Ratings based on 296 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by ., Hotel Management
Dear Mr. Ian,Thank you so much for your wonderful feedback and for your preference at InterContinental Cascais-Estoril!We are delighted to know that you had an amazing experience in our Hotel. It's this kind of reviews that motivate our teams to continue providing an excellent service.We are looking forward to welcome you back at InterContinental Cascais-Estoril in a near future.Sincerely,Raquel MataAssistant Front Office Manager
by A verified traveler
Posted 23 Nov 2024
It is extremely modern and it looks out over the ocean. Just beautiful without the hectic pace of downtown.
Comment from Hotel Management
24 Nov 2024 by ., Hotel Management
Dear Mr. Robert,Thank you so much for your kind words! We're thrilled to hear that you enjoyed the modern ambiance and stunning ocean views. It's wonderful that you appreciated the peaceful setting away from the hustle and bustle of downtown. We hope to welcome you back soon at InterContinental Cascais-Estoril for another relaxing stay!Sincerely,Raquel Mata - Assistant Front Office Manager
by A verified traveler from Laguna Beach
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Guest Review, Hotel Management
Dear Marley,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a fantastic stay with us. It means the world to our team to know that our efforts in making your visit enjoyable have paid off.We look forward to welcoming you back to InterContinental Cascais Estoril for another memorable experience soon!Warm regards,João Carreira - Front Office Manager
by A verified traveler
Posted 13 Oct 2024
Their steam, indoor pool and sauna was out of service the entire time we stayed there. They gave us free parking instead. Staff was very friendly however.
Comment from Hotel Management
13 Oct 2024 by Bruno Matos, Hotel Management
Dear Mr. Peyman, Thank you for taking the time to share your feedback regarding your recent stay at our property. We are delighted to hear that you found our staff nice and friendly.We understand that the fact that our indoor pool, steam room and sauna were out of service had a negative impact on your stay and for this we sincerely apologise.We value your feedback and would appreciate the opportunity to welcome you back in the future, so we can provide you with the exceptional service and experience you deserve.Kindest Regards, Bruno Matos, Front Desk Representative
by A verified traveler
Posted 27 Sep 2024
Had high expectations from this property and they did not live up to it. We were there for three nights and our rooms AC could not cool the room. They gave us two fans to help us sleep. They could not help us with this issue. Also we had a breakfast plan which gave you a choice of buffet and or ala carte . We were sitted down but did not get cofee served for 40 minutes for two of these days. We therefore could only eat at the buffet as breakfast was closing in twenty mins. We felt they had no regards for guest experience. Disappointing for sure.
Comment from Hotel Management
28 Sep 2024 by Mariana Lino - Front Desk Representative, Hotel Management
Dear Mr. Manji,Thank you for taking your time to share your feedback regarding your recent stay with us.It is our goal to provide every guest with a seamless and enjoyable experience, and we are truly sorry that we fell short of your expectations on this occasion.We understand how essential a room environment is for a pleasent stay and would like to once again apologize for this issue. The service during breakfast you've encountered is also not reflective of the high standards we strive to maintain.We take all feedback seriously and will be addressing these issues with our teams to ensure that improvements are made.Once again, we apologize for the shortcomings during your stay and hope that you will give us another opportunity in the future to make things right and deliver the high level of service you deserve.Warmest Regards,
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Bruno Matos, Hotel Management
Dear Guest, Thank you for a fantastc 5/5 review. We hope to welcome you back in the future and to providing you with an excellent stay again!Kindest Regards, Bruno Matos, Front Desk Representative
by A verified traveler
Posted 18 Sep 2024
This hotel is just amazing, central, easy to enjoy everything the area has to offer. Amazing service, and certainly luxurious environment. Will definitely be back.
Comment from Hotel Management
19 Sep 2024 by Mariana Lino - Front Desk Representative, Hotel Management
Dear Mr. Antonio,Thank you for your wonderful 5 out of 5 review!We are thrilled to know you have enjoyed your stay fully! Your satisfaction is our priority, and it is great to know you've enjoyed the hotel, its location and also our staff, who always strives to provide a top-notch service! We are delighted to know you'll be choosing us for your next trip to Cascais!Kindest Regards,
by A verified traveler
Posted 12 Sep 2024
The customer service was 5 star and the breakfast buffet was amazing!
Comment from Hotel Management
13 Sep 2024 by Bruno Matos, Hotel Management
Dear Mrs. Louise, Thank you for taking the time to share your experience with us!We're delighted to hear that you felt well taken care of by our staff and enjoyed the high standards of our breakfast buffet! We hope to have the opportunity to welcome you back in the future and provide you with a even better experience!Kindest Regards, Bruno Matos, Front Desk Representative
by A verified traveler
Posted 9 Sep 2024
Lovely stay at this hotel. The staff,room and restaurant were great.
The only downside is the access to the beach where you have to walk a ways and through the train stop to reach a nice beach.
The staff was a big highlight and we loved our room.
Comment from Hotel Management
10 Sep 2024 by Bruno Matos, Hotel Management
Dear Mrs. Laurie, Thank you for your amazing 5/5 review!We are delighted to hear that you found our staff nice and friendly!It’s also great to hear that you found your room comfortable and enjoyed the high standards of our restaurant!We look forward to welcoming you back in the future!Kindest Regards, Bruno Matos, Front Desk Representative
by A verified traveler
Posted 30 Aug 2024 on Hotels
The service at breakfast was non-existent! Staff were often rude or ignored us when we tried to order hot drinks. Breakfast buffet was appalling…
Barely any food, and the fruit wasn’t fresh.
Comment from Hotel Management
31 Aug 2024 by Mr. James, Hotel Management
Dear Mr. James, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at breakfast. It is disappointing to learn that our service fell short of your expectations, and I sincerely apologize for any rudeness or lack of attention from our staff. This is not reflective of the high standards we strive to maintain.I am also sorry to hear that the breakfast buffet did not meet your expectations and that the selection and quality of the food were not up to par. We take all feedback seriously and will be addressing these issues with our team to ensure that improvements are made. We value your patronage and would appreciate the opportunity to welcome you back in the future, so we can provide you with the exceptional service and experience you deserve. If there is anything we can do to make things right, please do not hesitate to reach out directly.Thank you once again for your feedback.Kind regards,João Carreira - Front Office Manager
