Ratings based on 248 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Hotel was clean and had a very nice pool,however the wifi in our room did not work and they didnt offer any help or discount for us. The food in the buffet for breakfast was ice cold every morning which was very disappointing!
Comment from Hotel Management
24 Oct 2024 by Ona Diana Park, Hotel Management
Hi there Julia,We'd like to say thanks for taking some time to share your feedback.It's great to hear that you found our hotel clean and enjoyed the pool area – that's always a splash with our guests! On a different note, we're genuinely sorry to hear about the troubles with the WiFi and the cold breakfast buffet. We usually get high marks for our tasty, warm breakfasts, and we're disappointed that we didn't hit the mark during your stay. We're looking into these concerns to ensure every guest has a stay that's as flawless as our pool water.We hope you'll pop by and stay with us another time.Take care,Ona Diana Park
by A verified traveler
Posted 7 Oct 2024
I love the staff here. They are very friendly and helpful. Salvador at the front desk was awesome
Comment from Hotel Management
8 Oct 2024 by Ona Diana Park, Hotel Management
Hi there Beatrice! It’s great to receive such positive feedback! Thanks for taking the time to share.It's music to our ears to hear how much you loved our team; Salvador at the front desk is indeed a gem, and we're thrilled he made your experience awesome. We strive to keep our rooms spotless and our hotel in top condition, so your 100% ratings across the board are a testament to our dedicated staff's hard work. And speaking of amenities, we're glad you appreciated the efforts we put into ensuring our guests have a comfortable stay.We all hope to see you again on your next visit.Take care,Ona Diana Park
by A verified traveler
Posted 6 Oct 2024
The staff Francisco was very helpful
Super supportive
The other girl the receptionist forgot her name
It’s easy and fun hotel
Comment from Hotel Management
8 Oct 2024 by Ona Diana Park, Hotel Management
Hi there Amal! It’s great to receive such positive feedback! Thanks for taking the time to share.It's music to our ears to hear that Francisco was a rockstar in helping you out – he'll be over the moon to get a shoutout! Cleanliness and service are our jam, and we're stoked to see we hit the high notes for you in both categories.We all hope to see you again on your next visit.Take care,Ona Diana Park
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Ona Diana Park, Hotel Management
Hola Lissette,Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos que vuelvas a visitarnos en un futuro cercano. ¡Hasta pronto! Ona Diana Park
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Ona Diana Park, Hotel Management
Hi there Sebrina! It’s great to receive such positive feedback! Thanks for taking the time to share.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Ona Diana Park
by A verified traveler
Brilliant
Posted 14 Jul 2024 on HotelsBrilliant stay.
Went away with my dad to watch the football over a few days.
Twin room was lovely, very clean, spacious enough with AC, clean towels daily and beds made.
Good selection of foods for breakfast, (didn’t have the evening meals)
Supermarket right next door with an Aldi across the road and a huge selection of restaurants either side of the hotel.
Pool was also really nice and clean around the outside.
Staff were also very friendly, always helpful and brilliant.
The location might seem a little out of Puerto Banus and Marbella, however, the front desk were always helpful when booking taxis to get to where we needed t, they arrived in good time and only cost €10-€15
Would definitely recommend and would stay again if the football is located nearby once more
Comment from Hotel Management
16 Jul 2024 by Ona Diana Park, Hotel Management
Hi there, Thanks for letting us know about your stay.We're over the moon to hear that you and your dad had a brilliant stay while catching the football action! It's fantastic to know the twin room met your expectations with its cleanliness and the comfort of the AC. Our team is smiling from ear to ear knowing their friendly and helpful service hit the mark with you. Plus, having a supermarket just a stone's throw away is super convenient, isn't it? It sounds like you made the most of our location, and we're glad the taxis arranged by our front desk made your trips to Puerto Banus and Marbella as smooth as a well-maintained pitch. We can't wait to welcome you back; maybe we'll have a chance to impress you with our evening meals too!We look forward to seeing you again soon.Best regards,Ona Diana Park
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
11 Jun 2024 by Ona Diana Park, Hotel Management
Hola Margaret,Nos alegra que te hayas sentido a gusto en nuestras instalaciones. Esperamos que vuelvas a visitarnos en un futuro cercano. ¡Hasta pronto! Ona Diana Park
by A verified traveler
Super stay
Posted 25 Apr 2024 on HotelsI had a very pleasant stay, great breakfast just did not use the pool as I was working sadly but overall I would stay there again. Localisation is ok between estepona and Marbella
Comment from Hotel Management
25 Apr 2024 by Ona Diana Park, Hotel Management
Hi there Gaele,We'd like to say thanks for taking some time to share your feedback.It's fantastic to hear you enjoyed our breakfast - we take pride in kickstarting our guests' days with a tasty meal! Even though you were busy working and couldn't take a dip in the pool, it waits for you next time for some well-deserved relaxation. We're thrilled to know that our location served you well.We hope you'll pop by and stay with us another time.Take care,Ona Diana Park
by A verified traveler
Good travellers' value
Posted 18 Apr 2024 on HotelsThis is really a working person's hotel along with casual travellers. If you bear that in mind, it's fine. Friendly staff. Shops and restaurants quite close, plenty of parking, although local residents have marked some spots as theirs with makeshift signs. If you are on holiday the pool and sunbathing areas are good and uncrowded if a little noisy from the motorway. Wifi needs a bit of a boost.
Comment from Hotel Management
20 Apr 2024 by Ona Diana Park, Hotel Management
Hi Mike,We're so grateful you took the time to share your thoughts with us.We're thrilled to hear you found our staff friendly and that our pool and sunbathing areas provided a nice spot to relax, even if a tad noisy due to the proximity to the motorway – it's the sound of the bustling Costa del Sol! It's also great to know the shops and restaurants nearby added convenience to your stay, and that you appreciated the ample parking available. We take note regarding the wifi and will look into boosting its signal to ensure our guests can stay connected with ease.We hope to welcome you back.Best wishes,Ona Diana Park
by A verified traveler
Posted 9 Apr 2024
The staff were exceptionally friendly, the rooms were very clea the pool was amazing very refreshing, and the food was exquisite, the only thing that lets it down is the location as you are surrounded by busy roads however that does mean that public transport is readily available. Overall a very pleasant stay
Comment from Hotel Management
10 Apr 2024 by Ona Diana Park, Hotel Management
Hi Faisal,A big thank you for your review. We truly appreciate it!It's fantastic to hear that you found our staff super friendly and the rooms exceptionally clean – our housekeeping team really does take pride in their work. And who could forget that refreshing pool? We're thrilled it made a splash during your stay! The culinary team will be over the moon knowing you found the food exquisite; they put a lot of love into those dishes. While our location amongst the busy roads might not be the most serene, we're glad you appreciated the convenient access to public transport. It's like having the city at your doorstep, but with less knocking!We hope to welcome you back.Best wishes,Ona Diana Park
