Ratings based on 333 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
The fire alarm went off twice in the middle of that and was on for over 20 minutes EACH TIME. Same thing happened at 6:30am and 8:30am. There was NO rest had, at all. 4 times listening to the fire alarm all night and morning, each time for 30 minutes. The point of staying at a hotel was to rest. This was a complete waste of my money.
Comment from Hotel Management
13 Nov 2024 by Rich C., Hotel Management
Thank you for sharing your feedback, and we sincerely apologize for the disruption you experienced during your stay. We completely understand how frustrating it must have been to deal with the fire alarms going off, especially during the night and early morning. A restful experience is one of our top priorities, and we are truly sorry that we did not meet that expectation for you.Please rest assured that we are investigating this issue to ensure it does not happen again in the future. The safety and comfort of our guests are incredibly important to us, and we deeply regret that this incident impacted your stay in such a negative way.We hope you give us another chance should your travels bring you back to the area.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Rich C., Hotel Management
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.
by A verified traveler
Posted 27 Sep 2024
The cleaning staff set up Outside my bedroom for hours, actually had to leave the hotel as it caused me to not be able to sleep. Will not stay here again.
Comment from Hotel Management
30 Sep 2024 by Rich C., Hotel Management
Thank you so much for taking the time to review your stay at our property. Our team works very hard to ensure our guests have an exceptional stay and we are sorry that was not the case for you. I have gone ahead and forwarded your comments to the appropriate teams in the hotel and they will be reviewing them to take steps to improve the experience in the future. We hope that you will consider staying with us again in the future, should your travels bring you back to the area!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Rich C., Hotel Management
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have you stay with us again in the future. Thanks again!
by A verified traveler from Frankfort
Posted 22 Jul 2024
Benefits not available to Expedia customers.
Comment from Hotel Management
22 Jul 2024 by Rich C., Hotel Management
Thank you for your feedback. We're sorry to hear about the inconvenience regarding benefits not being available to Expedia customers. Your comments are important to us, and we'll work on addressing this issue to improve the experience for all guests, regardless of booking platform.If you have any further details or suggestions, please feel free to share. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 10 Jul 2024
Breakfast Staff was rude - Bar staff was rude - No towels for the pool a couple of times -
However, the room cleaning staff was very nice and attentive.
Comment from Hotel Management
17 Jul 2024 by Rich C., Hotel Management
Thank you for your feedback and rating. We apologize for the rude behavior of the breakfast and bar staff, as well as the lack of towels for the pool. This is not the level of service we strive to provide. On a positive note, we are glad to hear that the room cleaning staff was nice and attentive.Your comments are valuable, and we will address these issues with our team to ensure a better experience for our guests. If you have any additional suggestions or concerns, please let us know. We hope you'll consider staying with us again for an improved experience in the future.
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
19 Jul 2024 by Rich C., Hotel Management
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.
by A verified traveler
Great hotel
Posted 9 Jun 2024 on HotelsGreat hotel for the weekend just the shower layout i a little weird and there isn’t a fan in the bathroom so it’s humid after the shower and the floor gets wet. Aside from that breakfast was great service was great definitely would stay again.
Comment from Hotel Management
10 Jun 2024 by Rich C., Hotel Management
Thank you for your feedback! We're delighted to hear that you had a great weekend stay and appreciated the breakfast and service. We apologize for the inconvenience caused by the shower layout and the lack of a bathroom fan. Your comments are valuable to us, and we'll look into addressing these issues to improve our guests' experience. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Rich C., Hotel Management
Thank you so much for your kind words and 10-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!
by A verified traveler
Posted 3 Jun 2024
Travis (at the Front Desk) was absolutely Wonderful, Helpful, Polite, always willing to help in any service needed. He is a HUGE ASSET TO this property! As well as your Housekeeping Staff, they did a beautiful job!
Only recommendation would be to advise guests of the shower glass door, (not long enough around the base of the shower floor) our floor constantly had alot of water splashed out onto the floor, used quite a few clean towels after each shower! ):
Comment from Hotel Management
4 Jun 2024 by Rich C., Hotel Management
Thank you for your glowing review! We are thrilled to hear about your positive experience with Travis at the front desk and our housekeeping staff. Your kind words will be shared with them as they are indeed valuable assets to our team. We appreciate your feedback regarding the shower door. We will look into this issue and work on improving it to prevent water from splashing out. Thank you for bringing this to our attention. We look forward to welcoming you back soon!
