hear that you were not satisfied with your recent stay. Your feedback is valuable to us, and we will share it with our team for further improvements. If you have any further comments or concerns, please feel free to reach out to our management team directly. We appreciate you taking the time to share your experience with us.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Monique,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We value your input to ensure we provide the best experience for our guests.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Monique,We're thrilled to hear you had a great stay with us! If you have any suggestions or concerns, please feel free to reach out to us directly. Looking forward to welcoming you back soon!
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello David,We are happy to hear you enjoyed your stay with us! If there is anything we can do to make your next visit even better, please do not hesitate to reach out to us. We look forward to welcoming you back soon!
by A verified traveler from Seattle
Posted 20 Aug 2024
It's an old property in a not-so-great area of town, as it's right across the street from the county jail. It's also very old construction, with the second floor (where the rooms are located) and parking area supported by pole and beam construction, which is exceptionally unsafe in earthquakes. I had to reset the air conditioner twice overnight by recycling the power to get it to work.
But the worst is the check-in and check-out process. The owner has chosen to use a kiosk staffed by offshore customer service reps, and the entire check-in process is done through a monitor and camera. There's no local staffing of the front desk. It felt impersonal, and left me wondering what might occur in the case of an actual emergency.
I cannot recommend this property. There are plenty of other options in Eureka.
Comment from Hotel Management
21 Aug 2024 by Town House Inn Management, Hotel Management
Dear Steve,Thank you for your feedback. We sincerely apologize for your recent experience. While our property is older, we prioritize guest safety and comfort and are continuously working on improvements. We regret the issues with the air conditioner and understand the frustration with our check-in process. Our goal is to provide convenience and security, but we are evaluating ways to make the experience more personal and efficient. Your concerns about the location and construction are noted, and we appreciate your input as it helps us address areas for improvement. We hope you’ll consider giving us another chance in the future.Sincerely,Town House Inn Management
by A verified traveler
Condemn this place
Posted 19 Aug 2024 on HotelsThis hotel is outdated, had a hole in the wall, dirty carpet. I did not feel welcome, the hotel called me while driving to adk when i was i going to show up. They called me around 11 & said i couldn't check in until 3. Not sure why they needed to know what exact time I was arriving. The AI check in machine was a bit off, & again not friendly. Said if i damaged the room i would have to pay for it. I am a 54 yr female that has NEVER been charged for ANY room that i stayed at. Highly offensive. Would not ever recommend or stay here again. Honestly needs to be condemned. Spring in the bed was poking me, pillows were flat & over used. I do believe i deserve some time of compensation for it. I left without sleeping & at before 1am as i felt it was a dirty room that wasn't safe
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Amanda, We are sorry to hear about your experience and apologize for any inconvenience you faced during your stay. We value all feedback and will address your concerns with the relevant teams to ensure our guests receive the high standards of service we strive for. Your feedback helps us improve, and we appreciate you bringing these matters to our attention.
by A verified traveler from Morgan
Posted 4 Aug 2024
First time checking in with a remote front desk person.
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Terry,We appreciate your feedback on your check-in experience. We understand that technology plays a significant role in today's service industry, and we continuously strive to provide efficient and convenient solutions for our guests. Your input helps us enhance our guest services for future visits. Thank you for choosing to stay with us.
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Erika,We're delighted to hear you had a wonderful stay at our hotel. We appreciate your positive rating and hope to welcome you back soon for another excellent experience!
