Ratings based on 528 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Food was very limited and not nice.Rooms were vasic with thin matress on sofa springbed
by A verified traveler
Posted 30 Dec 2024
The complex was amazing
Comment from Hotel Management
31 Dec 2024 by Ona Valle Romano, Hotel Management
Hi there Angelique! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that you found our complex amazing! We're truly proud of our hotel's condition and the cleanliness of our rooms. It's always our top priority to provide a spotless environment for our guests, and it seems like we hit the mark during your stay. We all hope to see you again on your next visit.Take care,Ona Valle Romano
by A verified traveler
Posted 8 Nov 2024
Really good value for money. The apartment was well laid out and perfect for a short stay. Breakfast buffet good.
Comment from Hotel Management
11 Nov 2024 by Ona Valle Romano, Hotel Management
Hi there, Thanks for letting us know about your stay.We're thrilled to hear you found great value during your stay and that the apartment layout was to your liking . It's also fantastic to know you enjoyed the breakfast buffet - our team works hard to provide a variety of tasty options! Regarding room cleanliness and hotel condition, we always aim for perfection, but it sounds like we have a bit more to do to reach 100%. Your feedback is invaluable in helping us improve for all our future guests.We're glad you were satisfied with the amenities provided in your room. We hope they contributed to making your stay comfortable and convenient!We look forward to seeing you again soon.Best regards,Ona Valle Romano
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Ona Valle Romano, Hotel Management
Hi there, Thanks for letting us know about your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again soon.Best regards,Ona Valle Romano
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Ona Valle Romano, Hotel Management
¡Buenos días!Nos sentimos muy contentos de comprobar a través de tu reseña que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento.¡Hasta pronto!Ona Valle Romano
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Ona Valle Romano, Hotel Management
Hi there, Thanks for letting us know about your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again soon.Best regards,Ona Valle Romano
by A verified traveler
Left disappointed with a lack of detail
Posted 14 Sep 2024 on HotelsThe actual accomodation is generous but it really disappoints in the kitchen which is fully equipped with hob, oven, microwave, dishwasher, washing machine and large fridge freezer, toaster. BUT no plug for the
sink, no kettle, no washing up brush, no washing up liquid, no dishwasher tablets. The dishwasher has no salt or water softener. With very little spend Ona would really improve the facility.
Comment from Hotel Management
16 Sep 2024 by Ona Valle Romano, Hotel Management
Hey, Paul! A million thanks for your thoughtful review.We're thrilled to hear you found our accommodation generous and that the kitchen facilities met your needs. We're all about giving you space to unwind and enjoy your stay! Regarding the kitchen items you missed, we aim to provide all the essentials and are sorry to hear we missed the mark for you. We take note of your suggestions – after all, who doesn’t love a well-brewed cuppa or a sparkling clean dish? We appreciate your feedback as it helps us to improve our service.We hope to welcome you back.Best wishes,Ona Valle Romano
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Ona Valle Romano, Hotel Management
Hey, Martin! A million thanks for your thoughtful review.It's great to know you had an enjoyable stay but are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are on top of any issues right away.We hope to welcome you back.Best wishes,Ona Valle Romano
by A verified traveler
Stay at Ona hotels
Posted 12 Aug 2024 on HotelsThis was our second time staying here, had a better experience the first time. Paid extra for sea views, couldn’t see the sea, overgrown trees and shrubs may have been obstructing the view.
Stayed for 6 nights, on day two, I went to reception to ask for fresh towels, was told the cleaners would come the next day.
Cleaning services did not show up at all through our holiday.
Thankfully there was a washing machine, so I washed our towels throughout our stay.
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Hi there Teresa,We'd like to say thanks for taking some time to share your feedback.It's great to hear that you chose to return to our hotel for a second visit. We do apologize if the sea view was not as clear as expected. Regarding the towels and cleaning services, we're truly sorry to hear about this hiccup. Our policy is to provide cleaning services every five nights, but it seems we missed the mark during your stay. Rest assured, it's not the norm, and we're on it like suds on dishes!We hope you'll pop by and stay with us another time.Take care,Ona Valle Romano
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Hi there Rositta,It's great to know you had an enjoyable stay but are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are on top of any issues right away.We hope you'll pop by and stay with us another time.Take care,Ona Valle Romano
