Ratings based on 771 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Nice hotel. We had a great room with view of Ocean.
Pool was nice but understaffed for food and towels
Comment from Hotel Management
21 Oct 2024 by Atlas Essaouira Riad Resort, Hotel Management
Dear Helen First, we thank you for taking the time to share your experience with us, and for choosing our hotel for your stay in Essaouira! We’re glad to hear that you enjoyed the hotel, especially your room with the ocean view and the pool. However, we apologize for the inconvenience caused by the understaffing for food and towels at the pool. We will work on improving our poolside service to ensure a better experience for our guests in the future. Thank you again for sharing your experience, and we hope to welcome you back soon.Sincerely;PR SERVICE ATLAS ESSAOUIRA RIAD & RESORT
by A verified traveler
Posted 23 Sep 2024
This hotel and the area around is the best!
by A verified traveler
Posted 21 Sep 2024
This facility is amazing
by A verified traveler
Posted 19 Sep 2024 on Hotels
Very poor front reception not night staff
Had problems with AC at night told us he’s going to send someone to address the problem no one showed up. Until check out. Asked to speak to manager were told he’s coming at 10AM so we waited. Went there were told he’s in a meeting. So no regard for customers. Very ignorant
Comment from Hotel Management
21 Sep 2024 by Atlas Essaouira Riad Resort, Hotel Management
Dear Shairoz,Thank you very much for taking the time to share with us your comments on your most recent stay, We sincerely apologize for the issues you encountered with the AC and the delays in our response mainly pertaining to your nighttime experience. This is not the level of service we strive to provide, and we quite certainly understand how irritating this must have been for you We are also very sorry for the inconvenience it caused when trying to speak with our management. We take all guest concerns seriously, and we will be reviewing this situation with our team to ensure better communication and prompt service in the future Your feedback is invaluable to us as it helps us improve. If you are open to it, we would appreciate the opportunity to make things right. Please feel free to contact us directly , and we would be happy to discuss your experience further. Once again, we apologize for the inconvenience and hope to welcome you back for a more seamless stay in the futureSincerelyPR SERVICE
by A verified traveler
Sweaty night
Posted 19 Sep 2024 on Hotelsby A verified traveler
Posted 14 Sep 2024 on Hotels
by A verified traveler
Posted 25 Aug 2024
Everything was perfect, except some minor issues: the bathroom door did not close and some confusion at check in.
Comment from Hotel Management
25 Aug 2024 by Atlas Essaouira Riad Resort, Hotel Management
Dear Ilham,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that everything was nearly perfect during your stay.We apologize for the minor issues you encountered, including the bathroom door not closing properly and the confusion at check-in. Please know that we take these concerns seriously and will address them to ensure they don't happen again.Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with an even better experience next time.Warm regards,PR Service.
by A verified traveler from Beacon
Posted 18 Aug 2024
Highly recommended. The hotel staff very professional and very friendly and helpful. Thank you for making my stay very enjoyable ⭐️⭐️⭐️⭐️⭐️
Comment from Hotel Management
23 Aug 2024 by Atlas Essaouira Riad Resort, Hotel Management
Dear Hicham,Thank you so much for your wonderful review! We're thrilled to hear that you had an enjoyable stay and that our staff made a positive impact with their professionalism, friendliness, and helpfulness.Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another great experience in the future.Sincerely,PR Service.
by A verified traveler
More like a very good 3 star hotel than a 5
Posted 15 Aug 2024 on HotelsThe Atlas Riad Essaouira is a beautifully designed hotel with an excellent location. The lobby area is warm and welcoming, creating a great first impression. However, when I arrived early, I had to wait at the bar, which unfortunately wasn’t serving any soft drinks. As a tired and thirsty traveler, it would be great if the bar or coffee area could be open for early arrivals to offer refreshments while waiting for the room to be ready. Fortunately, the reception staff were accommodating and managed to prepare our room by 1 pm, which was much appreciated.
Our room had a lovely and impressive sea view, but it was somewhat outdated and did not meet the standards of a 5-star hotel as advertised. For example, the room lacked basic amenities like an iron, which is typically expected in 5-star accommodations. Additionally, the sink in the bathroom did not drain properly, requiring manual adjustment to prevent overflow. Despite calling reception three times, it took some persistence before someone finally came to assist.
The WiFi on the third floor was also quite poor, which was a bit frustrating. On a positive note, the swimming pool was delightful, although the bar service there could be improved. The waiter was unable to recommend any cocktails, leaving me to choose one at random.
Overall, while the hotel facilities are decent, there is a need for significant improvements in customer service and attention to detail to truly meet the expectations of a 5-star rating. That said, it
