Ratings based on 975 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The standard room is dirty and no microwave,coffee maker I use to stayed hotel or motels every standard room all have microwave and coffee maker..
Comment from Hotel Management
25 Nov 2024 by Lelo, Hotel Management
Sorry for your bad experience but the standard rooms aim any motel doesn’t have microwave that’s why it’s standard and cheaper Plus we had coffee her in office 24 hours Thank you !
by A verified traveler
Posted 25 Nov 2024
When I checked in and out staff were not friendly at all.
Comment from Hotel Management
25 Nov 2024 by Lelo, Hotel Management
Thank you
by A verified traveler
Posted 21 Nov 2024
Dirty sheets, handprints on head board, bathroom wall and door dirty with decal matter. There’s an odor in every room it smells like dirty mop.
Comment from Hotel Management
24 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Dortay, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Philadelphia Airport. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Lelo, Hotel Management
Thanks so much Appreciated your stay here
by A verified traveler from Morton
Posted 17 Nov 2024
Friendly Front Desk & Housekeeping Staff. Close to the Airport and Wawa!!
Comment from Hotel Management
19 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Jon, I am happy to hear that you found our front desk and housekeeping staff to be friendly, and our location to be convenient. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Jon, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
When we check in went to our room and found roaches in the room… just dirty.
Comment from Hotel Management
15 Nov 2024 by Lelo, Hotel Management
Thank you for your feedback! we are sorry to hear that we do full refund Already for you We gonna check the room again to see what the problem and will take care of it Next time we do our best to make your more comfortable with stay here
by A verified traveler
Posted 12 Nov 2024
Good good
Comment from Hotel Management
15 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Aibek,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Baltimore. I was delighted to hear that you had a good stay, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Enjoyed my stay!
Comment from Hotel Management
14 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Philadelphia Airport. It's great to see you enjoyed your stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Benjamin,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Philadelphia Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
This place needs to a upgrade, like never before. Old furniture, bedding, smells like cigarettes just overall nasty.
Comment from Hotel Management
18 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Jeanetta,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the upkeep of our hotel and the odor you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
