Ratings based on 1,410 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Would I stay here again? I guess I would if absolutely needed and no other hotel had decent pricing. The cleanliness was questionable in the room with dust and other particles noticeable around the nightstand and bed, and the bathroom was certainly subpar. Again, I would stay there, but it just passed the minimum requirements for me. It is somewhat distant from Downtown, so bare that in mind. A nice thing was the convenient shuttle to and from the airport. Breakfast was simple and decent, worth adding it. Staff was nice.
Comment from Hotel Management
24 Nov 2024 by Obeid, Hotel Management
Dear Camilo,We apologize that your stay did not meet your expectations. Your feedback is crucial in helping us identify areas for improvement. We are committed to addressing the issues you mentioned and ensuring a more satisfying experience in the future. We hope you'll consider giving us another chance to serve you better.Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Obeid, Hotel Management
Dear Jagdishbhai,Thank you so much for your kind words! We're delighted to hear that you had an exceptional stay at Holiday Inn Toronto International Airport. It's our mission to provide top-notch service and memorable experiences. We look forward to welcoming you back soon!Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 23 Nov 2024
Airport shuttle was awesome for the TS concert! Fantastic breakfast. Room was clean and quiet. Great stay for our purposes!
Comment from Hotel Management
24 Nov 2024 by Obeid, Hotel Management
Dear Karen,Thank you so much for your kind words! We're delighted to hear that you had an exceptional stay at Holiday Inn Toronto International Airport. It's our mission to provide top-notch service and memorable experiences. We look forward to welcoming you back soon!Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Obeid, Hotel Management
Dear Abbey,We appreciate your feedback and are glad to have had you as our guest. Your feedback is crucial in helping us identify areas for improvement. We are committed to addressing the issues you mentioned and ensuring a more satisfying experience in the future. Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 23 Nov 2024
The toilets don’t work as they should you have to hold down on the handle for 15 seconds for the bowl to empty its contents the stating of the shower was also pretty challenging can’t imagine if I were more up on age
Comment from Hotel Management
23 Nov 2024 by Obeid, Hotel Management
Dear Chad,We apologize that your stay did not meet your expectations. Your feedback is crucial in helping us identify areas for improvement. We are committed to addressing the issues you mentioned and ensuring a more satisfying experience in the future. Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Obeid, Hotel Management
Dear heidi,We appreciate your feedback and are glad to have had you as our guest. We are always striving to improve, so if you have any specific suggestions on how we can enhance your experience, please feel free to share. Your input is invaluable to us.Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 23 Nov 2024
ok
Comment from Hotel Management
23 Nov 2024 by Obeid, Hotel Management
Dear Karen,We appreciate your feedback and are glad to have had you as our guest. We are always striving to improve, so if you have any specific suggestions on how we can enhance your experience, please feel free to share. Your input is invaluable to us.Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Obeid, Hotel Management
Dear Moustapha,Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you had a great stay with us. Your feedback means a lot to the entire team, and we’re thrilled to know we could meet your expectations.We strive to provide exceptional service and comfort, and it’s always rewarding to know that our efforts are appreciated. We look forward to welcoming you back to the Holiday Inn Toronto Airport in the future!Thanks again for choosing us!Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Obeid, Hotel Management
Dear Mary,Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you had a great stay with us. Your feedback means a lot to the entire team, and we’re thrilled to know we could meet your expectations.We strive to provide exceptional service and comfort, and it’s always rewarding to know that our efforts are appreciated. We look forward to welcoming you back to the Holiday Inn Toronto Airport in the future!Thanks again for choosing us!Warm Regards,Obeid DadarkarGuest Services Manager
by A verified traveler from Gibsons
Posted 22 Nov 2024
Just missed the shuttle s the wait was quite long. Ride to hotel is short so good. Checkin was efficient. Clean quiet hotel. Bed was very comfortable. Bathroom is small but clean and attractive.
Comment from Hotel Management
22 Nov 2024 by Obeid, Hotel Management
Dear Al,We appreciate your feedback and are glad to have had you as our guest. We are always striving to improve, so if you have any specific suggestions on how we can enhance your experience, please feel free to share. Your input is invaluable to us.Warm Regards,Obeid DadarkarGuest Services Manager
