Ratings based on 535 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Food was very limited and not nice.Rooms were vasic with thin matress on sofa springbed
Comment from Hotel Management
3 Jan 2025 by Ona Valle Romano, Hotel Management
Hi there Diana,We'd like to say thanks for taking some time to share your feedback.I'm sorry to hear that the food options and room amenities didn't meet your expectations. We strive to provide a variety of dishes to suit different tastes, and we're always working to improve our offerings. Regarding the room comfort, we aim to ensure a restful stay, and we take your feedback seriously as we continuously look for ways to enhance our guest experience.We hope you'll pop by and stay with us another time.Take care,Ona Valle Romano
by A verified traveler
Posted 30 Dec 2024
The complex was amazing
Comment from Hotel Management
31 Dec 2024 by Ona Valle Romano, Hotel Management
Hi there Angelique! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that you found our complex amazing! We're truly proud of our hotel's condition and the cleanliness of our rooms. It's always our top priority to provide a spotless environment for our guests, and it seems like we hit the mark during your stay. We all hope to see you again on your next visit.Take care,Ona Valle Romano
by A verified traveler
Posted 8 Nov 2024
Really good value for money. The apartment was well laid out and perfect for a short stay. Breakfast buffet good.
Comment from Hotel Management
11 Nov 2024 by Ona Valle Romano, Hotel Management
Hi there, Thanks for letting us know about your stay.We're thrilled to hear you found great value during your stay and that the apartment layout was to your liking . It's also fantastic to know you enjoyed the breakfast buffet - our team works hard to provide a variety of tasty options! Regarding room cleanliness and hotel condition, we always aim for perfection, but it sounds like we have a bit more to do to reach 100%. Your feedback is invaluable in helping us improve for all our future guests.We're glad you were satisfied with the amenities provided in your room. We hope they contributed to making your stay comfortable and convenient!We look forward to seeing you again soon.Best regards,Ona Valle Romano
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Ona Valle Romano, Hotel Management
Hi there, Thanks for letting us know about your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again soon.Best regards,Ona Valle Romano
by A verified traveler
Lovely OneValle Romano Resort Overlooking Estepona
Posted 15 Oct 2024 on HotelsIt was a lovely spacious room, we booked last minute for one night in view of the condition of our accommodation in Manilva. We booked at 7pm + arriving at 8pm was not a problem. The restaurant was very good along with helpful staff. If we had to comment on anything it was that the swimming pool was not open by 11am on 5th October when we checked-out.
Comment from Hotel Management
16 Oct 2024 by Ona Valle Romano, Hotel Management
Hey, Phil! A million thanks for your thoughtful review.It's fantastic to hear that you found the room spacious and our staff helpful - we pride ourselves on making sure our guests have a comfortable stay. Plus, I'm glad the restaurant hit the spot for you! Regarding the swimming pool, I apologize for any inconvenience. Our pools are indeed available from June to September.We hope to welcome you back.Best wishes,Ona Valle Romano
by A verified traveler
Slow season
Posted 11 Oct 2024 on HotelsNice enough place all the pools and pickleball courts were closed so not much to do at resort
Staff friendly and helpful
Comment from Hotel Management
14 Oct 2024 by Ona Valle Romano, Hotel Management
Hi Robert! We're so grateful you took the time to share your thoughts with us We're thrilled to hear that you found our staff friendly and helpful – our team is always on their toes to assist our guests. And cleanliness is a point of pride for us, so knowing that you found your room well-kept makes us beam with joy! We understand that during the slower season some of our amenities, like the pools and pickleball courts, are not available, which can limit the activities within the resort. However, we strive to ensure that our guests have a relaxing and enjoyable stay year-round. We hope to welcome you back.Best wishes,Ona Valle Romano
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Ona Valle Romano, Hotel Management
¡Buenos días!Nos sentimos muy contentos de comprobar a través de tu reseña que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento.¡Hasta pronto!Ona Valle Romano
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Ona Valle Romano, Hotel Management
Hi there, Thanks for letting us know about your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again soon.Best regards,Ona Valle Romano
by A verified traveler
Left disappointed with a lack of detail
Posted 14 Sep 2024 on HotelsThe actual accomodation is generous but it really disappoints in the kitchen which is fully equipped with hob, oven, microwave, dishwasher, washing machine and large fridge freezer, toaster. BUT no plug for the
sink, no kettle, no washing up brush, no washing up liquid, no dishwasher tablets. The dishwasher has no salt or water softener. With very little spend Ona would really improve the facility.
Comment from Hotel Management
16 Sep 2024 by Ona Valle Romano, Hotel Management
Hey, Paul! A million thanks for your thoughtful review.We're thrilled to hear you found our accommodation generous and that the kitchen facilities met your needs. We're all about giving you space to unwind and enjoy your stay! Regarding the kitchen items you missed, we aim to provide all the essentials and are sorry to hear we missed the mark for you. We take note of your suggestions – after all, who doesn’t love a well-brewed cuppa or a sparkling clean dish? We appreciate your feedback as it helps us to improve our service.We hope to welcome you back.Best wishes,Ona Valle Romano
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Ona Valle Romano, Hotel Management
Hey, Martin! A million thanks for your thoughtful review.It's great to know you had an enjoyable stay but are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are on top of any issues right away.We hope to welcome you back.Best wishes,Ona Valle Romano
