Ratings based on 340 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2024
Lovely facility, good soundproofing as it was on the main street, had a lovely little balcony with a good outlook.
Comment from Hotel Management
3 Sep 2024 by Rachel , Hotel Management
Hi Angela, Thank you for your lovely review! We’re pleased to hear that you enjoyed our facility and found the soundproofing effective despite our location on the main street. It’s great to know that you appreciated the balcony and its outlook. We hope to have the pleasure of welcoming you back soon! Regards, Rachel, Assistant Hotel Manager
by A verified traveler
Posted 14 Aug 2024 on Wotif
Comment from Hotel Management
3 Sep 2024 by Rachel , Hotel Management
Hi Ross, thank you for taking the time to leave a review for your stay. We look forward to welcoming you back again soon! Regards, Rachel, Assistant Hotel Manager
by A verified traveler
Posted 11 Aug 2024 on Wotif
Well maintained, absolutely clean both within the unit and the the hall/foyer/lift areas. All the staff said hello when you walked by, and the front desk were friendly and welcoming.
Comment from Hotel Management
3 Sep 2024 by Rachel , Hotel Management
Hi Michael & Carolyn, Thank you for taking the time to share your experience! We’re delighted to hear that you found our facilities well-maintained and spotless, and that our staff’s friendliness and attentiveness contributed to your positive stay. Your kind words mean a lot to us, and we look forward to having the pleasure of welcoming you back in the future. Regards, Rachel, Assistant Hotel Manager
by A verified traveler
Posted 6 Aug 2024 on Wotif
Comment from Hotel Management
3 Sep 2024 by Rachel , Hotel Management
Hi Michael & Carolyn, thank you for leaving a 5-star review. We look forward to welcoming you again soon. Regards, Rachel, Assistant Hotel Manager.
by A verified traveler
Posted 6 Aug 2024 on Wotif
Cleanliness was fabulous, not just in the room but all hallways and lift.
Customer service at front desk superb, friendly. All staff said hello as they walked by.
Close to everything.
Comment from Hotel Management
3 Sep 2024 by Rachel , Hotel Management
Hi Michael & Carolyn, Thank you so much for your wonderful review! We’re thrilled to hear that you found the cleanliness of our hotel to be fabulous and that our customer service met your expectations. It’s great to know that our team’s friendliness and the hotel's convenient location contributed to a positive experience for you. We look forward to welcoming you back again soon. Regards, Rachel, Assistant Hotel Manager
by A verified traveler from Ogden
Posted 18 Jul 2024
Very spacious and clean apartment!
Comment from Hotel Management
5 Aug 2024 by Chloe, Hotel Manager, Hotel Management
Thank you for taking the time to leave your review Aimee! Hope to welcome you back again soon. Best wishes,
by A verified traveler
Posted 10 Jul 2024
Bed was really comfortable and room size was great.
Painfully slow check in and the apartment furniture was very scuffed and worn. Uncomfortable couch with no cushions provided. Windows and walls had a lot of marks and weren’t very clean.
Comment from Hotel Management
5 Aug 2024 by Chloe, Hotel Manager, Hotel Management
Thank you for taking the time to leave your review Sean! I am very disappointed to hear you did not enjoy your apartment, feel free to reach out to our reception team who can organise a room move. Best wishes,
by A verified traveler from Elizabeth Bay
Posted 4 Jun 2024
The Expedia site lists the reception hours with closing at 8pm 7 days per week. This is not correct, apparently they close the reception at 7pm weekdays and 5pm weekends. This was inconvenient and the Expedia site should be corrected
Comment from Hotel Management
26 Jun 2024 by Chloe, Hotel Manager, Hotel Management
Thank you for taking the time to post your review John! Thank you for letting us know aboutthe times, this has now been resolved. We have a seemless afterhours process if you arrive afterhours, we call all our guests prior to arrival to confirm your arrival time.Best wishes,
by A verified traveler
Posted 27 May 2024 on Wotif
Comment from Hotel Management
5 Aug 2024 by Chloe, Hotel Manager, Hotel Management
Thank you for taking the time to leave your wonderful rating David! Best wishes,
by A verified traveler
Posted 26 May 2024 on Hotels
