Ratings based on 998 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Cozy, clean, welcoming. Just hard to find at night when you come back from dinner in the dark!
Comment from Hotel Management
6 Jan 2025 by Katie, Hotel Management
Thank you so much for staying with us, Jon! We are so glad to know you enjoyed your stay!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Katie, Hotel Management
Thank you for your feedback, Steven! We're so glad you enjoyed your stay!
by A verified traveler from Huron
Posted 5 Nov 2024
The property itself is extraordinarily beautiful and very cozy and clean.
Comment from Hotel Management
5 Nov 2024 by Katie, Hotel Management
Thank you for your review, Roberto! We're happy to hear you had such a cozy stay with us!
by A verified traveler
Posted 30 Oct 2024
The property was nice and the room was good, pretty much what you would expect for a mountain lodge, with parking close to the rooms. It's great that there is a moving stream off the balcony but the road is directly on the other side of it so you do see and hear vehicles going by from the balcony (road leads to entrance of Rocky Mtn National Park). It's still nice to listen to the water though. As far as the room, it was clean but there was a little mildew on the shower curtain; there is no A/C, only heat, but there is a fan which was helpful; the sink/stove and fridge seem to be all one piece and the fridge didn't work so there was another one in the corner of the closet which was a little awkward but worked. There were dishes, utensils, coffee and coffee maker, toaster, pots and pans, etc. We didn't use it but there is a nice wood fireplace in the room. If you have several devices to plug in, I suggest bringing your own multi-plug cord. The staff was so nice and Aspen the dog was so cute and friendly. There were also fresh cookies throughout the day in the office for a nice treat! Overall it was a nice place to stay, especially if you want to be close to the park.
Comment from Hotel Management
31 Oct 2024 by Katie, Hotel Management
Thank you for such a comprehensive review, Jennifer! We enjoyed hosting you and we are so glad you enjoyed staying with us! We changed that shower curtain and stay tuned for updates in our rooms. We would love to have you back!
by A verified traveler
Posted 27 Oct 2024
Very quaint and comfortable!
Comment from Hotel Management
31 Oct 2024 by Katie, Hotel Management
Thank you for your review and we hope you will come see us again!
by A verified traveler
Posted 17 Oct 2024
This property is the definition of relaxing. The location cannot be beat. It is close to town but still feels like you are in a cabin in the woods. The river on the property was so peaceful.
Comment from Hotel Management
18 Oct 2024 by Katie, Hotel Management
Thank you for staying with us, Elizabeth. We are so glad you enjoyed your stay!
by A verified traveler
Posted 13 Oct 2024
I reserved 2 nights at the Ponderosa for the middle of a month long road trip, was looking forward to the river view in the pictures, touring he park nearby and resting mid-trip..
1st impression, the screen door to the patio was extremely dirty, torn badly and very difficult to even open. The view was completely different than the advertised photos. It is directly across the road, many cars noisily passing constantly and parked trucks were visible across the street.
The misleading photos are mostly taken from across the street, which is not your view. Not good. The few views they show in photos from the patio are cropped so you do not see the actual, true view. I felt misled, badly.
It was, by far, my worst experience of the 20 places I stayed, had to check out after one night. There are MUCH nicer options a short distance away that are set back from the road without all the traffic and thankfully I found one for the next night.
Also, the ceilings are extremely low and rooms are cramped. There was creaky floor noise from the room above that awoke me in the middle of the night and kept me awake. A refrigerator was 5 feet from my head when trying to sleep that made a loud buzzing.
It was a nightmare trying to rest and my dream of enjoying Rocky Mountain Park was severely compromised because of this.
I wrote these complaints and asked for a full refund, received a bunch of defensive, inaccurate excuses and was thrown a crumb.
Comment from Hotel Management
30 Oct 2024 by Katie, Hotel Management
We wish you had a better experience, Scott. We do not employ shady tactics with our photos, and I wish I could include photos of the room and layout in this response, but as our reviews will show, the economy room you booked is one that our guests overwhelmingly enjoy staying in. We do want our guests to enjoy staying with us, and we gladly made the refund exception when you decided to stay elsewhere. We sincerely wish you the best and we hope the remainder of your vacation was everything you hoped for.
by A verified traveler from Selma
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Katie, Hotel Management
Thank you Delia!
by A verified traveler
Posted 7 Oct 2024
Everything was great!
Comment from Hotel Management
11 Oct 2024 by Katie, Hotel Management
We're so glad to hear you had a great stay, Kendra. We hope you can come stay with us again!
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Katie, Hotel Management
Thanks for your review! We are happy to know you had a great stay with us!
