Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great location to the mountains or to drive into Estes.
by A verified traveler
Posted 15 Nov 2024
The staff was amazing!
Comment from Hotel Management
18 Nov 2024 by Keegan, YMCA Marketing & Communications, Hotel Management
Samantha,Thank you for sharing! We're so happy to hear that our staff delivered a great stay!
by A verified traveler from Bellevue
Posted 12 Nov 2024
Nice and fun place to stay
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Keegan, YMCA Marketing & Communications, Hotel Management
Beth, I am sorry to see that your stay with us was not what you expected. I don't have any context for your rating, but we take all experiences that earn a single star very seriously. Please feel free to reach out to us to discuss your stay further. We'd love to know what happened so we can improve in the future, and if there is anything we can do to make it right for you.
by A verified traveler
Posted 6 Nov 2024
No elevator hard to carry luggages up the stairs to room
Comment from Hotel Management
11 Nov 2024 by Keegan, YMCA Marketing & Communications, Hotel Management
John,I'm sorry that the lack of an elevator in your particular lodge caused some trouble for you, and that this was not an expectation you had coming in to your reservation.If you have the time, we'd be happy to hear from you regarding your stay. We'd love to get a better understanding of whether the front desk knew of your concerns and if they were able to look for a different lodge with an elevator or first floor access for you.
by A verified traveler
Posted 5 Nov 2024
Wonderful trip, will definitely come again for a weekend getaway.
by A verified traveler
Posted 3 Nov 2024
The property it is at a convenient location to go to Rocky Mountain and it was clean but the property is old and do not have TV and the A/C was broken, I sleep with a fan and the temperature was very nice and that help. I recommend to chose another place to stay better
Comment from Hotel Management
4 Nov 2024 by Keegan, YMCA Marketing & Communications, Hotel Management
Leidy,Thank you for your review. I'm sorry to hear you did not feel fully informed about your stay before you arrived. We understand that even without listing TVs in our amenities, the lack of a TV in our rooms can be challenging to communicate through online listings.I do want to clarify the situation on A/C a little, as the A/C was simply not present rather than broken. This is a common construction decision in mountain towns where temperatures remain relatively low even through the Summer. I'm glad to hear that in the end, even if you were not expecting this, the lack of A/C did not cause any major issues.We always want to make sure guests are fully informed of the details of their stay before they arrive, and would love to hear from you about how these details could have been better communicated with you before you arrived. Please consider reaching out to us :)
by A verified traveler
Posted 2 Nov 2024
Nostalgic buildings on beautiful grounds. Not your average hotel/resort
by A verified traveler
Posted 30 Oct 2024
